October 2023 by JM2irish
I don?t know if I can make this 200 words minimum, but the stay was very very good. We arrived around 4pm, checked in and the receptionist was amazing. She was chatty, great energy and very helpful. Gave us recommendations of where to go for the night out and what to expect. She helped bring stuff to make the sofa into a bed but that wasn?t needed in the end, soz !
October 2023 by ursh12023
We have stayed at this branch of Premier Inn on several occasions and have always found it to be perfectly situated with fabulous friendly staff. The hotel is always spotlessly clean and all amenities are close to hand
September 2023 by j0urney616259
Lovely stay with family, room was a good size even with 2 single beds for the kids, lots of hot water for showers. We had lovely nights sleep. Very nice pillows. Staff were amazing great breakfast hot food was hot and the crumpets were very tasty
September 2023 by brunnian
It's a Premier Inn. What they do, they do well. The room was clean, the bed comfortable, the TV worked, the free WiFi was obviously a loss leader for the paid WiFi. I arrived a bit early, and asked if the room was ready. I was told that, if it was, I could check in early for an extra £10. This is just taking the mickey. If it is already ready, it costs them nothing to give me the key now. That is just sharp practice. Bit like the two-level WiFi. Breakfast was OK, and it was a pleasant surprise to see fresh fried eggs on the hot counter. I skipped the evening restaurant, as it is uninspired and overpriced. There are several other places to eat in the same complex. The ambience is relentlessly modern and uninspired, with no real connection with the town or the region. But it's a Premier Inn, that is what we expect. All in all, competent but a bit on the expensive side.
September 2023 by runton
Overall a great stay. Lovely reception on arriving. Room as expected. Nice and quiet. When arrived I was told it was full, but in the 3 days I was there, I never saw another person on my floor. I was just a break in Darlington to wander about aimlessly, and this hotel was a perfect base.
September 2023 by ianrichardson2023
Delightful and helpful Staff. Usual High Premier Inn Standard. Easy access from road systems. 10 minutes walk from Darlington Railway station. Undercover 24 hour parking as part of the complex Well situated for shopping.
September 2023 by scotsjimbo
I always enjoy my visits here, especially as my Monday night only cost £38.50 Lovely friendly staff, a well kept hotel in all areas and perfectly placed for all the town centre attractions. So handy for the railway station, being a 5 minute walk downhill from the side entrance via the underpass. Bright spacious bedroom with panoramic views and a comfy wingchair.
August 2023 by Stephen M
Centrally-situated accommodation with facilities as one would expect from a Premier Inn. Next to a car park but not free - and an unusual app required. Rain drip off the front signage onto the window ledge all night - which was a little irritating - poor design.
August 2023 by Jane G
Just wanted to say thank you to such a friendly and kind lady member of staff who provided us with breakfast this morning. Nothing seemed too much trouble. Gave me advice about gluten free options. Service with a smile which is what everyone needs. Rated excellent because of this.
August 2023 by michaeldunbar2017
I could not fault the staff members and the room. From the get go as soon as me and my dad arrived. The staff were very friendly from the beginning, and if we needed them, they were always there to lend a helping hand. Couldn't fault the food either. 10/10
August 2023 by jonathandS4667TR
Excel Parking service has fined me for 'failing to pay parking' even though I paid for parking and can prove this with my credit card statement. Appeal failed, fine paid, I will never use this hotel ever again.
August 2023 by lottie19822023
Stayed for the night to go to friends wedding Check in was fine Rooms nice and clean Breakfast their was plenty of choice with our two children who are picky they found something to eat Only thing I found my youngest still has warm milk so had no where to store milk and no microwave to warm food
August 2023 by JQu1rk
Although clean and attractive, the hotel feels tired and understaffed with only one or two people to do multiple jobs, and hard beds in rooms which are most definitely not sound-proof... which you really want if you're next-door to a busy ambulance station. Phone calls and emails are ignored, and although the few staff are very friendly, it does not make up for their scarcity and inability to provide a basic service.
August 2023 by Richardmangham10
Rude staff stopped serving beer because we had a beer somewhere else will not be returning at All. Will be going to Travelodge next time where the staff are a lot more friendly. This has upset my friend massively.
August 2023 by MsLisaD
One of the better Premier Inns we have stayed in, location was Central & close to the Arena where we were attending a gig, the staff are so helpful, we wanted to eat in the restaurant before the gig & they arranged for the chef to start early to cater for us, food was great value & good quality. Thank you
