June 2023 by Jason Batty
I used Jewson on valley road Darlington to hire a floor and edge sander combo. The machine supplied had clearly not been serviced in my opinion, as it was filthy, covered in saw dust on and around the drum and the last customers 120 grit used sandpaper had also been left on the drum.(company policy according to Tim?)Fitting a new piece of sand paper was almost impossible, the metal bar that holds it in place was bent due to wear and tear I guess. I managed to get one piece on but within 30 secs of using the machine the paper split and tore apart all over my dining room as the fitting was too loose. I did suspect thIs may happen as ANY YouTube video will tell you how vital A TIGHT FITTING IS.I contacted Jewson who sent out their " service' engineer Tim. A man who displayed a condescending attitude from the outset. He again fitted the sandpaper in the same way I had, assuring me the lose fitting on the drum was not a problem and in '20 years he had not had paper split!Clearly implying it was my incompetency.Well guess what, within 10 secs of Tim attempting some sanding that is exactly what it did !!Without an apology he then threw what can only be described as a a hissy fit you might witness from a stroppy teenager, dragging the machine out to the delivery van, no mention of a returning with a newer " serviced " model. His attitude at this stage being aggressive and in my view someone from the senior management at Jewson should speak to this individualabout his whole approach to customer service. My wife was listening out of sight to the entire incident. I just wished I had recorded it(lesson learned)I am sure with a different representative from Jeswson this could have been resolved amicably.Alas one star it is, and that is only because I cannot award zero.Interestingly, most large companies survey their customers these days.I have received nothing in the last 2/3 weeks.
February 2023 by Garry Britton
Excellent service as usual ?
April 2022 by Paddy ?Trucker McKinty? Ross
Staff are pleasant and yard is tidy however some rowdy customers in the morning and let there child in the car who started and nearly reversed it into a van. Staff where seen laughing about it.
March 2021 by Danny Kachel
Very good service
July 2020 by David
Always helpful staff
July 2020 by Glen A U Henry
For some paving slabs for back yard .
July 2020 by BOB CAT
For all your building needs
August 2019 by margaret young
Well stocked everything needed for building , friendly helpful staff
July 2019 by Gordon Watson (BaldPandora)
Great service and helpful staff
July 2019 by 14 12
Good service
July 2019 by Nigel Wood
Very helpful staff. Nothing too much trouble
June 2019 by Billy moore
Good service
February 2019 by Barry Llewellyn
For all your building needs
November 2018 by Matthew Hornung
Excellent service, staff very helpful and friendly
November 2018 by MartinJohn Reilly
Got the jewson LOT
