June 2023 by Philip Robinson
I visit on adverage once a week and It?s usually 50/50, if you call in here late at night, that you?ll get served inside. Excuses include, on two occasions we?ve been robbed and police are on route so only serving cigarettes n fuel, lorry is unloading stock so can?t let anyone in only serving cigarettes or fuel. The excuses are mounting up! This is a 24hr serve. I travel a 20mile round trip to get refreshments that are sold exclusively at the branches M&S food outlet.
December 2022 by Jo F
I've read the other reviews and have to say I've never encountered any issues with the fuel pumps.The fuel can be pricier than others but supermarket fuel always is...if you want to see expensive try Whitemare pool !!Staff at this garage are always very friendly and welcoming, M&S store is incredibly handy for getting the essentials on your way home from work.
September 2021 by Kurt Müller
At first glance the pumps look impressive. However, once you start using them, the first impression falls apart. The nozzles have glove dispensers, but the pump I used (no. 6) did not have a single glove in any of the fuel types on offer. Next, the pump automatically shuts off even when you know you could be filling in another 40 to 50 litres of fuel. In fact, after shutting off about a dozen times the pump wouldn't let me fill in more than 38 litres, even when I held the nozzle well outside the filler pipe of the car to allow for air to circulate. At that point, I could have easily added another 7 litres. Finally, the pictograms on the pump show that you need to pay in Euros!!!
September 2020 by James Vallely
The most expensive petrol in county durham. People park at the pumps then go inside and order breakfast.The forecourt is on an angle so your £10 petrol doesn't even register on your dash.Theres a pound on top of all the prices of everyday items they even charge for air and water. I saw one of the staff bringing a bucket of food out to the bin sandwiches cakes etc and asked if they could be donated or could I buy a few. NO! was the answer they have to go in the bin. Pure waste. It takes around 40 seconds from lifting the pump to the staff letting it flow all round bad experience. There's a petrol station 2 mile up the motorway where your fuel is sometimes 8p per litre cheaper
September 2020 by James kelso (James)
Clean and tidy forecourt well presented.Annoyingly they close the access road from Chester Le Street when they have a delivery which always seems to be when I want a coffee.There's an M+S mini supermarket and a wild bean coffee area, coffee is good but seems to be a lot stronger these days. Hot sandwiches are available however all pre made and chucked in an oven for a minute, they can be quite dry tbh.
September 2020 by Rob Clapham
Called in for a coffee the other day being a key worker for the electricity board keeping customers power on. Told by staff only police and ambulance services only. Replied saying we are key workers keeping people?s power on in this difficult time told only police or ambulance to get coffee, poor customer service. I didn?t want it for free and was happy to pay disappointed.
September 2020 by R Xander
I visited the BP station ( Chester Le street) yesterday. There was some problem with the pump 2 and I got no fuel out of it. I paid for the fuel and left the place . Later, I realised that the pump had dispensed no fuel. I made a complaint within 20 minutes after the fuelling . The response was as expected . The response was lame and NEGATIVE. AVOID the site?.
September 2020 by Stewart Waugh
Very convenient location, great service station and friendly staff. Only reason for four stars is it?s not very good on price. But you are getting quality fuel.The M&S shop attached is like a mini foodhall with lots of treats. Also reasonable over the counter medicines selection if you need it.
September 2020 by Jack Davison
I went tonight for a pouch of bakki and I'm on new medication so I had a friend with me for support but I asked for a pouch of bakki and we were both IDed I had ID because I was the one buying the bakki for me yet he got IDed and because he didmt have ID I got refused and they said its law no it's not you dont ID someones child if there parent is having a pint totally pointless but I could prove there and then that I was over the age of 18 and he was only there for support complaint will be made on monday
August 2020 by PeterK-436
I have been a customer since the filling station opened. In December 2019 I put in some fuel and did not have my wallet. The staff were very helpful, I completed documentation and returned within 15 minutes to clear this debt. I have been contacted by a company of solicitors claiming that the debt is still outstanding but who cannot provide a copy of the document which I originally signed, not very satisfactory?
September 2018 by Wayne Broxson
It seems problems with hoses are a regular occurrence at the garage. When I visited I hadn't noticed that the hoses were intertwined and as a result when I lifted the diesel pump the unleaded pump fell off and hit my car causing damage. When I reported this to the management I was told firstly the damage could have been there already and this was followed up with the response that I should really be more careful when lifting pumps off. BP Careline took over 3 weeks and a reminder to come back with a similar response. No more fill ups at BP for my cars nor any in my companies fleet. terrible service all round.
July 2018 by Micknsoul87
Told them hose was leaking diesel was told you not paying for it but i was as it was leaking other side of handel just as it goes into tank totaly no help from staff surly diesel on the floor is a hazard.
May 2018 by Joshua Howells
Good petrol, friendly staff, 24/7 M&S stuff too. The entrance on Pick tree Lane is a bit tight with a big vehicle - take care with it!
The fuel pumps have a neat mechanism so your hands won't ache when filling larger cars up too.
April 2018 by Seasoned Gamers
The day my car died. Clean friendly staff. Not much to report. Apart from, getting shot of the corsa and buying a audi A3.
February 2018 by Darren Chell
Superb service. Friendly helpful staff. Toilet facilities are spotless too. I go here regularly now.
