March 2024 by chris Bown
This surgery is by far the worst in the area. Appointments are rare as hens teeth and getting what you need ie sicknotes required for work are a nuisance obviously. Obviously can't cope with the amount of patients in the area and when the new houses get,built I dread to think whats going to happen!
March 2024 by Rachael Locke-White
Very difficult to get an appointment as someone who works for a living and trying to get a prescription sorted for a family member has been an absolute drama. Vital medication runs out tomorrow and told they will do their best to sort the prescription despite having the request for repeat well in advance. More often than not we have this issue with prescriptions and to say it causes anxiety is an understatement. 'Do our best to get it sorted' really isnt good enough when someones life is literally dependent on their medication.
February 2024 by Keith Webb
Very good
January 2024 by Dawn Skirving
Impossible to get an appointment, routine appointments are not available for at least a month and unable to get across to them that I am not well enough to wait until then. It's a pathetic service to say the least.
January 2024 by Stephen Annetts
Admin staff overstep the line with there personal comments on your personal records not to be trusted
January 2024 by Ann Newman
Very polite and helpful staff. Clean, light and airy building. Appointments arranged so that there are not too many people in the waiting room at any one time. Getting an appointment is a bit of a rigmarole, but that's most likely a staffing issue. Not bad. Access to appointments could be improved by having more staff.
December 2023 by Google user
Very polite and helpful staff. Clean, light and airy building. Appointments arranged so that there are not too many people in the waiting room at any one time. Getting an appointment is a bit of a rigmarole, but that's most likely a staffing issue. Not bad. Access to appointments could be improved by having more staff.
October 2023 by Barry Pearce
Have been going to Royal Manor for quite some time now and been quite pleased with the service however went for a blood test the other day which was fine a few days later had a phone call from them which i missed because I don't get a signal at work managed to get my return call answered after two days of trying to get through only to be told there was no record of a phone call on my record from them which makes me concerned my argument is every phone call to a patient from the surgery should be on record
October 2023 by Colin Roberts
Receptionists are total idiots , self appointed Gestapo officers
August 2023 by Otis Tapping
Been with this doctors for 7 months now and have never dealt with such a bad surgery. Some staff are police but numerous times I've dealt with very rude people. I've also had to follow up multiple set appointments which haven't been met, and then have to wait even more weeks. Doctors also make u feel rushed, I get the industry is running short and hectic but I've been made to feel my health doesn't really matter. Just spoke to a lady who told me I'd have to call back in a few hours and then before I could even say another word she hung up on me. They'd also blocked my number is the past when I was trying to follow up an appointment.
August 2023 by Michael Stevens
Been with this Surgery for years and it used to be one of the best, but now they have lost the plot, the lack of communication is terrible, the management need sorting out, to get to see a Doctor almost impossible, the whole system needs a severe shake up, and that is why they have been bottom of the list of Dorset GPs for three years, no sign of any improvement at all and we the Portlanders are stuck with them, I wish I could say something positive about the Surgery but there is nothing, Diddly Squat, such a shame.
June 2023 by Max Lyte
Prescription query answered
February 2023 by S J
As a new patient to this surgery. My experience has been very positive. My interactions with thesurgery have been dealt with professionally and promptly. I have found the medical staff responsive and proactive with my care. Thank you
February 2023 by Douglas Pigg
I had a very difficult decision to make. I am a strong supporter of NHS but the waiting time for a 'straight forward' NHS Hospital test was 12 weeks. To go private cost £100, I am 74 and can afford £100. It was a rubicon for me! Thank you Royal Manor, you can refer me to the private test of my choice! I can remain within the NHS envelope of care. It took me 2 weeks to pluck up the moral courage to ring. Thank you for making it easy for me.
January 2023 by paula dennis
Saw my mom same day very helpful and professional. Thank you x
