March 2024 by Mags P
Terrible service from the pharmacy, went to collect my prescription to be told the one tablet I needed, no stock. They have had my prescription since Monday its now Thursday. Wasted journey. I couldn't go to another pharmacy as I was on my way to work. Absolutely shocking service. The tablet I needed you can only receive 4, you take one each week at the same time, what am I going to do tomorrow????
February 2024 by Norman Crabtree
This will be the next store to go under one queue for prescription and pharmacy one person serving queue a mile long had more people stacking shelves and talking people will take one look at the queue and walk out and they'll wonder why they are not making any sales on the pharmacy
February 2024 by joe snowdon
There is not enough staff on the tills
February 2024 by Judy Hennessy
I asked about a perfume tester on a bottle of perfume......we don't have any left was the response.
February 2024 by Keily Moses
Decent gift selection at Christmas athough one staff member was ignorrent to my mum at the tills.
February 2024 by Brian O'Shaughnessy
Terrible service from the pharmacy, went to collect my prescription to be told it had been thrown out as the fridges had gone off overnight. I can understand that, what I cant understand is a pharmacist and two members of staff not having the faintest idea of how to rectify the problem, incompetent does not even come close to descibing it. Terrible service for a private prescription, I will simply take my business elsewhere in future.
February 2024 by Daniel Murray
One of the biggest local boots, has most things need, staff are polite and helpful, easy parking for everyone
January 2024 by Dave Steel
Shop busy boxing day, Staff very helpfull till service was quick.
January 2024 by John
Used this pharmacy twice now and I've been nothing but disappointed. Popped in today (Christmas Eve) to have a rash looked at and was told I have scabies or shingles and that I must go to a&e before Christmas. Went to a&e and was told I just have a rash with no concerns. I was told that any practicing pharmacy should know it's not scabies or shingles. I just needed antihistamines. I've now totally wasted the time of the already stretched NHS and delayed my Christmas preparations. If your staff isn't confident in their roles they should not be there. On my previous visit I was denied eye drops, whereas Sainsbury's managed just fine to sell me them. This is definitely the last time I'll be using boots for anything.
January 2024 by Sarah Allan
Review for Pharmacy. Went to collect a prescription yesterday after work at 6 waited in the Que till around half past then the woman (tried to see her name badge but wasn?t wearing one, convenient )Blonde short hair, older looking, in the boots uniform glasses, really rude to everyone waiting in the line shouting how its 20 to 7 and they will be shutting, I was second in line and she was mumbling under her breathe that the man in front of me would be the last one, which was really worrying because I had waited a while already. Really bad customer service. I?ve worked in boots durham before and we were not allowed to close the doors till the exact time of 5.00 /5.30pm if the pharmacy has people waiting for a prescription I understand she wants to get home but absolutely no need. If you can I would recommend people go to Durham boots to collect their prescription instead. Shame I have to go collect my prescription there, nhs should have a duty of care and she should not be talking to people like that just because she wants to get home. The shop doesn?t even close till 8! Hope she has a word with someone to sort her attitude out.
January 2024 by Gemma Watson
Wide range
October 2023 by atlantean fishstick
Having had a bit of a drama trying to get a flu jab. I attended a drop in session at the Boots Arnison centre. The pharmacist was very knowledgeable, helpful and thorough. She managed to end the flu jab drama for me and I am very grateful, having needed to take time off work to ensure I actually received a flu jab this year. Thank you
October 2023 by Tina Welsh
Too pricey in my eyes disable bay access good everything on level floor but seriously their price's could be lower
August 2023 by Malcolm Frostwick
Service rubbish in pharmacy.Newton Hall chemist loads better.
August 2023 by Rekitt
Regarding the Pharmacy.I have used this pharmacy for quite literally, decades. Every month I went in to collect medication to be greeted by friendly, chatty and extremely helpful staff (Catherine, Jess, and Andrea to name a few) however, over the past 3-4 months that's all changed.New staff are obnoxious and unbearable to talk to. Like they're following some script and deviating would cause Boots to be destroyed in hellfire. (Specifically, a blonde middle-aged lady with glasses who, if not already, should be called Karen as she is the absolute definition of one)Now, you 'MUST IN EVERY CASE, WAIT FOR THE HERALDED TEXT MESSAGE' and any deviation is an affront to the Boots gods, whereas the staff would happily run your script if you turned up and it wasn't done yet (as long as you didn't mind hanging around for 10-15 mins).If your prescription is due on a specific date, let's say the 10th, as that's when your medication runs out, they will not entertain you, they will not even begin to fill your script unless it's that exact date, then they tell you to wait, however many days till you get the prodigal text message letting you know your medication is finally ready, leaving you without medication for those days because heaven forbid you to order it slightly early to negate this.If your medication is due on the '10th' then it should be ready for you to collect on the 10th, not the 11th, not the 12th, and the locum pharmacists they get in have the unmitigated gall to say, 'go to a walk-in centre if you're out of medication' and treat you like you're some bottom feeder when it's their new practices that are causing delays.I have now moved pharmacies as the attitude and customer service have plummeted since they decided to take on all of Sainsbury's pharmacy customers, greed, money and quantity over quality.