October 2023 by Graham Bayley
So much to browse, it has a very comprehensive stock, clothing, household, DIY, gardening. All good of quality. Also includes a good restaurant.
October 2023 by M Heyworth
I returned an item by post (£6) addressed to the store with order details inside - rather than use a reply label. Customer services were unhelpful, said it had not been received at the warehouse so I could get a refund for return unless I had proof of postage. Unfortunately, first time in my life I?ve ever misplaced proof and first time item has allegedly not reached its destination!I won?t repeat that mistake, now will I ever buy from Harts again.
October 2023 by Andrew Davey
Amazing place. Just like the good old days when shops had everything you wanted
October 2023 by Paul Miller
A great retail outlet selling both through its physical location. Oftenbhave the best prices on cookware backed by a reliable delivery service. Highly recommended.
October 2023 by Lisa Reardon
Disabled lift and loo available! My husband is a w/chair user so a more enjoyable trip for us all. Lovely cafe though avoid the fish finger bap, grey fish meat and didn't taste good. Everyone else's food was good though.
October 2023 by steve gibbs
Great place to visit. They have everything you could possibly need. The cafe was good too. Coffee and a quick snack went down well.
September 2023 by Martin Ellis Britten-Jones
Order two items, Stellar steamer and Stellar knives. Excellent price, prompt delivery. Would use again.
September 2023 by Russell B
Interesting and varied store, with a selection of items at very good prices. Nice cafe in store too.
September 2023 by Rebecca C
As a returning customer, I ordered items online and one arrived damaged. They kindly shipped a replacement next day delivery in time for me to give the gift. Excellent customer service and would happily shop online again.
September 2023 by Chelsee
I phoned said my delivery has just arrived in a defefective shape. I asked if I could come into store and exchange it. The person said yes when I came in I waited near the till there was a weird silent atmosphere like no one wanted to serve me because it was obvious I wasn't there to buy. I explained I had telephoned and was informed I can do an exchange using my receipt but I could tell that there was instantly a problem. I was left to one side while the ladies conversed before fetching the supervisor/lady manager from upstairs. They formed a cluster to talk giving me sly glances. I waited while the shrews planed what to say to me but it was obvious I wasn't getting an exchange. It's clearly not an action they take lightly. I wouldn't like to try to get a refund from here once you give them money they are keeping it. They made us feel uncomfortable. She said no one here would say we can have a replacement then she asked when did I phone? What day did I phone? What time? Who did I speak to? before walking away to discuss it farther away from us. before saying that there is nothing they can do.On another visit we went to the Cafe and made a purchase in store still feeling this frosty atmosphere witnessing mischievous stares like the nuisance customer that tried to get an exchange for that iffy item.The lady manager/supervisors abnormal and perplexing behaviour on both occasions we departed the store was memorable for her unusual habit of whistling Pop! goes the weasel and timing the Pop! with the closing of the door behind us. That's the way the money goes Pop! goes the weasel Pop! A weasel is a sneaky and sly person.
September 2023 by peter godleman
Bought a kettle online which tarnished badly. Customer service refused to honour the warranty and said it was my fault that kettle had degraded.Expensive kettle now absolutely useless as it gets spots all over if you use it. Extremely poor customer service.
September 2023 by T C
Large store, dog friendly and staff very friendly. Breakfast was a bit limited basically, portions too small for cost on average. Shame nowhere to walk to locally, no large foodstores. Ok, if you only want garden / household items.
August 2023 by Catherine Marriott
Friendly shop with a whole variety of things. It's not super cheap, but quality items, no trash. When there is a sale, it is genuine, which is nice. Most importantly, the staff are really well mannered and attentive.
August 2023 by rachel kellar
Been travelling the 60 miles to visit this store for many years. First time visiting the coffee loft today. Welcoming and very friendly staff.As always customer service is excellent throughout the store .
August 2023 by rosie Latham
Lovely store, we went to the cafe and the staff went above and beyond to accommodate us. A group of friends went with our children, ranging 18 months -3 years and the food was lovely and staff were great
