March 2024 by Kim O'connor
Went in wanting to buy a ring, staff just wasn't bothered and half way serving us just walked away very very rude
January 2024 by Lisa Skels
Went in 17/01/2024, my daughter had bought me a ring for my birthday that I had already, we looked for an exchange but they had nothing in my size, asked for a refund to be told they don't do refunds, really quite rude for an alledged assistant manager.She was coughing and spluttering without covering her mouth, when she was slagging my daughter off saying she should read the signs, she burst into laughter when my daughter said she was dyslexic, which then triggered her cough off.Won't be going back in that branch again and when I've used my voucher I won't be using WJ again due to the treatment from the staff.
December 2023 by Raven Darkmoon
I went into the Poole Warren James shop today with my daughter, who had a problem with the ring her boyfriend bought her recently from there.She no longer had the receipt, but when we explained the problem the ladies were really helpful and friendly, and gave her a replacement with no problem.I highly recommend this shop - fantastic staff, and beautiful, reasonably priced jewellery.
October 2023 by Christine Brady
Very reasonably priced jewelry. Some is very pretty and elegant. If you need z refund on an item and have no receipt you will get the cheapest price it ever sold at. The opposite of Mark's and Spencer. The staff are very pleasant. I do recommend this shop.
July 2023 by Deena Tiller
Very helpful and polite staff
July 2023 by glenn white
Good service great prices
March 2022 by Maz Upson
The worse customer service I have ever experienced! Awful replies - and when they do, emails are very unhelpful full of spelling mistakes and poor grammar.Refuse to refund for unopened gifts purchased less than 48 hours before! Apparently, for customers who come in-store rather than ordering online - refunds are not an option... doesn't make sense. I got told in store if i contact customer services they will issue me a refund... We accidentally ordered two, so would like a refund for the one we don't want. Money is still in their company so I can't work out why refunding is not an option.
August 2021 by Michael Dowland
Very friendly staff and helpful. Would shop there again.
April 2021 by Christina Peeke
Very good and helpful
