March 2024 by Eve
Good doctors surgery. Fairly efficient, although my last appointment was over 30 mins late. I figure this is the state of the NHS right now though, so I don't mind waiting. The doctors are really good, they really take you seriously in my experience.I've had a fair few issues with my health in the past, as well as general anxiety about my health, and Queens Road have always been really good.What's letting this surgery down, in my opinion, is the reception staff. Some are absolutely lovely, really helpful and informative, but there is at least one person working reception who's incredibly direct, bordering rude. They always sound like they hate their life and they're annoyed at you for asking questions... which is very off putting. Other than that, a very decent Doctors surgery, and definitely better than others in the area!
March 2024 by Valerie Hindmarch
Be careful going to this surgery. It is controlled by John the practice manager. He decides who sees a Gp and who doesn?tI?ve given 52 years to nursing and am appalled that the likes of him are running the NHSSo 52/years wasted life
October 2023 by Glynne Jones
I have been a patient at Queens road surgery for almost two decades and have found the treatment received impeccable throughout. My health condition often has been challenging for the doctors and nurses that have attended to me but in every situation the care extended has always been brilliant.I am always grateful for this and always seek to express it. I take this opportunity to do so again and i hope that nothing will stand in the way of this surgery continuing to provide such an outstanding service for the folks in Consett.
October 2023 by mickdaniel99
Had flu and covid jabs last satWas brilliant very organised thank you so much
September 2023 by Martin Colling
Easily the best surgery I've been to in many years. Friendly staff and doctors that genuinely have your best interests at heart. Dr Cheikh-Ahmed was cracking.Most important, you can actually get an appointment on the day when you call at 8am.
September 2023 by Craig Hetherington
Just moved to this surgery and used for the first time recently. From start to finish the service received was great. Very friendly at every level, prompt response and appointment booked very quick. Thank you.
September 2023 by Leigh Gatiss
I find this surgery really good and my GP DR Clarke I find her to be at the top of her game next to the other drs who are still excellent bar 1 doctor who has been rude to me on more than one occasion very patronising doesnt want to hear what i have to say cuts me off just overall not a nice doctor in my opinion but all other doctors are brilliant the staff and reception staff are really nice one young girl in particular I don't know her name but she has helped me on 2 previous occasions I think the doctors here especially doctor Clarke and Clare the pharmacist have my best interests at heart I can't thank them enough for this overall very happy however there is one big issue and I'm struggling to have my voice heard or to get it resolved I have incorrect notes on my notes not by anyone in the surgery but by someone else I didn't even know it existed till Dr Worthy very kindly told me I have to know how to resolve this if someone could advise me I'd appreciate it this but overall fantastic doctors and great surgery.
July 2023 by Vacariu Theodora
The staff is so friendly and the doctors are great. Never waited too long for an appointment
June 2023 by Pamela Jameson
Ryan, Michelle & the reception staff were absolutely fab with my daughter who was really anxious about having teeth out.They explained what would happen. They were both reassuring & encouraging. They made her laugh.To be willing to adapt your manner to the what the patient needs takes the practice from being a good dental practice to a fantastic one.Would highly recommend.
February 2023 by malcolm henley
I've just had a yearly review with Joanne Mason followed up by a phone call from Rebekah Fenwick & found the 2 of them very helpful.me.
February 2023 by Angela Cox
I have the highest praise of the quality of the doctors in this practice over the years. Caring and compassionate. Some doctors have made a big difference over the years.I feel the whole system is about to crash in the NHS and doctors at the surgery are often left picking up the pieces. Everyone everywhere is working so hard but overloaded. Needs better organisation throughout the NHS. I'm failed by the NHS but picked up by a very good doctor at your surgery via a good receptionist.The new modern tech isn't for the older generation and better communication between surgeries and patients for this new system might help but also be aware they might not be or ever will be, computer savvy. No one to be left out in this modern tech world.The receptionists sometimes let down this practice as so overloaded but not intentionally. They too must despair at the overload but always polite. The desperation of passing messages on, ring back tomorrow or 2 days time, ring back constantly busy, ring back too busy or ring 111. Two that stand out in recent weeks are Rachel (knew the correct doctor I need to be directed to, most important with my problem ) and Amy (compassionate life saving). Continuity is important.Be the person that makes a difference to a patients care.With a bit of training and better communication with everyone (us patients included), this would make this a surgery a place I'd highly recommend to others because the staff are lovely and doctors know their job inside out.
February 2023 by Caroline Adley
Not impressed with this place the receptionists are lovely and the nurses and most of the drs are good but theres one dr in there which I find concerning and most likely will report him to GMC he is the reason for the 1 star
January 2023 by Andrew Moran
Dr Money has went above and beyond to help my Father came to house. And has came to see him twice in A&E totally Brilliant Doctor Thank you so much!!
January 2023 by Finding Balance
Been with this surgery for a couple of years. Doctors are absolutely lovely and I have no complaints at all. However getting to them past reception is ridiculous. On numerous occasions they?ve directly contradicted what my doctor has told me. Ie. Give me a call in a couple of days if these meds make you poorly and I?ll swap you into an alternative. Reception -you can see the doctor in 10 days time and I won?t be passing on that you?ve even called! It?s like that. So Doctors 10/10, reception 5/10 for belligerence.
December 2022 by Susan Carr
I thought this was a doctors surgery!Phone line is constantly busy even 8am on the dot, and then when you eventually get through the receptionist doesn't listen it's like talking to a brick wall. What has happened to this doctors..who is the person in charge. I've been with this surgery nearly 20 years and this is the worst it's ever been.
