September 2025 by sarah gannon
Excellent
September 2025 by Toni Ann Sleddon
Ordering new glasses on my current scheme was a very slow laborious process. Perhaps new WiFi could be introduced?!
Staff are very pleasant and down to earth and I love Vision Express pay-monthly option.
However, not the greatest choice of frames and a few more updated styles wouldn?t go amiss, but this is the same situation in most small opticians in this town.
September 2025 by debby dewland
Friendly and honest
September 2025 by Glenn Ford
My frames had broken so went in on the offchance to ask if anything could be done. The assistant checked to see if I'd taken out insurance and put my lenses into a brand new frame free of charge apart from the small insurance excess. I was in and out within twenty minutes. Excellent service.
September 2025 by Michael Bush
Very friendly and professional service
August 2025 by Gabriel Brodowski
Well ran, great staff, great experience. I was given plenty of time to choose my frame and I was given expert but gentle fashion advice surrounding my face shape and my frame choices.
August 2025 by chris barnes
Very kind customer service
August 2025 by Marley Pattimore
Polite and friendly
February 2024 by M?s
Worst experience ever! Staff are rude and unhelpful and I was treated disrespectfully. Customer care team weren?t interested either, would strongly advise people to go elsewhere
September 2023 by Catherine Irving
Wonderful couldn?t be better
September 2023 by Nola-Amber Smith
Always great service and expertise from Joel and the staff in Weymouth. Thank you
August 2023 by Len Fletcher (Lenski)
Standard VE Opticians, staff very professional, knowledgeable and polite. Wide range of glasses, frames and contact lenses.
August 2023 by Andrew Wilson
Great, friendly, helpful staff. Helped my son feel very at ease choosing his first pair of glasses.
May 2023 by Angela Graham
Purchased varifocals for my husband last year. When he tried them on in store, he explained that the right peripheral vision was blurred. He was told to persevere with them and all would be fine. It wasn't fine and after a few months he went back again to say there's been no improvement and he'd like to get them replaced or repaired as they were defective. The manager took us into a side room out of earshot of other customers. She as good as called my husband a liar when he assured her he'd spoken to two members of staff about the spectacles. Her reply was, 'it's your word against theirs'. She said there was no record on the system to say he'd complained. She said he'd gone past the free 100 day returns policy, therefore there was nothing that could be done other than to offer a free eye test as compensation! He's a pensioner so gets free eye tests anyway! I wrote to head office on his behalf to complain, (as advised by Trading Standards). We got an automated response saying pretty much the same as the manager in store. It was quite stressful trying to get the point across to them as they didn't seem to be listening. No-one even asked to look at the spectacles. My husband didn't ask for a refund to start with, just the spectacles repaired or adjusted. They were not fit for purpose and he was unable to wear them. We gave up in the end, which is what they expected us to do I suppose. He has since registered with a local optician who spotted the lenses were all askew and straightened them in 5 minutes. Job done! Why couldn't Vision Express do this? They have now lost 5 customers including myself, my husband and 3 other members of my family!Extremely poor customer service!I no doubt I'll get an automated response to this review also......
May 2023 by Gail Jaques
Husband had eye test booked for 10.25Left home at 9.30 unfortunately got stick on long tail bacl due to tractor..called storr as was worried was going to be late..explained it looked as if going to be 5 mins late...arrived 7 mins late...couldn't do test..explained it Wouldham knock on effect to rest of day...funny that...upon checking they had appointments free in afternoon!Well that's us done with this optician.. ow enroute to Specsavers for test and new specs
