December 2024 by Jo Boneham
Perfect one night stay in between Christmas and NY. Christmas decorations are beautiful, spa garden at sunset with cocktails was memorable, superior room in the old hall was amazing and the food (breakfast and dinner) was outstanding. Expensive but worth every penny! Staff were the best I have ever experienced at a hotel. Polite, helpful, non intrusive and totally customer focused. Highly recommend and did not want to leave. Thank you for an amazing stay.
November 2024 by Lady Kate Clamp
Lovely room and very attentive staff but the food offerings/ room service etc is pretty limited and the daily housekeeping standard was very poor, dirty cups, empty water bottles left next to bed, bath robe that was damp was just chucked on sofa,,
June 2024 by Sara Beckett
A quick spa break before i give birth
beautiful settings
wonderful staff
could do with updating however It didn't effect my day
I would absolutely recommend if you can afford !
June 2024 by Bob Simpson
Visited with friends for a wellbeing weekend.
Great location, luxurious amenities and really helpful, corteous staff. If you want to feel like a proper VIP, this is absolutely the place to go.
June 2024 by Jack Slingsby
One of the best places I have ever stayed. Amazing staff, stunning food and beautiful surroundings. 6 stars!
September 2023 by Passenger45769201850
We went for Afternoon Tea and it was delicious! Lovely amount of sandwiches and the cakes were lovely! Even managed to have a few to take home and enjoy later on! Great service from Sam, Dennis and Katie! Would highly recommend
September 2023 by Paul R
We visited on a weekend spa break. The level of service we received from arrival to departure was nothing short of outstanding. The room was immaculate with beautiful views overlooking the gardens and golf course. We had dinner in the clubhouse restaurant. My partner has various intolerances and to say the staff were helpful would be a disservice. They went out of their way to help my partner make choices suitable to her dietary requirements and the chef even custom made a main course for her!!! Amazing!!! Thank you Helen and Mat. The spa is fantastic, the gardens are beautiful, this is a first class place from top to bottom but what really makes the difference here are the amazing staff. Would definitely recommend; we?ll be going back many times.
September 2023 by 424geoffe
Service with a smile , as regular customers we just want to say how great the service we receive is from Helen and Becky these girls need a lot of recognition. Always attentive, happy and 5 star absolutely perfect.
September 2023 by Roclaveston
This was the 5th year we have stayed at Rockliffe Hall and the level of service and efficiency in all areas of the hotel and golf club which started as excellent seems to still improve on each visit. Every member of staff was both friend, efficient and helpful. The quality of the large lawn areas is extraordinary and the renovation of the New Hall bedrooms is very impressive. As always the quality of the food and menus was also very good. Congratulations to all involved at Rockliffe
September 2023 by 2008joanne
Just returned from a memorable weekend stay at Rockcliffe . The whole family had a great time would like to thank the staff at the golf club where we had our evening meal on the Saturday night it was first class The spa facilities are luxurious and the gym was the best I had ever used Will definitely be returning Thank you
September 2023 by karenpT104YX
Absolutely stunning! whilst very fancy it had a relaxed air , was extremely spacious and lots of very well maintained areas to choose from. Good and staff wonderful and outdoor spa a fab experience. The breakfast was very nice and we chose club house one morning and orangery the next - we walked out one evening to eat at the local pub which was also very nice.
August 2023 by janiceo457
Arrived at this fabulous hotel on August bank holiday Saturday for a friend?s wedding, Andrew greeted us on arrival with a lovely friendly smile fetched a trolly for our luggage and then parked our car for us ! What a lovely man he is , When we entered our room i can honestly say it?s one of the best I?ve ever stayed in, everything about this hotel is 5* plus plus the bed is soooooo comfortable everything is immaculate , food is wonderful and the service is superb. I would like to give a shout out to Raju ( that may be spelt wrong sorry) he served us in the orangery for afternoon tea and 2 of the children are gluten free but wanted a hot chocolate so he found some chocolate they could have melted it and made them their own hot chocolate, ( if anyone can complain about that kind of customer service they are off their heads he went above & beyond) all the staff are excellent the place is excellent it?s just excellent, Thankyou Rockliffe for giving us a very memorable bank holiday weekend. We will certainly be back. Janice x
August 2023 by Ferry2011
We stayed at Rockliffe hall for 3 nights during the Aug bank holiday weekend. Despite saying they are a family friendly hotel if you have kids you can only use the hotel pool 2 hours a day , one hour in the morning and an hour in the afternoon - if you have young children these times are unsuitable due to nap times etc . The breakfast service each day was awful. 5 members of staff waiting on 3 tables and we had to wave them down constantly to get served. Day 3 they forgot my breakfast completely. Also on day 3 they advised there was no continental buffet because they had a large wedding party so had made the buffet private just for them but if we wanted anything from the buffet a member of staff would get it for us. Given how bad the service was already this just added to the delays . I also asked to book afternoon tea as it was my birthday and was told due to the wedding, there was no afternoon tea but on walking past the main restaurant that afternoon saw a number of tables sitting enjoying afternoon tea. I complained about this and the breakfast service during checkout and was only offered an apology , no offer to refund breakfast etc which I expected at the very least. I was also told someone from the hotel management team would call me to discuss my complaints - no one has called. Basically if you are part of a wedding party at the hotel you will be treated like royalty, if you are a mere guest, don?t expect any level of service or consideration even if you are paying for 5 star service . Will definitely not be back. Beyond disappointing
August 2023 by MicS1989
We had our wedding reception at Rockliffe July 2023. Everything about the day and our whole experience was amazing! The food was so good (we've had lots of compliments) and the toastmaster ensured that everything ran smoothly on the day. Every time we have been to Rockliffe, the staff have been so friendly and attentive and the wedding day was no different. Chloe and the events team during the run up were so accommodating and helpful and Aravind and his banqueting team were amazing - they looked after us and or our guests so well on the wedding day and during breakfast the day after. It really made the difference having such an experiened, great team looking after us! We're so glad that we chose Rockliffe and would recommend it to any engaged couples. Enjoying the suite and relaxing in the spa the day after was a real post-wedding treat too! Thank you so much for our perfect, memorable day!
August 2023 by 401jolenem
Exceeded my expectations. Staff were amazing and so helpful. The spa treatment was outstanding. Worth every penny. Oh and the food was delicious. I?ll definitely return again with my friends that have seen the pics and now want to visit.
