May 2023 by Beth Frear
The new manager, red hair? is awful.The way she spoke to the volunteers and in earshot of customers really shocked me. I'll stick with the 2 in Consett and Blackhill from on.Please give her a course on how to respect people.
September 2021 by Malcolm Gardin
I have always found the staff friendly and helpful and can,t understand them getting any negative reviews !
July 2020 by Claire Clark
Called in today for the first time, found a lovely coat but discovered the zip didn't work, I asked if I could buy at a reduced rate and was told No and that I couldn't buy it either. I wss prepared to have it fixed... Do you want contributions or not? Can't say the staff were too friendly either, what happened to customer service? Greeting someone goes a long way. Wont rush back, if at all thumbs ?
January 2020 by Milly Graham
I frequently visit this shop. Staff are lovely especially the manager. It?s a treasure trove of bargains ... I?ve had some fab clothes from here. The store always looks great and I generally want something that I?ve seen out of the window! All in all it?s a cracking little store. ??
May 2019 by Mandi Graham
I frequently visit this shop. Staff are lovely especially the manager. Itâ??s a treasure trove of bargains ... Iâ??ve had some fab clothes from here. The store always looks great and I generally want something that Iâ??ve seen out of the window! All in all itâ??s a cracking little store. ??
April 2018 by Colette McCormick
It has been my pleasure to work as manager of the Tow Law store for over 8 years and alongside the brilliant team of volunteers, Ann and I try to present a good store with a welcoming atmosphere. During my time there I have built a good relationship with our regulars and count many of them as friends. Having said that, new visitors are always welcome.
April 2018 by Ann Sweeney
Itâ??s good working with the manger Colette and all of the volunteers and all of us get on really well and we have a good laugh while we are working. Colette is a fantastic Manager and she is the one if you want to talk to her
April 2018 by Carolyn Corbett
I've worked for this charity shop for years. I've never had problem with any of the staff they are lovely people they made me feel welcome when I moved to tow law so I wanna say thankyou very much for that ð?? I'm not bothered if I'm putting a work there because it make me feel proud to have amazing team like them Julie, Andrew, Ann, Colette, Amy, Linda, & everything else they have got heart off gold ð??? I get tired when I'm home but you know what it's worth it because we are helping young children & families ð??? that's my opinion anyways thanks for reading this if anyone is xx
April 2018 by Lynn Taylor
Excellent customer service especially the manager always very helpful and friendly
March 2018 by Gillian Peppercorn
The manager sneezed within two feet of my face & made no attempt to use a handkerchief or anything else there was no apology & I had rush out of the shop holding my breath until I got outside !!!!
October 2017 by Gillian Hasnip
found the manger unfriendly & with no people skills at all
