April 2024 by Samuel Stainton
Slightly dated but the staff were incredibly friendly and helpful and an inviting atmosphere. Food is a little basic but reflected in a very reasonably priced
March 2024 by peter hedges
Such potential
March 2024 by caprice stockley
Just had my wedding here on 1st March, what a lovely day! The manager and staff went above and beyond to make sure the day was special and stress
March 2024 by Jasmine Southgate
Attended a lovely wedding, the food and setting was gorgeous but with water dripping from the ceiling ?. Our room had no electricity so we had to move after the ceremony ?. The hotel could do with a good refurbishment and a new tier price list as we only stayed for B&B and didn't want/need to use the spa facilities. We have stayed in many country or inner city hotels and B&B's and never paid the price that we were charged for rooms without even telephone USB charging points ? All the staff were very friendly and helpful.
March 2024 by The Wisbech Town Elites
Really nice place with nice friendly staff. I visited for maintenance purposes.
March 2024 by Joanna Bluemel
Utter chaos, screaming dive bombing kids and a blinding headache.My husband and I have only used the day spa facilities a couple of times. At £27 for the whole day its pretty cheap considering all the facilities. Staff are all friendly and all spa facilities have been working well, bar being a little grubby round the edges ?steam room grout could do with a scrub and the pool area tiles are eroding badly so it?s gritty and ?muddy? underfoot (make sure you bring flip flops!).But for the price I can handle all this. The main reason for only 2 stars is the promise of ?a day of tranquility? when in reality when the screaming, dive bombing, often unaccompanied kids arrive that have no regard for any other users it becomes a nightmare! And even though the signage clearly states this behaviour is not acceptable there are no staff to enforce this. So come at your own risk but be prepared for utter chaos and blinding headache!
March 2024 by Ian Padley
It is advertised that you can come and relax in the spa facilities. My partner and I paid for a day pass to use the spa on Valentine?s Day. I enquired before to see I we needed to book and was told we could just pay on the day. To use what we was lead to believe are spa facilities we was charged £55. When entering the pool there was an aqua class going on with loud music being played. So we sat in the what was suppose to be a hot tub. It was freezing cold and and the jets were pumping cold water. The room itself was cold so you could not even relax on the loungers. It?s trying to be a Lesuire centre and a spa all in one. Which is fine but advertise as that and charge for a leisure centre not for a spa. I emailed the venue direct with the issues we had and got no reply. Very disappointing. We left after an hour which feels hugely overpriced.
March 2024 by Tony David Vickers
A lovely night stay in a Executive room with a balcony. Good evening meal and cooked breakfast.
February 2024 by Saleem Ahmed
This hotel is in a beautiful location, the outside is well designed and very calming and nice to walk into. The gardens, greenery and just the layout of the hotel is quite pretty at first glance. The staff are friendly but a little unbothered.So I stayed a night and the room was clean but incredibly stuffy, no air conditioning, the bathroom was clean but the water was extremely hot or extremely cold and had no setting to function the shower with warm water.I went down for breakfast and there was a cockroach on a plate when I picked it up to serve myself breakfast!! The hygiene was a major concern. It?s not up to the standards of a 3-Star hotel. So I ended up leaving and finding a local cafe to get my breakfast.As soon as you get past the front of the hotel and get inside, their squash court and pools are all dried out, overgrown weeds and just not maintained apart from the lawn. Nothing like what it looks like in the pictures from that side of things around the back of the hotel.I hope they refurbish this place and address the cleanliness and aged feel to it because it has so much potential.
