August 2023 by Charlotte Allison
A big thank you to James, who helped us part-ex my car for one of their used cars! He couldn't have been more helpful and was so patient, sitting with us for literal hours going through different finance options and helping us find the one that suited me best! Thanks again James!
August 2023 by Rebecca Cronin
Bought a second car from this garage in May and it's had no end of faults, and Evans Halshaw have been so unhelpful when we've tried to get help. They don't answer the phone, and when we've gone into the building to try and speak to someone in person, they've only had temporary sale staff who can't help because they say all the normal staff are on holiday. So rubbish. Couldn't recommend less.
August 2023 by Will Cakebread
I am extremely disappointed with Evans-Halshaws lack of customer care, incompetence and negligence following a sale.I bought a non-Citroen car from this branch.Shortly after buying it, the car presented a warning light due to an engine fault. I tried calling the dealership about it but it turns out they don't pick up the phone unless they are expecting a sale. If you have any doubts, try calling them during business hours and see how long it takes customer service to pick up.After giving up on calling, I brought the car to the branch without an appointment and asked to be seen. By chance, the garage was not busy that day and so one of their team did look at my car. All they did was reset the fault and made up a reason for it, and sent me on my way. As soon as I got home the fault reappeared.Again, nobody would pick up the phone when I tried calling.I went back to the dealership another day and this time there was nobody manning the customer service desk. The sales staff scrambled around and eventually found someone to talk to me who was obviously not ready to help me and all he could do was offer me a slot in the garage in 2 weeks time. They offered no apology for the problem or the distress it has caused me. I asked for a loan car and they said they didn't have any. After walking away and talking to the sales manager, they decided they did have someone in the garage available after all who would repeat the diagnostic they had done on my previous visit. They then told me I'd have to go to the manufacturer's branch as the problem was something they couldn't help with. They said they would help set up the booking and would call me the next working day. At this point I had been waiting for a long time and had places to be so I accepted.They did not call, and again, they didn't pick up the phone when I tried calling them again. The issue still is not fixed after several weeks and I can't use my car.As a second line of complaint, at the time of buying, the sales team told me that the manufacturers warranty would expire shortly after I bought the car and so they sold me the Evans Halshaw Premium Guarantee warranty package for a premium price. Later it turned out the car still had extended warranty from the manufacturer for just over 2 years, and what's more, when the faults with the car appeared, the Evans Halshaw person I managed to speak to after much trouble told me the car was still on the manufacturer's warranty so the manufacturer would pay for parts instead of Evans Halshaw. Therefore it is quite clear they knew the manufacturer's warranty was still in place at the time of the sale, and had lied to me and mis-sold me the so-called Premium Guarantee package.I have some other minor complaints too, but I think I've written enough to give the general picture.Don't buy from here.
August 2023 by Nikita Kimmons
Me and my friend had an absolutely fantastic experience with Nathan as her car salesman. From the moment we walked into the dealership on both visits he greeted us with a warm smile and genuine enthusiasm. He took the time to understand her preferences and needs, and then he went above and beyond to find the perfect car for her.Nathan's extensive knowledge about the various vehicles was impressive, and he patiently answered all her questions, ensuring she had a clear understanding of the features and benefits of each option. What truly stood out was his dedication to making sure she was completely satisfied with her choice. He wasn't just focused on making a sale; he was committed to finding the right fit for her.Throughout the entire process, Nathan displayed professionalism, transparency, and honesty. There was never any pressure or rush to make a decision, which made the experience truly enjoyable. He negotiated with care and respect, ensuring that she got a great deal on her new car.Nathan's exceptional customer service is also fantastic. This level of care is truly rare and greatly appreciated.In short, Nathan is an outstanding car salesman who goes above and beyond for his customers. His dedication, expertise, and genuine bubbly personality make him an asset to any dealership. If you're looking for a seamless, positive car-buying experience, I wholeheartedly recommend working with Nathan.
August 2023 by John Watson
Spoke to Nathan about a Mustang GT500 that was down south , within a week it was up at Darlington serviced valeted and I was driving away in my very own v8 , amazing service and a monster of a car , very very happy
July 2023 by Charlotte Airey
A big shout out to Gary Dunn for super service . Gary was a very professional non pushy salesman ,but a one who answered all of my millions of questions with a wealth of knowledge and went out of his way to find the car suitable to my budget and nothing was any trouble . I traded my old car in for my new Renault kadjar and this was a super smooth and swift process . I love my new motor . Thanks so much ??
July 2023 by Jamie Bryson
Came up to Darlington from Norfolk to see a 2015 Vauxhall Astra that looked ideal. I wasen't disappointed - the vehicle exceeded expectations and I proceed to purchase. My salesman, Gary Dunn was polite, professional and took the time to genuinely listen and respond to all of my question and queries. Great experience all round.
July 2023 by Mark
You would think that all new car dealerships would treat any customer with respect, professionalism and knowledge about the industry that they represent, unfortunately this is not the case until I spoke to Thomas Richmond at Evans Halshaw in Darlington.Thomas worked tirelessly to make sure that I had the vehicle that I wanted. He constantly kept me informed and updated every step of the way, and this continues post delivery with making sure that I?m happy with everything.Thomas provided the facts and information that I needed to make my decision, at no time was any pressure applied, just honest details and service.Thank you Thomas for all your support and kind assistance.
June 2023 by Philip Tucker
Buying the car was a truly first class experience with Evans Halshaw, all thanks to Sales Executive Gary Dunn.From the first phone call to the viewing experience and from the test drive to discussing the opportunity to buy this outstanding top of the range hybrid Citroën C5X, Gary never faltered in answering questions, providing helpful guidance and giving outstanding customer service. Louis enhanced our experience with lots of useful car based knowledge.We took ownership of this amazing car this afternoon and the hand-over experience was expertly managed with patience and exactness.We are very impressed.We think Evans Halshaw has an outstanding ambassador in Gary and believe he is an enormous asset to your Darlington dealership.Well done Evans Halshaw but more importantly, well done Gary Dunn.
June 2023 by Malcolm Morris
Popped into Evans Halshaw looking to purchase a second car. Spoke with Nathan Thompson, who took the time to search for a car that suited our budget. The car we chose was transported to Darlington, test drive taken and car purchased.Thanks to Nathan, who made the transaction so easy.
June 2023 by Steph Cunningham
Popped over to Evans for a wander around, spoke to James and an hour later partner had bought a used car. Refreshing experience having a sales exec that was transparent, honest and straight up.So much so that I'll be back in a few weeks for my own. Thanks James, see you soon! Steph and Adam.
June 2023 by JAMES URQUHART-BURTON
Really good experience with this dealer - Tom was extremely helpful and informative and all staff were friendly. Excellent car - what you see is what you get. Wouldn't hesitate to use again!
May 2023 by Steve Mason
Fabulous and efficient service by Thomas Richmond who paired me with a lovely Citroen EC4. Thank you Thomas. You are a credit to Evans Halshaw!
April 2023 by Deborah Dinsdale
Bought my Cactus from Thomas at Evans Halshaw Citroen today, an absolutely fantastic experience. would recommend. if you want a new (to you) car, call Thomas Richmond
April 2023 by N R
Big thank you to Thomas R. at Evans Halshaw Citroen Darlington for all his help, patience and professionalism. I had a lot of difficulties with my initial part ex which he managed to resolve very efficiently whilst always being friendly and communicating everything in detail to me during the process, nothing was too much trouble. He goes above and beyond for his customers and is a credit to your company.
