November 2023 by Google user
The screw of my glasses fell out; and it made my lens pop out. I was on my break at work and panicked (this being the first time I had experienced this). My co-worker told me the directions to this store, so I went there to see if they could help me. The kind worker who served me said they?d only be a moment after I explained what happened. Only a few minutes later, they came with my glasses completely fixed !\\n\\nThank you so much for the good experience ?
November 2023 by Ming Ming
The screw of my glasses fell out; and it made my lens pop out. I was on my break at work and panicked (this being the first time I had experienced this). My co-worker told me the directions to this store, so I went there to see if they could help me. The kind worker who served me said they?d only be a moment after I explained what happened. Only a few minutes later, they came with my glasses completely fixed !Thank you so much for the good experience ?
September 2023 by Elaine Collins
Having over the years been to several well known opticians and NEVER received the service or personal touch so I decided to try a smaller local optician.As the saying goes ?.. I?ve obviously saved the best until last and definitely won?t be going anywhere else from now on.From the moment I walked through the door I felt comfortable and I wasn?t pressurized at all.I chose some frames the same day (absolute miracle for me) and Derek kindly saved them for me and he booked my eye test fir when it was a convenient time for me.During my conversation with Derek I mentioned I was having some issues with my new hearing aids which I?d recently purchased in Spain as this is where I?ve lived for past 20 years but more recently returned back here to look after my sick parents.I was told when James the Audiologist would be in next and I was given amy eye test appointment on the same day as James?s.James was also excellent and serviced my hearing aids whilst I had my eye test and then went through my phone setting to connect my hearing aids (some of which I wasn?t previously aware of)!So all in all I?ve got to give Derek, Janes and the Optician 12/10 Stars ??I?m so impressed that I?ve refused to take my elderly Mum back to a more commercial Opticians as every time we have a nightmare as she has Macular Degeneration. From the caring, compassionate and professional service I?ve received at Specsure I?ve no hesitation in bringing mum next week for her eye test.
August 2023 by Gedfan
Not truly independent, the owner has a chain of shops. Expensive and poor customer service. Avoid and use Consett Eyecare (they are truly independent) instead of these and Specsavers.
July 2023 by Cj
I needed safety glasses for work and chose Specsure for my eyesight test and frames to be made up. High quality service from all staff. I highly recommend Specsure for all your eyesight need's to be taken care of.
June 2023 by Helen Hodge
Wonderfully helpful in adjusting new Ray.Bans, very friendly and done for free even though I am not a customer of theirs. Thankyou againHelen
May 2023 by onlylivxo
Brilliant thorough eye examination , excellent choice of frames and friendly knowledgeable dispensing staff. Well done to you all
February 2023 by Rosalyn Coulthard
Thank you for the fantastic service today, both on the phone and in store. Great advice on frames with a bit more flexibility to avoid breakages. Glasses fit perfectly, all done within an hour, highly recommend.
January 2023 by Faye Ramsay
Absolutely fantastic service from everyone, a very friendly and helpful team. A special mention for Jackie who made me feel very comfortable while I was there. :)
December 2022 by Donna Nop
I been going here for my glasses since it opened, and the welcome I have always got is fantastic, so welcoming like going in seeing friends I would never go anywhere else. See you all soon ???
November 2022 by Caroline Poulter
Fantastic practice, staff friendly and helpful with great product knowledge. Excellent selection of frames for all budgets. Janine is very professional and my varifocals were spot on and arrived within days.
August 2022 by Gillian Poxon
Very helpful, very friendly and made to feel extremely relaxed. The Optician - Mr Steven Gurdip Sarang - was so helpful and made me feel completely at ease. Highly recommended. Mike Poxon
July 2022 by Hanover Drive
Having needed glasses since a child, my daughter has had so many negative experiences at a variety of the larger opticians. However, from the very first appointment Specsure have outshine them all. Staff are so kind and considerate and really listen to their customers and go overboard to ensure their new glasses and lenses are perfect. I can particularly recommend Lyndsay who is the most patient person I?ve ever met!
July 2022 by David Boyd
Great place. Always very helpful. The staff are excellent. My go to place for my optical requirements. Fantastic.
February 2022 by Phil Punton
I took my son Joseph in to get a site test today. The service was fast and thankfully positive so no glasses yet just thd use of eye drops. The lady who managed our visit was Jackie and how helpful and professional she was. A great service. The next appointment will be for myself and on that occasion I do think a prescription will be necessary. 10/10 thank you.
