January 2024 by Melat N
I purchased a Google Pixel 8 phone from this shop on New Year's eve but then l discovered the phone has issues with connecting to WiFi. Searching online, it turned out the problem is a known issue that lots of people have had with even the brand new phones so it wasn't because the one had was second hand. Tried all the fixes people suggested online but nothing worked. Took the phone back to CEX the next day and the phone had 2 year warranty so they checked it and agreed that there was indeed a problem with connecting to WiFi. They refunded the full amount without any issues and were very good mannered about it. Really appreciated the way they handled everything, excellent customer service and I highly recommend them. Thank you CEX Weymouth!
November 2023 by Bobrin Pendragon
Always had a good experience here. Kind and informative staff, 2 yr warrenty on most things and refunds available. Good stuff
October 2023 by RavenSony RavenSony
Very nice store,full of products. Staff is great.
October 2023 by Amy Howarth
Really poor customer service. Went in to purchase some dvds. After grabbing some I wanted to ask whether they had a specific dvd in. Waiting at the desk whilst someone in store was having a chat with another customer. After 5 mins it became obvious that this other customer wasn?t purchasing anything and had just come in for a chat. No service from staff at all or acknowledgement that we were waiting. We ended up just putting things back and leaving.
October 2023 by Alan Reid
Great choice of DVDS and we bought a few box sets and individual movies. Friendly helpful staff too.
October 2023 by Grey Scout
Jacob and San always give great service and help me solve any issues with tech or recommend the phone repair shop if they can?t help
September 2023 by Ollie L
Nice staff, exactly what you expect.
August 2023 by Josh Gregory
Have been trying to acquire a way for my partner to play a particular game, firstly bought a phone months ago being told that it would run the game.... it didnt.... I have recently returned and bought a laptop which I was lead to believe would run the game.... it did not.I have now wasted £250+ on false information given by your staff. If they dont know... say so I an beyond livid and would not recommend to anyone who might need information before a purchase. Only go if you know exactly what you need as I have been lead to waste my money twice
July 2023 by Steve Jaques
Maybe I?m not British enough, as I loathe waiting in queues unnecessarily. I?m also not one to create a scene in shops that may embarrass other customers or make them feel uncomfortable.So today, after waiting almost 10 minutes to buy two games totalling £70, whilst one member of staff perused a customers phone presumably with the intention of buying it from them, and the other member of staff farting about at the desk behind the counter before picking up a phone and calling someone, shutting for a few minutes and assisting with the perusal of the customers phone before returning to his farting around.All of this they managed to do without so much as a glance in my direction or acknowledging my presence.If I had a slightly more British mentality, maybe I?d have waited longer. How much longer would I have had to wait before they realised I was there though?Two stars simply because it?s a well stocked shop and there are probably plenty of far more attentive staff that work there.I?ll just order them online or visit another reseller. I won?t be going back there.
June 2023 by patricia williams
Bought a Samsung phone, had a glass cover fitted and bought a phone cover in the Weymouth branch, whilst visiting on 13/5/2023. The silicone cover started falling apart after two weeks. It's impossible to contact the branch, so did online complaint. Over a month later, no response. Disgusting quality and absolutely no customer service reply.
April 2023 by Cristian ?Drama.? ?andor
Overall good experience, use to buy and sell there just for trying things. You can sell them back for cash not ideal but for voucher to buy other stuff is worth.
December 2022 by Michael Fishlock
Good place to sell ur unwanted stuff and get a pretty good price for it to
November 2022 by Sarah-jane Innes
Went in here with eldest son while on holiday, he found the game he had been looking for
October 2022 by Ron M
It does what it says on the front. Just went to have a look at the laptops however section with somewhat Limited especially on a interested in but they seem to have lots of telephones another gizmos.
August 2022 by James Robertson
Avoid these unpleasant gougers at sll costs! I was shown terrible service, the patronising staff refused to honour the warranty on the £58 second hand controller that ceased functioning within a few weeks of purchase. This refusal was based on the assertion that I had broken the controller myself.
