January 2024 by Patrick Downey
Regular visitors to this Brewers Fayre but slightly disappointed this time. New (or unfamiliar) staff on bar who made mistakes with orders and had to chase for desserts to be served on both evenings. Only one real ale available but food excellent as always and 2 staff who've worked there for many years give good customer service. Seemed quieter than usual during our stay....Vegetarian options: Good choices IMO.Dietary restrictions: We're asked each time before ordering of any dietary restrictions.Parking: Ample parking spaces but can get busy with Premier Inn guests next door.Kid-friendliness: Kids menu, seperate paid for indoor play area and staff good with kids.Wheelchair accessibility: Some facilities and tables on ground floor with no steps quite roomy
January 2024 by chris keys
Served meat to a vegan didn?t listen to meal requests apart from that atmosphere was nice but no compensation or good will was offered for serving a vegan meat . Asked for no salad and half the plate was salad not fully impressed with this. Portion sizes for smothered chicken weren?t impressive .Vegetarian options: Was served meat when chose a vegan burger came out 15 minutes later with a replacement vegan burger after a bite was taken out of meat burger
December 2023 by Teresa Gilchrist
carnt believe I booked table for Xmas brekkie and received confirmation of booking then half an hour before attending was cancelled because of Xmas with santa surely should of been informed when booking was made ....not good customer service very disappointed family n 3 kidsThanks Dunelm Ridge Arnison county Durham
December 2023 by Mel Smith
We come every year on the 23/12 as it's something my son has always wanted to do.When we arrived the first thing we was told was we had to be out by 8.45. This made us not welcome at all. No one came to check if everything was ok as there was two members of staff talking bout how busy there are going to be and that they were going to call a family and cancel as they were not with the breakfast with Santa. They said they had called and left a message so just cancel it.The food was cold and just not as nice as it has been in the past. Very disappointed
December 2023 by Stephen Dodd
Can't fault the staff, couldn't do enough for you, the starter was brill..the mains not so brill...my partner left some of hers I left a lot of mine,, great idea for the unlimited coffee and soft drinks...larger was a reasonable price..
December 2023 by Mark Howie
Overall a good experience. Food was really good. Thought we had a new chef. More flavour. Service was exceptional as always.
December 2023 by S M P
Came here as part of the meal deal at the premier inn next door. Fish and chips were delicious - the fish actually had taste! My wife had the lasagne - it was nice ( volcano hot !!). Salad offering on the meal deal was poor - you had to pay a supplement to add anything to the lettuce leaves. Staff were great - would come againParking: Don't expect to use the EV chargers - the pod point one is only 3kw and the geniepoint rapid chargers dont work.
December 2023 by Rosie Hope
A classic pub with a real feel-good vibe, suitable for all occasions with good value for money. We ate breakfast and roasts here which were both great and good value for money. Definitely a safe bet to visit.
December 2023 by Adam Meekin
We were staying at the Premier Inn next door so this was really convenient for my family.Got food ordered and it came out really quickly, but my wife's food had been forgotten. To be fair, it didn't take that long to arrive, but she had a right monk on after that.Food was really nice... Better than I expected. Real tasty and reasonable portions too.Not sure if it's a bit of a rough area, as I am not local. When we went it was full of rough types all shouting and swearing. Not great when you're trying to take the kids to a family pub for their dinner.Breakfast was absolutely amazing! Loved every bite, and it was much better without all the foul language from the previous night.Kid-friendliness: Maybe if you take ear plugs for them...
December 2023 by David Shaw
Spot on everything was great staff friendly and accommodating agreat Lunchtime bit and drink ? ?.As per great service and food fab the soft play is spoton for our youngest ( he just never wants to come out).Parking: Loads of parking right outside the doorKid-friendliness: Kits fun shack thing ??Wheelchair accessibility: Flat going no steps.
November 2023 by Martin Smith
Usually good but last visit was busy and they couldn't fit us in but the way it was delt with seamed a bit
November 2023 by janice davison
Waited a while to get served while members of staff stood at end of bar chatting.Sunday roast meats were sat on hot plates, dried out under heat lamps.Interior is quite nice, big round tables to eat at if a family eating together, seperate area for people just in for drinks.
November 2023 by Micheline O'Mahoney
40 minute wait for an overcooked steak - asked for medium. Flagged to staff who offered to replace it (not after waiting 40 minutes) or refund. Neither accepted. Steak was tasty and eaten so refund wasn't justified. Disappointed but will return - 2nd chance!
September 2023 by Rachael E
Come often for Sunday Carvery, always enjoyable, the food is great and filling. Just need a couple more people on the bar, and plate sizes are weird, often we'll order a mixture of standard and large carvery but the plates are small for large and large for standard, there should be a separate pile of large and standard plates
September 2023 by Wanny73
Been coming here for years and we have never been disappointed . Staff are friendly and food is lovely.
