June 2023 by John Malley
Overall I love the shop unfortunately the shop didn't have my size in footwear and limited stock but I will still use them regardless
April 2023 by Alessandro Vecchi
Very kind guys
March 2023 by S H
Great shop for top brand sports wear
August 2022 by Dean Williams
Purchased what i visited the store for and the staff where very helpful
July 2022 by barrie rayner
Usual sports shopBuzzing assistants trying to up sell stuff you dont need
May 2022 by Mark Jenkinson
Wow as usual loads of bargains. Got a pair of expensive leather walking boots for less than half price, as well as a few other bits I didn't know I wanted.Staff were super helpful.
May 2022 by Elaine and John Crick
I purchased a pair of trainers for my son. After only 5 weeks, the hard plastic heel came away from the fabric inside, sticking out and making the shoes unwearable, as they hurt when worn. I returned them with proof of purchase. The assistant was very unhelpful and went to ask a manager. On returning, she said they couldn't be returned, as there was a crease where she said my son has folded the heel down when wearing them. As the heel is very hard plastic, this would be impossible to do. I even complained online, but they were equally unhelpful. I will no longer shop there, as their returns policy stinks even if goods are faulty and the staff are so unhelpful unless they are making a sale.
March 2022 by Colbie Howe
Hi. I purchased a pair of safety boots 04/03/22.I tried the boots on at home indoors and found that one of the boots is moving inside somehow on the right foot and making a noise when walking.I took the boots back to the store 05/03/22.I explained the problem to the manager 164659 whom was very unhelpful.She refused that the boot was faulty and declined any exchange or refund.I was shocked by this.The manager proceeded to get a member of staff 573421 to remove her shoes and walk around in the boots, this staff member seemed intimidated by the manager and wouldn't confirm the fault of the boot which was either due to fear of reprimand or her feet were to small and couldn't identify the fault.Terrible experience and terrible managerial attitude in store.I'm gobsmacked at the service i received.Please be aware there customer service standards aren't the greatest.The gent whom kept the boots aside for me on arrival and the gent who served me were really nice and I have no complaints there at all, I wish I could say the same for the manager.
January 2022 by Andy Stape
Not massive inside but plenty of stock and they have a second floor. Staff were very helpful and friendly, no pressure sales either
December 2021 by VXRHSV
Sports Direct woman on the door today needs to be trained. If someone declares to her they are exempt from wearing a face mask then legally she is not required to question that person for what reason they are except (That information is private to the individual person). Disgusting row I had to witness while shopping in there today. Hopefully the person she excluded from entering the store follows this up with his solicitor and she personally is fined £9000 as per government guidelines for this conduct.
August 2021 by Edward Mordica
Bought 2 shirts in store took them home didn't fit correctly so returned next day for refund couldn't get one only exchange or credit note so went to get next size only had 1 so asked for my money back still the same credit or exchange yes it states on receipt but also say statutory rights iam sure I could demand refund but they were adamant I wasn't getting one
July 2021 by Mac Mcaninly
You get what you pay for here, stack it high, sell it cheap. The staff at the Bishop Auckland branch are 1st class, though, nothing is too much trouble.
July 2021 by David Griffiths
Great service this morning and as usual great range and price.
July 2021 by Marion Emmott
In and out new what I wanted, school trainers so no messing around.. staff was lovely and helpful.
July 2021 by Jac w
Very bad ... customer service don't exist in this store . Misleading stuff .Any issue they ask you ta call customer service witch not gonna answer your call . Very bad .Worst Sport Direct store I've ever been in to in whole Europe .
