April 2025 by Adam Swift
Just been served by Liam, really good, patient service while I faffed on trying to get something sorted, so much so I felt compelled to take the time to write this, a credit to Toolstation.
January 2025 by Harry
Costomer service is shocking the lads are alright in there it?s mainly the women staff who would rather finish of there conversation before serving costomers very rude very abrupt and not helpful at all would rather ignore you and continue there conversation don?t ask for an alternative or any information on products because they will huff and puff because they have to work and carnt continue to socialise won?t be going back to Darlington store would rather drive out of town due to how rude they can actually be example walk in stand at the desk wait five minutes until they acknowledge a human has walked in the shop five minutes ago look at you like crap ask for advise to get the book thrown at you the information you need is in there is the answer you get then when your ready you have to stand another five minutes for them to finish there conversation again point is they should be on the ball and helpful as possible and they arnt
November 2024 by B
This is the slowest Toolstation to process deliveries they have your order there staff just cannot be bothered to sort through them.
October 2024 by Chris Stocker
Wanted a belt for my belt sander. I didn?t have the sizing so asked to see some to compare sizes and guy was really unhelpful and clearly couldn?t be bothered. Went to Screwfix instead and came away with everything I needed.
September 2024 by Kurtis Aram
Went in asking for a light fitting there were showing had no mobile data guy behind the desk won't search for me ... the Durham staff are always lively and helpful this guy was an absolute pratt
Avoid this store if you need a little customer service as they have none
September 2024 by Kieran Molloy
Tracy and Kevin have been fantastic great superb service nice to visit another branch across the country and get fantastic service this is the reason I shop at toolstation
September 2024 by kevin newbury
Great store and great team
August 2024 by Thomas Clack
Been shopping here for years, so much that I know all the team members by name. Always my first port of call to pick up supplies as they consistently go above and beyond to help. If they?re unable to help with what I need they?re knowledgeable enough to suggest where else to go. Thanks for everything
August 2024 by Roarsome
Couldn?t ask for anymore from the staff in this branch. They?re a credit to the company they represent in all that they do - always happy to help!
August 2024 by Carly Morris
Quick service and helpful friendly staff ?
July 2024 by Gary Hewitson
The Darlington branch the last four time?s I?ve been in has been a joke,only me in the shop waiting to be served while the staff are all talking in the back.the other times asked if I they had a product and just said look in here and threw a tool station book at me,the last time it happened I just said it?s fine will go to scewfix where they are helpfull.will never use this branch again customer service is SHOCKING!!!!! (Would have put no stars but would not let me).
March 2024 by Kim Bradley
Darlington branch served by Kevin N. Friendly and gave good advice. Assisted me to car with my purchases, thanks Kevin!
February 2024 by antony dargue
Went in wanting advice on a part I need, staff didn?t want to help me, I don?t believe they experienced, I just left the shop and went somewhere that was very helpful and got the part i needed with no issues,
February 2024 by stevehya2011
100% Customer Sevices, Knowledgeable, Helpfull staff, low prices, Seized tap valve Easily Repaced.
December 2023 by UltimatumNo5
Reminds me of Argos in the old days without the computers next to the catalogue - the staff are not as knowledgeable as say B&Q but find the part quickly. Ideally, order online to avoid disappointment over lack of stock, but great selection at the cheapest of prices in any DIY shop - except for smaller items like screws where you will get too many - more than you need. That's why I preferred Wilko, other than that more products relevant to daily life and being more conveniently located (within walking distance).
