November 2023 by Harry Mcallister
Excellent professional friendly advice no rush spectacles purchased on the day
June 2023 by Hayley Leech
Can?t reccomend them enough for laser eye surgery. From initial consultation through to just being discharged today, I am over the moon. It?s the best money I?ve ever spent on myself and probably ever will be. I was so concerned about the health of my eyes with contact lenses and rapidly increasing prescribtions and now I?ve got better than 20/20 vision and no issues, and the health of my eye is perfect now. I can?t quite believe it still. The process was smooth. The surgery itself was so quick, if anything too quick, which is good and bad. It was painless during the surgery itself. It didn?t start to become uncomfortable until I was in the car on the way home, so I reccomend having someone be able to take you home/hotel quite quickly so you can settle and take some pain killers and get off to sleep. I did manage to sleep for a couple of hours and the pain had calmed down. Vision was good straight after, just a little blurry and then 20/20 by the next day. Amazing!! I found the surgery ok to cope with as I just reminded myself how it was worth it, and they knew what they were doing. I just put faith in that. And tried to zone out. Easier said than done I know. But you can?t actually see. It?s not the most amazing experience the surgery itself but it?s manageable! And such a short amount of time. I found it quite overwhelming how quick it was really. The staff at Newcastle were fantastic and the team at Darlington are also fantastic. Can?t fault them one bit! Thank you!!
March 2023 by Steven Malcolm
The Lady's were kind and patient with me as usual..very professional..I'm happy to attend there for my NHS appointment.
January 2023 by Caroline Robinson
Lovely, friendly service. Good choice of frames available. Clean, welcoming store.
December 2022 by Mark O'Brien
Today was my first time in an opticians, for my very first pair of glasses & the service I received was excellent, by all involved.I was greeted in a friendly, professional way & the process was clearly explained. The Optician put me at ease and was professional and friendly too.All the staff helped me choose my frames & what suited the shape of my face.This was a completely relaxed, informal, yet professional service.Thanks very much. ?
November 2022 by Natalie Foley
I came into the Darlington store and was approached by sales assistant Tamsin. Tamsin went above and beyond to ensure my experience was fast and easy. Excellent customer service, thank you again
June 2022 by Colin Telfer
Quick easy minimal fuss for eye test and choice of frames/lenses very pleased with service.
February 2022 by Phil Brown
Appointment at Darlington branch for eyetest and choose new glasses. A very friendly and professional experience with competent staff and modern equipment. Highly recommended
December 2021 by Lesley-ann Fleming
Top class service with friendly helpful staff, received a thorough eye examination and a good selection of specs to choose from. Would highly recommend..
December 2021 by Jake Bell
I went for an eye test. Fantastic service from Natasha, Mandi and Tamsin. They were very professional and friendly.
October 2021 by Sue Waller
The service post-eye test is fine, helpful staff, lots of nice frames at reasonably competitive prices. What a shame though that I had to go elsewhere for an eye test. I could nt wait 4/5mths for an appointment. Come on Optical Express sort this out.
May 2021 by Stephen Jordan
I got my replacement lens surgery at Optical Express Newcastle. I can quite honestly say it is the best thing I have ever done. After having so much trouble with contact lenses and then always having to wear glasses I made the decision to have the surgery. I was a bit apprehensive the day I had the surgery, but it was absolutely nothing to worry about. After I had the first eye done I said ?is that it? I could not believe how simple the procedure was. It is nearly a year since I had the procedure, within that year I have had a bit of dry eye but nothing to much to worry about. Optical Express have provided me with eye drops (free), the aftercare has been really good, anytime you feel you need to see a optician you get a appointment quite quickly. I could go on and on, all I will say is if you are thinking of having the surgery, go do it, I am so happy with the results and the aftercare that I have received.From Sandra Jordan - one happy customer ?
April 2021 by Megan Richardson
Went for my very first eye test at Optical Express and it was brilliant. The staff were professional, friendly, helpful and made sure to put me at ease straight away. Looking forward to going back to pick out some glasses asap - couldn't recommend them enough.
February 2021 by Daz Walker
The staff in all the branches i have dealt with are friendly, helpful and polite, however my laser eye surgery hasn't turned out as planned yet.I had lasik surgery 11 months ago which didn't get me the guaranteed 20/20 vision, but I have just over a month ago had an enhancement procedure carried out which in the end was lasek surgery. Somewhat more painful than lasik might I add.My eyes still aren't right but I have been informed that they can take upto six months to fully heal after lasek.One eye has been left long sighted and my other one has been left short sighted, making my vision not the best to be totally honest.I sincerely hope that it is just part of the healing process.... if I do not achieve the full 20/20 vision that was advertised though I be looking at getting a full refund from opticalexpress. However if my vision does get to the advertised level I will edit my reviews to suit.
February 2021 by Marion Ditchburn
Excellent care throughout from initial visits to after my procedure. I wanted to see my surgeon pre-operatively and this was arranged for me (due to covid restrictions I was given the choice)I am delighted with the outcome of my multifocal lens replacement. From my check up on day 1 I've achieved 20/20 vision or better. I had to go back to Newcastle for some of my after care but also in my home town branch of optical express.I felt that the optometrist I saw for the appropriate pre-op assessments was extremely professional and thorough and made me feel safe. My surgeon also reassured me and full explanation given and my consent obtained.The only comment I can say is I wasn't adequately prepared for the initial extreme blurred vision but on post op day 1 I could see!!Everything is explained and informative and safety is paramount at all times.I chose to have both eyes treated at same time and I am happy that I did.There is no continuity of seeing same optometrist for aftercare but each time I have had excellent care and advice and treatment for dry eyes.All in all I can totally recommend optical express and I love the freedom of being spec free. Its amazing.
