January 2024 by Antony Haywood
This was my 1st visit to Durham & this small Cafe Nero with around 20 seating tables located just inside by the entrance door & to the rear of the building, where you'll also find the only available toilet which caters for everyone ! There's no available outdoor seating space either .I did have to wait in small queue for about 5mins to be served and i found the girl staff member on duty who served me to be very pleasant when taking my drinks order of 2 regular Gingerbread Lattes to sit inside but i did have to remind her to stamp my loyalty drink card ! Cash or Card payments are accepted.Even though there was good variety choice of cakes & pastries etc, the sandwiches/paninis shelves were virtually empty of stock .I was disappointed to find my drink to be very thin which infact I'd class as watery & not the best tasting either. Really wasn't the usual Cafe Nero quality drinks experience here on this occasion .
December 2023 by David DavidS
The staff and food excellent, cannot fault them, busy too and they worked like Trojan?s . But come on Cafe Nero heirearchy, this place needs some TLC, it?s beginning to show its age and your are letting it fall behind, some building work required to refurbish and update it. Us locals will be back, but you might not get occasional visitors make 2nd & 3rd visits??but we will be back with our dog , she loved being fussed & got a lot of smiles, as Golden Retrievers do.
December 2023 by Cooper G
I went there today at 10am (22nd). The young girl has good customer service but the other one is a bit rude. Please be careful of the way to talk to customers.
November 2023 by Matthew Brown
Quite small but nice atmosphere
October 2023 by John Carr
The staff are very helpful and explain in detail the different coffee types, it is a small premises and seating can be a problem on occasions especially at the weekend.I think the company should create extra seating upstairs, this would also generate more business as I've seen people walk out because no seats available.The area upstairs is currently no entry as its used by the staff at the moment but would make a valuable asset to the business as a whole.
October 2023 by Stacy Hooper
I didn?t receive the gentleman?s name, but I want to say thank you so much for being so kind! Your service made my day and I appreciated your kindness! Sorry I did not get your name, but my visit was on the 10/10/23 and I visited roughly 6pm. Could somebody from the team please give him my thank you and I hope he gets appreciation for his kindness :)
September 2023 by Neelam Kumari
We had tea and peach malvic cake was delicious ?
September 2023 by M D
Helpful, Kind lady working this Sunday morning. Tuna melt was lovely, good fresh orange juice.
August 2023 by angela rourke
Helpful professional guy but manager ignored me for 10 minutes and then served the regular behind me.
August 2023 by profjoypc
What a friendly branch of this coffee chain. I really enjoyed my visit because of the genuine warm welcome by the staff and overall good atmosphere. Coffee was up to ususal Nero standrds and the cinnamon swirl really fresh. I look forward to returning here.
August 2023 by Peter Flynn
Lovely coffee shop. Coffee is nice as are the cakes. Only issue when we went was that the toilet was out of action, but is was just a small walk to the tavern in market square.
August 2023 by Sue Webb
Coffee was a bit watery despite being made with oat milk. Toastie was pretty good, though. The loo was out of order... not good!
July 2023 by Wilf Nicholson
We hadn't been for a while so was amazed to find the place in a terrible state. Flooring dirty and totally worn out. Decor really sad and neglected. Coffee was very poor and my wife's tea was so bad she left it and we walked out. Won't be back.
July 2023 by Gary R
horrible rude staff made me feel really upest and set my anxiety off i will never go in again due to this it was the worst
June 2023 by JJ Dabreo
Nice cafe with friendly staff and a calm atmosphere and a nice vibe.When I visited I couldn't get an iced drink due to them running out of ice, but apart from that everything else was nice.I would recommend giving this Caffè Nero a visit if you are in Durham.