January 2024 by Terry Ingram
Had a cracking overnight stay for my Cancer support group Xmas party ,staff couldn't have been more helpful, food was excellent,and even allowed our dog to stay with us ,we will definitely be returning in
January 2024 by Laura Miller
The staff were very friendly but unfortunately there?s not much else positively I can say. The food was absolutely abysmal. I can honestly say it is the worst food I?ve ever eaten in my life and sadly that?s no exaggeration. The majority of food is microwaved and the vegetables were clearly frozen. I ordered a medium rare stake and it was medium-well at a push. No seasoning and it came with boiled potatoes, boiled carrots, sprouts and broccoli that was clearly frozen. Another lady ordered fish and remarked she had never seen sprouts served with fish. It seems they were the only vegetables on offer. Starter and desert clearly not made fresh. Their website states everything is cooked fresh?maybe if by fresh they mean microwaved that day. We were able to get through a three course meal in an hour including ordering and drinking a bottle of wine.The room was ok, but we were in an executive with a small double bed. The sofa?s ?leather? effect was peeling off and covered by a sofa cover but left black debris all over the floor. The floor under the sink was a lot darker in colour than the rest of the bathroom leading me to think it hadn?t been cleaned properly if at all. The pool facilities don?t really match up with how I would imagine a spa to be. The changing rooms were from the 70s and the cubicle doors had an inch gap either side so you could see straight into them when the door was closed giving no privacy. The floor by the steps to the jacuzzi was covered in cement dust and our feet were filthy. The whole place clearly needs a refurbishment. It?s such a shame as the staff are very friendly and the hotel is beautiful in some places. If the food hadn?t have been so bad, our whole experience would have been better.
December 2023 by Mandy Lucy Elsom-Verbrugge
The hotel is looking quite tired & some areas very dated. The staff are friendly. Food in restaurant very disappointing & underwhelming. Returned food & breakfast with no apology or items taken off our bill. My friend was ill on the 2nd night after dinner. Spa is not really of a high standard & lots of services not available (coming soon) Beds very uncomfortable, & neither of us slept very well due to this. Shower/water pressure almost non existent. Wifi signal poor & kept disconnecting. Only plus points were the room was spacious with a nice view & the staff were friendly. This was very expensive for a very substandard stay,Sadly, we were very disappointed & won't be returning.
November 2023 by Kas White
Needs a good update.
October 2023 by mark halling
This is not what I?d expect of a ?country house hotel? despite them claiming its ?everything you would expect and a little bit more?.The walkway to the hotel and the outside area are generally very pleasant. Then it starts to go down hill. We were greeted by multiple tacky ?we buy gold, cash paid today? banners - classy! There was only one person checking people in and dealing with gym memberships while two others sat at computers showing no interest in waiting guests, make the process both slow and frustrating.We?d booked what is apparently one of their nicest rooms, the executive room. In reality it was little more than a travel lodge style room. It had an old, small tv, a tatty sofa, a light / fan that looked like something from the 70s, no artwork and nothing to give it any character at all. The website makes it sound like there will either be a king size bed or 3 x single beds, in reality there was 1 double bed. The one positive was the bathroom. We were offered an alternative executive room, it was no better.We had higher hopes for the spa. We picked up towels and locker keys at reception. At that point the person on reception saw that my wife was using a wheelchair. My wife doesn?t walk too well but communicates perfectly well so it was somewhat offensive when the person on reception looked at me and asked, ?do you want a locker key for her too?? Rather than asking ?her? if she wanted a locker key.We got to the pool area to discover that the door to the pool was locked and the only options were to go through the mens or womens changing rooms. I went back to reception to ask if the door could be unlocked, only to be told that I was meant to go through the men?s changing rooms. I asked if I should push my wife through the men?s changing rooms and he said, ?no, she needs to use the women?s changing rooms??. Slightly exasperated I asked if I should push her through the women?s changing rooms? In the end someone else came back round to the spa area with me and found another member of staff. We explained that we needed the door unlocking to get to the pool to which they said, ?I?m not allowed to unlock that door?. ?So how do you want us to get to the pool?? I asked, admittedly slightly sarcastically by this point? In the end they did finally unlock the door.Once in the pool it has the potential to be a really nice place but it was let down by things like the large line of dirt along the pool steps, missing covers on the pool inlets and a general sense that there hasn?t been much focus on upkeep.Back to the room, we discovered that the walls are paper thin. We didn?t particularly want to hear the bath next door being filled and we certainly didn?t want to hear the people next door using the toilet? but we did! Not pleasant.Finally, when we came to check out this morning there was nobody on reception. We waited quite a while before finally giving up and going to find someone in the restaurant to help us.On a positive note the restaurant team were really friendly and helpful and the breakfast was very nice.So really not so much ?country house hotel and a little bit more? but oversold, dated, underwhelming and seriously lacking in disability awareness.I shared this review with the hotel before posting given it?s not positive. Unsurprisingly I haven?t heard back. I wonder what that says about their interest in disability awareness?
September 2023 by Neil
Great hotel in a lovely setting. Staff and management care about this place. Excellent pool, sauna, steam
