March 2024 by charlene gracey
I have been working for dale care over a year now love my job my clients I go to are just so lovely and caring.the office staff are so friendly I have done a lot of calls with some of them just so lovely to work with.my coordinate Ella is friendly and helps out loads.the other cares are lovely to work with so friendly special Dorothy and Lindsay.when you do your training hazel and Sophie take there time to go few everything with you they help you if you need it.definitely would recommend dale care
March 2024 by Sophia Rosealine
joined around a month ago and the company's great! Office staff always help when you need, great staff everyone supports each other. lovely service users and overall a good company, highly recommend if your someone wanting to get into the care industry.
February 2024 by David holmes
Dale care looked after my grandma in shildon, the carers were fantastic and always went the extra mile.
February 2024 by kirsty jefferson
I have worked for Dale Care for the last 10 years both in the community and in the office and they have always been supportive and flexible. I would recommend Dale Care both as employers and Care providers.
February 2024 by Bridget Lewin
Dalecare staff are the best understanding willing to give advice I highly recommend dalecare my Coordinator will go that extra mile for me brilliant team of carers and training staff very helpful
February 2024 by Amy Sadler
I started at dalecare as a bridge between leaving school and going to university, after working for dalecare for a few months I decided I wanted to stay and not go to uni, I was a carer and was supported by the company through many challenges in my life, after a few years of being a carer I moved into another role within in the company before applying to be a full time coordinator, iv been here nearly 14 years and feel I?m part of a fantastic team. Iv found the company to be flexible and understanding.
November 2023 by Jade Morgan
I have been with the company for over 9 years. Office staff/management are fantastic. We have a great set of care workers who go above and beyond for their service users. Would highly recommend this company.
November 2023 by courtney willis
Fantastic company to work for. All office staff are lovely and couldn?t do enough for you. Would highly recommend their services.
September 2023 by Bethany Ellis
Dale care has consistently proved incompetent it is clear they have taken on more clientele than they can handle. My friend has been left without care more times than I care to count and the majority of those have been without any warning on the rare occasion the office has bothered to let him know it is done after care was due and with very little regard to his actual wellbeing and instead just a range of defensive excuses,they do not stick to prearranged call times and put it in whenever suits them and this simply isn't acceptable for somebody with time sensitive medications. They also take no time to actually educate themselves on the conditions clients have. I would not recommend Dale care to anybody as I personally would have zero confidence in them to take care of a loved one.
July 2023 by Stefan Mordue
I was very cautious about using Dalecare following their terrible online reviews. The services were procured via adult social services and Dalecare were quick to respond to say they could provide a package of care for my mum so I thought I would give them the Benefit of my doubts.Unfortunately it?s clear they do not have the resources in place. My mum has been continually let down by people not showing up or receiving a call to say no one can come out. Iam told it?s either because people are on sick leave or on holiday (I get a different story and reason depending on who I speak to)I suspect the resourcing issues are not unique to Dalecare and cut right across the care sector. I also understand and respect that working in the care sector is a tough gig and they get my full respect, but Dalecare shouldn?t be taking on clients if they clearly can not service these contracts. For that reason I wouldn?t recommend them to anyone looking for care for a family member or loved one.
January 2023 by Emma
Absolute disgrace. My elderly family member is regularly left without visits (that she pays a fortune for). She has been left sat in her chair all night because nobody came to put her to bed. She?s been put to bed at 6pm and nobody comes for her until 11.30 the next day. Breakfast visit leaves and in walks lunch visit. She had had a member of staff leave her door unlocked all night (and it was blown wide open) and it?s leaving her feeling very vulnerable. Even after complaining to the office you just get fobbed off with some pathetic excuse time after time. Charged for missed visits where they don?t bother to send anyone out to see her. Really disappointed, you put your trust in people to be there when you can?t and this is the service you get
October 2022 by Earth-wind Fire
shocking company , stay clear if you really have concerns about loved ones , this is not the company for you
October 2022 by angela bradley
Very poor care. Continued missed calls on a weekend for my mum. No communication between office and family.
October 2022 by Andrew Bradley
Trying to speak too someone out the office about no shows is a knight mare
August 2022 by Mark. Starling
I worked in healthcare all my working life and understand some of the pressures of providing care to others. We have been with Dalecare over a year now. It would be fair to say sometimes things haven?t gone to plan, late or no shows for example, but overall my wife, who is the user, and I think the service is good. The staff we have met have been kind and compassionate and are due some praise and recognition for the work they do. Whip the management by all means, but the service is actually the care givers and we love them all.
