December 2023 by Ian Ford
Knowledgeable staff and helpful
February 2023 by Derek Reese
I always have trouble pay my home insurance
August 2022 by Michael
popped in to enquire about setting up a new bank account after issues with HSBC really helpful staff which sorted out the switch
August 2022 by Peter Robinson
Helpful staff sorted out problem ??
July 2022 by David Grazier
Good service, good staff
November 2021 by Tristan Griffiths (TG // ImTristanG)
Stopped in to try and pay some money in to clear an overdraft for someone, staff were rude abrupt and not very helpful.When asking generalised information about account procedures, my questions were brushed off and dismissed.Not sure what has happened to banking Customer Service in recent years, but no wonder lots of online Internet banks are stealing millions of customers!!
August 2021 by Charlie Felter
Here very the importantly queing . Yes ? Yes ?? . So happens what ? Very the correct , importantly ladish I giving space first because the correctly perfection ! Yes !2nd old guy in queue say "you first" . Yes . I waiting 36 minutes you know . I Spanish ? Yes ? No ? Yes . Born Spain I Andaluhía . Capish ? Okay . I polite very . And offitsient waitress , not police very happy to meets me withein . This perfect . Looking side . Eyes down . I ask question . Her not voice . Ill she . Ask lates 10 minutes laters . I bringing waters . Her . She good ? Yes . Better feeling . I gentlemanly yes . 29 minutes laters calculation to very I not needing the patiently ... And old 1st coming . Old !!! 75 years . Woman smilish . Yes . Poor the oldish man you know . Hair long he ! Beard not cutting for Dylan style . And trainers the cool very . I notices .Shoes mine only Spanish the leather . Not good as trainers very peculiarity . Jacket eye very not expensively 350 panaders from Shtern lingos . This cheap me for..Understand ?Then what ? I to coffee paying for the oldish and offitsiant waitress or what ?Yes ... Good . She the smiles 75 year old mans not possible beard cutting 3 years , and trainers also to kissing he shoes ? Or what ?This England . I handsome . I better . I Spanish . I speaking Italian radnoy . I best . So English woman with oldish smells ...And I , with perfect Spanish woman . Direct to Spain the backish I returns .Backwards country here !Lucky they I here . Not the long for to staying I here long more . What bores !Waste time !Not Santander . Only service city this .If gentleman I needing I insults yes ? And bad the lookings on backs to I . Yes ?But if sticking one man . Old . And very stupid robber . And thief he . So , to respecting city this Darlington .Back to Spain I . Santander back I . To my class .Hay que ser amable con la gente amableYo - caballero ! Yo - no tonto .Anda !!!
July 2021 by Sathish Kothand
Service provided by Ms Jeannelle Crosby was outstanding. She was very professional, efficient and helpful. In my opinion, Jeannelle is a great asset to this Santander branch.
September 2020 by Tom Benson
I had an international transfer to complete for a figure less than £200. I recalled that when I used the online method it cost an inproportionate fee, so I went into Darlington to deal with the issue.'It's cheaper to do it online,' I was told, 'It will cost you £25 to do the transfer within a branch, but only £10 if you do so on your home banking.'Hello, whoever is reading these in Santander!I came home and did my transfer online only to be told at the end of the transaction that I'd been charged £25 for the privilege.I now have to ask myself if the staff member didn't know the charge, or if she simply didn't feel like doing her job properly.
February 2019 by Prideaux Mcleod
excellent friendly staff
December 2018 by John Williams
I bank with Santander and this is my local branch. I went in to this branch to get some statements printed off as I don't have a printer at home. First of all I had to wait in a massive queue as there was only 1 member of staff on. When I reached the front and told the lady I would like some past dated statements printed off she sent me to a waiting area and I waited for quite some time before another member of staff approached me telling me I had to use the computer and do it myself. After logging into my account and finding the statements I needed I then had to wait for seemed like an eternity yet again whilst my statements were collected from the printer and checked. My first question would be, if you have to do everything yourself then why employ staff or even better why have a branch here? Next time I need statements printing I think I will use the library. It's quicker and less hassle
December 2018 by paula deehan
Great bank helpful staff
March 2018 by Johnnie Evans
Jeannelle Crosby very helpful on several occasions an efficient caring member of the Bank would recommend wholeheartedly
March 2017 by Jenna Mitchell
Great staff, very helpful.
January 2017 by Joel Sharp
Great for business banking
