March 2024 by rebecca Gib
I love B&M and often shop at this store with no problems. Today i was buying quite a few things, one of which was on the shelf with a sale label saying it was £3 instead of £4.99 and there was a box full of them. When it went through the till, it went through at £4.99 so the man serving me called an older lady, in her 50s with glasses, over to go and check the shelf. She then storms back and tells me to come and point out to her where it says £3. So i went and showed her the label and the box of items that matched the one i was trying to pay for. She snatches the label off and says the description is not the right description, even though it seemed to match for me, and that a staff member must have put the items in the wrong place. She then proceeds to tell the person serving me, infront of a queue, that i am wrong and read the description wrong so not to put it through lower, in a really patronising tone as if im stupid. Normally when an item is in the wrong place, a box full of them, which is a staff members fault, they honour the price and move the stock to stop the mistake. She told him deliberately not too because i couldn?t read descriptions. It was a gift so i still bought it but this woman?s tone was shocking and she lacked all customer service skills. Had she said it nicely and not made me out to be stupid in front of everybody i wouldn?t have minded but it was a staff members fault, the full box was in that section and it said Lol Hair and i had a Lol Hair doll so im not sure how i read the description wrong. The tone was not necessary at all, she just seemed incredibly rude and i now will be going to a different B&M after this. Price mistakes should be honoured when it?s a staff members fault, we do that at the store i work at and several other shops do too but even so she should not have been rude and talked to me as if im stupid. Disgusting service.
February 2024 by Nigel Nevison
You need plenty of time to wander round checking whats on offer.
February 2024 by Jake Johnstone
Stores fine but got refused service of alcohol because I was with my brother who is 12 but if I was intending to buy alcohol for him I would have left him in the car. Staff member was hostile and could have been somewhat empathetic possibly a hint of ageism.
February 2024 by Lee Foster
Great shop got all you need
February 2024 by Angela Robson
Hubby went in today to buy me a hot water bottle for my birthday 20/1/24 a guy helped him staff member my hubby is registered blind and once hubby asked for help he helped him loads thank you so much hubby felt thankfull
January 2024 by Douglas McLaren
Usual BM!
December 2023 by UltimatumNo5
A lot of cheap DIY stuff, not quite as much as the range in terms of garden stuff, but more tools and more paint and wall paper - not as many lights as the Range though. Still a great selection of groceries, especially alcohol, but not cheap. However, few cashiers and thus long queues at checkout.
December 2023 by Carol Kirtley
Excellent store many variety of produce
December 2023 by pengibot
A good store, but not much garden equipment
December 2023 by Kevin Coburne
A vert warm and friendly place. Very helpful and friendly staff.prices are customer friendly. I always manage find something different here.
November 2023 by Mark Vittery
Got a good Xmas range in now
November 2023 by Stewart Sowerby
Good selection of stock with friendly staff a bonus
November 2023 by debbie coleman
The only problem with b&m is I always buy more than I went in for.
October 2023 by Crystelle Challands
Love it, and can always grab a bargain and 9/10 have what I need or look for, happy to help and understanding
October 2023 by Tina Thompson
Good quality products and reasonably priced good service and friendly staff helpfull also highly recommend
