November 2023 by Julie Whitney
Lovely store, well stocked , extremely helpful and friendly staff. I was given good advice by a young person on the butcher's counter , friendly and smiling too, nothing too much bother for her.
October 2023 by Tia Harvey
Poor experience with Waitrose Sherborne customer service - we showed up to collect our click and collect groceries order and realised fairly quickly that their had been either technical or employee error as our order hadn?t been processed, absolutely fine, have no issue waiting for it to be prepared, I know we are only human and these things happen! - I also want to add that the lady who handed us our groceries in the end was lovely, apologetic and even gave us some flowers as a gesture of apology; dealt with perfectly. However, the events that transpired prior to this were far from, I?m not about to name and shame but I?d like for someone in Sherborne Waitrose management to know who I?m talking about as her behaviour was very disappointing and upsetting towards my husband and I. When we went inside to enquire about our missing order, we were ?greeted? by an older women with short dark grey hair in a pixie cut (visual description given in the hopes someone else working there will have words). Initially we seemed like an issue to her, no politeness in greeting us, very patronising, when I told her (very politely may I add) that we had arrived to pick up an order, met with an abrupt ?what order.?, I say a click and collect, a rude response again ?yes. but what. groceries? John Lewis?? (I don?t do click and collect often so I didn?t realise I had to specify) so I respond, maintaining politeness in spite of her tone ?it?s a groceries order? she then, in the most patronising way achievable ?groceries? You mean food?? As if to say I had no idea what the word groceries might mean, perhaps it?s because I?m young, but this rude repetition of ?groceries? You mean food?? Went on a couple of times before I politely asked her why she was speaking to me in that way. She then pauses, taps on her computer for a moment, speaks into her ear piece and says nothing else, not an apology or an explanation of where our groceries were, just a ?you can collect them outside? after she?d finished on her computer! Thank goodness the lady who gave us our food had some common decency, I have never felt so belittled in my life, I though Waitrose had pride in their customer service? Perhaps something to monitor.
June 2023 by Jamie Buckley
I've been going to this store since it opened, and the staff have always been great, but recently, over the last few months, I've noticed the new security guard always following me around the shop while in my work clothes (I work down the road) while picking up essentials for said shop or drinks to help with my diabetes. Now whenever I go in, I make a point of looking at him as he follows me around. I've decided to write a review after seeing that someone else complained about this exact thing happening over two months ago and seeing that obviously nothing has changed. I get he is doing a job, but after a few months of him working and seeing me come in once or twice a week (used to be more before this started happening), I would have thought he wouldn't feel the need to stalk me around the shop. I have been made to feel singled out and discriminated against, and it's not what I would have expected from Waitrose.
June 2023 by MISS MA
Lovely foodLovely and coolNice variety of foodsVegetables are freshOnly a bit on pricey side. Couldnt do a big shop there to expensive. However er waitress own is cheaper that's a bonus
June 2023 by Austin
Good range of veggie and vegan options. Automated checkout availableVery busy and best visited early or late
June 2023 by Clive Miller
Good quality and helpful staff but very expensive and rarely have good offers
June 2023 by Martin Harper
Nice small Waitrose, a good selection of produce and products.
April 2023 by JJ Morrison
Great food, staff are helpful, not the cheapest supermarket.
April 2023 by Sam Murley
Although the store and products are great, it fails to compare to the fact you will be followed round the store by security every single time you walk in if you look a certain way, its not even done a subtle way and makes you feel uncomfortable every single time.. This needs to be change cos it just doesn't make me feel like I want to come spend my money in your store if I'm just going to be alienated and stereotyped everytime I come into the store
April 2023 by Alan
Excellent store for its size. Friendly Partners and a good selection of products makes this a win-win store for me!
April 2023 by Sara Galton
Fantastic not enough stores anymore I drove from bere regis to get there
February 2023 by Greg Burgess
During Covid, these partners were in everyday, exposed to the disease, whilst most of the population stayed at home. They put together a delivery system, looking out for the vulnerable, using pen and paper, listening on the phone from some desperate callers, and being reassured, and delivering to them. And it is time we thanked them, instead of moaning what is in stock. So well done Waitrose Partners.. you are a credit to Sherborne, and the UK
February 2023 by Taborah Summers Cooper
Excellent service reasonable prices all round positive experience
January 2023 by Julia Wright
What has happeneed to this store?. Used to come a long way to visit regularly but stopped even before Covid. Visited today with the intention of doing a very large shop. Left wihout buying anything at all due to poor service, lack of staff, indifferent and unhelpful attitude. As another poster has said - sort yourselves out
January 2023 by Stewart Clark
Worst Waitrose ever.Parking very tightAlthough they did seem to be having some technical issue with the fridges selection was very limited in the refrigerated and frozen sections.Worst selection of beers I have ever seen
