November 2023 by Dee Cox
Inspiral have always been a little independent bike shop with huge customer service. They have always looked after my husband and myself with whatever we've needed.This time round I was looking for an E-Bike. Gary and the team were great, not particularly favouring any kind of motor and being honest about the realities of owning one, especially as a first time E-Bike owner and been off the bike a couple of years.I was met with nothing less than 5* service. Communication about timing, pricing, delivery, build couldn't be any better! Never had to chase once! And the bike was in sooner than expected! I was treat like I was their most important customer and nothing was an issue.Thank you all for just being absolutely fabulous and amazing service!
October 2023 by Justin Gooch
Having recently taken up cycling and buying a used bike to dip one's toe so to speak, I was experiencing quite a bit of discomfort from the fit. Fortunately for me, I was able to spend some time with Gary who was able to assess my position and fit on my turbo trainer. After having my butt measured (who knew that could be done!) And only what could be described as a superb level of professional advice and adjustment to bars and position, I am now training in comfort. Thank you Gary. Highly recommended.
August 2023 by Lee Bannister
I can't thank these guys enough. Absolute excellent service. I called the shop earlier today with a collapsed rear wheel baring. Expecting a long delay before I could get this sorted due to the demand of the workshop. Gary asked if I could drop the wheel off to gauge the cost and time limit of repair. I walked out of the shop in less than an hour with a new wheel and my bike back on the road. Absolute fantastic service guys. Thank you so much. I use my bike 7 days a week and rely on it daily to commute to work.Thank you
July 2023 by Susan Wood
Used inspiral few times now, This was quite big job, cant fault hard work team put into bike to fix/ refresh to high standard
July 2023 by James Roxby
Bought a bike online - quick & efficient service. Unfortunately it was delivered to the billing address as opposed to the delivery address - however, staff were very apologetic and compensated for the fuel for me to go and pick it up. Great deal on the bike too - thanks
July 2023 by Jean Margetts
Had a puncture nearby - rode on a path & suddenly noticed some glass. A lovely couple walked me to the bike shop where I was embarrassed to tell them that I couldn't sort it because I find my ebike too difficult to deal with. They immediately set to work, fixed it & gave me helpful route info to help me on my way to Middleton in Teesdale where I sank into the arms of the bar & the bed at the welcoming Teesdale Hotel. Big thanks to you all for your kindness & skill!
May 2023 by David Judge
Love the shop. Always very clearand helpful with what needs to be done on the bike. And if there is any isues they are always resolved quickly and professionally. Best bike shop in the area for me.
February 2023 by matty135simpson
Can't recommend these guys enough george and the team gave me great advice and fixed my bike within minutes very friendly and very reasonably priced. Will definitely be bringing all my bikes here from now on!
February 2023 by Craig Gregory
Friendly knowledgeable staff and very helpful when my bike required some TLC.All repaired at a very reasonable price and informed once the bike was ready
January 2023 by Dean Hall
Popped in about 2 months ago just for a look, been speaking to since guided my through the whole buying process what was nice was they sold me a bike that suited me not them to sell.Fitted everything only bad thing I can say is the water bottle was empty when then installed it for me lol.The staff are all really dedicated know their stuff and there passion shows through every employee.When I left I was handed a price of paper, some custom stuff and advice made by the shop for new buyers on stuff that may not be found in the manual.Coming from London I've never had an experance like this and will be the only bike shop I use now.Thank you for everything.
December 2022 by Purely Mountain Biking
Purchased an Marin Alpine Etrail from The shop Online and found the customer service from Gary and the rest of the team exceptional, Bike came delivered when they said it would to Scotland, used a good courier service and reliable and informed. Bike has a small niggle which is being resolved and any questions I have had have been met with extremely prompt replies with calls and emails. I would have no hesitation is the recommendation for Inspiral Cycles and the trust is what your require when making a purchase regardless of the distance, well done guys and thank you for the outstanding service so far with a polite, timely and respectful business.Regards Allan M
December 2022 by Matthew Cook
Inspiral is great, I have anxiety and find it hard dealing with things like buying a bike. Gary I first met was great and I carried on to meet others like Francis and others, especially Dave who I only really feel at total ease with as he's a totally fare person, laid back and understands and tolerates me. LoL. I'm not easy. Anyone who sees this should buy there as it was made easy for me and I'm treated fare. Dave is a god send for someone like me with anxiety as he gives me time and has a laugh withe. Gary you've got a great group and are a great guy yourself. But top marks. I'm having more upgrades done tomorrow and go nowhere else as I don't trust easy and I do trust Dave and co totally. There a top team, fare and honest. Thank you Gary for showing me kindness to begin with and other staff especially Dave who I think you done very well to hire him. Ha ha. Thanks immenslym matt
December 2022 by Paul Allison
Good advice, good levels of parts stock, and if you can't fix the problem yourself their workshop can. A great asset to Bishop high street.
November 2022 by Connor Hadaway
Great service as always, the lads who work here are very friendly & supportive on what you want for your bike, they also offer advice on what is the best to get if you're not too sure.
October 2022 by Jamie Edwards
Very knowledgeable staff and give good advice, look at all bikes and service and repair.
