March 2024 by Ann Coates Coates
Excellent service peasant and efficient service ? thank you.
March 2024 by Sandra McMath
Halfords Darlington store really good. I went in to order a bike.all good HOWEVER, the customer service centre HIGHLY lets Halfords down..on 3 occasions I tried to check on my order and not one experience could give me any concrete information. Absolutely poor abysmal service. No one could give me any update on my order ?terrible and really embarrassing lack of service, knowledge or response. Zero promises reply. Zero answer to my query?Halfords store staff really good though. Their chat agents need some training
March 2024 by donna brown
Staff were very friendly and good at what she did. Very knowledgeable about the repair and also showing another staff member how it is done. Very professional throughout would get this done again from here.
March 2024 by Martin M
Great for the smaller things for your car or cycle. Can be ordered online and collected instore. Friendly staff and a fitting service if required for lights, wipers, batteries etc.
March 2024 by Michael Joseph Campbell
They had exactly what I needed and the service was second yo None and the staff were Courteous and very helpful and I would recommend your Store to everyone that ask me where I got the Item I would tell them
March 2024 by Paul Keedy
Good price for the battery I wanted picked from store nx day A+++++++
January 2024 by Simon Kingsley
Brilliant even got an extra 5er off for joining the motor club for free.
January 2024 by Tina J
Super easy to order and collect the interior lightbulbs I needed. I was delighted to be able to identify, so quickly, which ones I needed on the website and then to be able to collect in store. The assistant who served me couldn?t have been more pleasant or helpful. Halfords are providing great services and moving with the times.
January 2024 by Tim Catterall
Hello there. I would just like to draw your attention to the excellent service that we received from a lovely lady called Siobahn who fitted a dog guard in our car this morning. She works in your main Darlington Branch and was really helpful and courteous. She deserves a good bonus!
December 2023 by Tayo Olayemi
Good place to get bicycle, spanner and so many car care gadget
December 2023 by bruce askew
Great service - lovely staff - very friendly - a credit to Halfords!
December 2023 by Harrie Vogels
Needed a battery and the lad that put it in was very chatty and pleasant. ?
December 2023 by Jamie (Rinse)
Visited the store yesterday for new windscreen wipers and just wanted to give praise to the gentleman who looked after me. I didn?t catch his name but it?s the guy with the plaited beard. He was so helpful and informative. He had several customers waiting but never made me feel rushed. Great customer service. Thanks Halfords and thanks plaited beard guy! You?re a star!
December 2023 by Jen nifer
Called in today for a new battery at Darlington Halfords. I was lucky enough to have Mark deal with me, he really is a star and went above and beyond. Having a volvo car it's not the easiest car to change the battery in. Even tho his shift had finished, he stayed a good hour extra to change the battery. I'd just like to say thank you so much for your hard work especially in the wind. Also thanks to K that helped too. These guys don't get the recognition that they deserve.
December 2023 by Simon
Dreadful. Ordered some oil for my car off the website. Went to pick it up and they had set aside the wrong oil. They went to get the right grade and none in stock, despite their system showing there were 2 left. Waited three days for the correct stuff, and they were supposed to ring me when it came in. They didnt. The website insisted I was using the wrong oil, despite it being the correct one as recommended by Audi. It kept taking it out of my basket and trying to get me to collect it from another store miles away.. There is no local branch phone numbers on the website. Instead you get a switchboard where they can hardly speak English. The staff in store are as helpful as they can be, but the whole system and poor management lets them down. I will never shop here again.
