September 2025 by Rebecca Sullivan
Wheelchair accessible! Mention you're a wheelchair user on booking so they can use the big room. The lift to the eye test rooms upstairs is a press and hold button, where you need to turn 90° to exit the lift as the doors are not opposite or on the same wall, so you cant reverse out or drive forwards, you hace to turn. Even with my larger chair I had room to turn the corner. Also lift doors are automatic so you can get in and out independently. The exam rooms are all upstairs and they can have the chair taken out so you can stay in your wheelchair. Tight squeeze in the eye test room with my electric bariatric chair, but it did the job, and the eye test was done perfectly. Store has a built in ramp for entry and though one door will fit most wheelchairs through, I needed help with the other door. However specsavers have staff at the door at all times to assist customers, so its no problem to wave through the glass and get help in a matter of seconds. The store has enough space to get around, only downside is that some wheelchair users would need help reaching glasses on higher shelves. In my power chair I could only just reach, but a manual wheelchair user would struggle. The staff there are happy to help though. Sensorywise, the store is well lit, no flickering lights, and even during summer holidays the noise was at a calm level. Though if someone has a screaming child with them it would be loud, just due to each floor being open plan, so if you have Auditory sensitivities, I would recommend bringing ear defenders or earplugs incase you need them, though ive never known it to be noisy. One thing to note, is that I THINK the hearing test rooms are all down in the basement level, and the lift only goes between the ground and first floor. You may want to check this beforehand. Lastly, there is a wheelchair accessible toilet on the first floor, with a bar next to the toilet with a fold down bar on the other side. Red emergency cord was handing free to the floor when I went in most recently. There was enough space for my large wheelchair to turn around. Standard toilets available too on the same hallway. All over a very well adapted store, covers all the essentials a wheelchair user needs, and support available for anything else you may need help with.
August 2025 by paula roberts
Such a fantastic store feel very lucky to have it in my local area. Easy to book appts friendly service up to date equipment. Store is bright, disability friendly, open plan, great choice of eyewear. Staff are always around to answer questions.
August 2025 by jaimie mahaffey
Fabulous service, very kind and considerate
August 2025 by Leah Pattison
Very friendly and efficient staff
August 2025 by Mrs B
Excellent service once again at Bishop Auckland.
August 2025 by Paul Daniel
Great service at Specsavers, a pro.pt appointment and professional service with good advice and reassurance given. Highly recommended
August 2025 by Phil Watson
Helpful staff who knew what they were doing. I was impressed.
July 2025 by Gary Waldock
Excellent
July 2025 by Wendy Baker
A massive thank you to all the staff at Specesavers in Bishop Auckland. From the minute I walked in for my eye test and a week later collecting my new glasses. The staff friendly, professional and nothing to much trouble.
Would recommend this branch. Thank you
July 2025 by Kate Turner
Overall experience of appointment was clear, informative and quick
July 2025 by Tracy Arnold
Very satisfying experience
March 2024 by David Sutton
Great staff .Great service.Great choice of glasses.
February 2024 by Donna Spray
I was very pleased with the service at Specsavers, Bishop Auckland. I am also pleased with my glasses,, they are very comfortable, and if I have any problems going forward I know I need not hesitate to contact them
February 2024 by yvonne hogg
The service I was given during my appointment was first class, no fuss, no waiting around. Good explanations and service and also a sense of humour, which is always welcome
February 2024 by John Tomlinson
Very helpful and knowledgeable professional staff
