March 2025 by Ian Webster
Noteworthy details: Internet can be temperamental
January 2025 by j stockton
Extra bed in family room was uncomfortable
Rooms: Basic
Nearby activities: Plenty of shops & restaurants close by
November 2024 by Owen Morgan
After a fairly recent stay from August 12th to August 15th this year at the Bishop Auckland Premier Inn I am forced to write a scathing review due to the poor quality of the room and lack of response to my complaint put in on August 16th 2024
Firstly staff were first rate. There was nothing too much trouble for them. The room was exceptionally clean when I asked for it to be cleaned whilst at breakfast
However, there is phrase that says you can not make a silk purse out of sows ear.
Staff were great but they are constantly battling against poor network connectivity, failure on door locking mechanisms and just the overall tiredness of the hotel having been built in 2007 apparently.
During my stay even though I was only there for three nights, I had to go, on no less than 6 occasions to get my key card re-programmed or completely replaced. On two occasions the key card worked on the bottom door by the reception but not the hotel room door so I had to get the manageress to let me into my room which each time meant going up two floors to the second floor and walking along the corridor to get to the room.
This was extremely poor and as I said, the staff did all they could to sort out the situation however, the hotel is tired and areas need major investment to bring it up to the high standards of Premier Inns that you come to expect.
However, this is completely unacceptable to me and added to this the tired state of the bathroom and in the main room, holes evident in the curtains letting beams of light through and holes in the bedding.
Also there was a lot patching that had taken place as the bathroom had sealant added around the floor edges on numerous occasions as well as on the bathroom tiling. The bath panel was in a right state and the bin looked like it had been beaten with a hammer. The chrome had come off the bathroom plughole and I thought initially it had been left dirty but this was not the case, it was just worn out.
The shower temperature fluctuated and you would set it and it would do its own thing and the water would become unbearably hot. This meant you had to be very careful in using it. In fact I only used it once.
August 16th 2024 put in complaint to Premier Inns. I got an acknowledgement same day they had received my complaint but It was not until September 4th 2024 got an email that said they could do nothing as they did not have enough information about my stay, which is weird considering all Premier Inns I am sure would be linked by an internal network and could have found the details of my stay. However, went along with it and sent invoice the same day as receiving the email from them. it is now October 7th no reply. I will keep you posted.
14 10.24- received communication from guest relations department trying to pacify me with £99 refund, which equates to roughly a third of the total bill. This gesture was a beginning to a solution however they were claiming the electronic lock situation was rectified during my stay which it wasn't and this still did not account for the poor state of the room. Hence the saga continues.
November 2024 by Kay Adamson
run down and tired, not what I've come to expect from a premier inn. Facilities aren't the best. However, the bed was comfortable all though small. it was fine for one night.
Noteworthy details: if your using this as a base and needing to travel it is almost impossible to get a taxi in this area
November 2024 by lee jackson
Clean rooms, nice staff
November 2024 by Anthony Wood
Food and drinks: At adjacent chef and brewer
September 2024 by Connor Rigby
Nice clean modern room with great staff, only downfall is corridor quite noisy for night workers and no phone signal in room. Other than that great.
September 2024 by Elly Greenan
We stayed here the night before our family holiday began in the area and had such a great time. The rooms were very clean and comfortable, and the location was super convenient. The staff were friendly and accommodating, and put the two rooms we required next to each other which was extremely appreciated.
September 2024 by Jeffrey Woolass
Never went in unfair to dowe a review
September 2024 by Lu Sing
Good stay Beautiful area. See you next summer
September 2024 by Paul Drinkwater
One of the best Premier Inns U have stayed in
Rooms: Super air conditioning
September 2024 by Paul Brown
Not bad really, only the one comfortable chair, although there is a chair for a desk. The bed is quite high to sit on.
Nearby activities: Really close to locomotion.
September 2024 by Armisis Aieoln
Best Premier Inn there is.
Noteworthy details: Best stay for Kynrin and beamish the next day.
September 2024 by Carlos The Villan
Nice and clean the rooms were
Rooms: Air conditioning available in the rooms
September 2024 by Raz Razzy
Standard Premier inn with aircon so better in summer than over heated rooms with windows that don't open. Staff are really helpful and welcoming.
