February 2024 by Amber Knowles
Big thank you to Steven, who went above and beyond when I popped into branch with a query. He was very diligent and extremely helpful. An asset to the team
December 2023 by Glenn Reffin
The worst bank I've had the displeasure to deal with. Cashier services that take half an hour to complete each transaction, endless inaccuracies with forms and paperwork, and a totally inadequate online service for the 21st century. The customer survey reports displayed in their branches tell all: go somewhere else, save yourselves!
November 2023 by J
Closing a lot of local banks down forcing customers to travel to them when it suits them, not fair or right.
November 2023 by Google User
Wasted my time on the phone and they are forcing me to go into branch
November 2023 by Google Mobile
Downhill since virgon took over this bank
July 2023 by Susan Hogg
Waiting time was ridiculous two tills working customers there half hour should bed direct for long queries staff a joke
November 2022 by Angela Burnside
Terrible customer service.Trying to get hold of anyone is impossible,even your own bank.You're put on hold all the time for long periods of time.Poor serice.
March 2022 by Claire King
I would like to say how very helpful Lisa was today at the Darlington branch today. She was really lovely and explained everything to us. When we couldn't login to my banking app she very kindly pushed it through it through for us manually. Alot nicer than the durham branch who was rude and abrupt when we went in a couple of weeks ago. Thank you Lisa ?
January 2022 by Brigitte Smith
Do not answer the phoneNot good
December 2021 by Laurence Petch
Had dodgy phone supposedly from Argos prime I owed money, don't have prime number you get gives automatic voice press 1 if dispute when you do get same message I hung up went to bank staff sorted it. It's a scam.
September 2021 by Valerie Moss
I have now transfered to another bank after being with virgin money for years. Before they amalgalated and moved i was quite happy with them but there doesn't seem to be many of the virgin staff there now. I mean how many people carry a passport around with them!!!!.I kept getting asked for I.D when i wanted cash over the counter. I know they habe to have security measures but for myself enough was enough.
September 2021 by Anon Reviewer
Been with Virgin Money for a few years now and recently it it merged with Yorkshire Bank..Anyway just want to say what lovely staff they have! Puts banks like Halifax to shame..Keep it up guys :)
September 2021 by uj jackson
Service varies,on the whole good bank, not so keen on them turning into Virgin Money
September 2020 by Nichola Frow
Lovely, friendly, helpful staff. My mum banks here and it isn't my branch but I really wish it was.
January 2019 by Andrew Horsman
Check Check Check your paperwork. Deposited cash into current account and they debited my account by that amount. 51 Years as a Yorkshire Bank customer - Not good Yorkshire Bank.....Where's my apology? You cant get in touch with the branch to sort things like this out, its all call centres. Even when you ask to be put though its always busy.........
