March 2024 by Ashley Cannon
Terrible experience booking with Travel Planners! Avoid!!!
March 2024 by Ricky
In summer 2019, as a family of 22, we booked a once in a lifetime US Disney Land holiday for 2020, to the value of £32k.This was cancelled through Covid, after the £32k was fully paid.Travel Planners refused to refund any of the money and held it for when the restrictions were lifted. Once certain restrictions had lifted the costs had gone up a further £10k, but with certain excursions unavailable as a group we decide to cancel. Again Travel Planners refused our money back and luckily the people who paid by credit card were refunded direct, however as our family of 5 who paid by debit card, we had no joy.Travel Planners said they wouldn't refund us and a voucher was in place until July 2023 and we would have to take them to court if we wanted a monetary refund.The original court hearing September 2022 was adjourned due to incorrect paperwork and evidence by Travel Planners, we then had to endure 5 further cancelled Court Dates, all through Travel Planner issues and eventually our case was completed middle of this month, March 2024.The judge refused our monetary claim but advised we hadn't lost anything as the voucher is still in place.After repeated emails to Travel Planners we have now been advised that the Credit Voucher has expired and despite talking to Customer Services pleading our case Travel Planners have not only left us out of Pocket, they have even failed to the honour the Judges legal ruling.Travel Planners have no empathy, no morals, behave unscruptiosly and should be avoided at every opportunity.
March 2024 by Jacquie Griffiths
Very helpful but bit more expensive
September 2023 by Joe O?Brien
Don't use
July 2023 by Bel Smith
Do not use this company bunch of cowboys they tell lies and when you need their help they do not want to know . All they quote is terms and conditions nothing else they avoid your questions.Only giving 1 star as you cannot select none.We had to cancel due to family reasons tried to amend booking but to no avail as all they want was so much extra money. After this we asked about getting some of the deposit back but told no as per conditions. This we understood however when we booked we were flying BA with a £300 deposit we asked to fly Virgin it took weeks to finalise we had to chase and when we finally paid the deposit it went up to £900 we queried with the agent why the change and was told due to Virgin flights. We took this as less to pay at balance.When we tried to cancel suddenly the story change to the deposit being split between flights, Disney hotel and cruise none of this was mentioned at time of booking! It also took them 2 months to send the written confirmation.Our issue is the agent lied but the operations manager failed to acknowledge this so we wrote to the CEO waste of space could not even be bothered to reply rude!We cancelled and lost our money 2 reasons our family issue and we would never give this company any further money. They have a one response from the same person.We holiday many times a year and I have never come across such a company lesson learnt never pay a high deposit.NEVER use them should have read the other bad reviews if you need to cancel
April 2023 by Panda Designs
Disney Magic! Just returned from an excellent Orlando holiday booked with TravelplannersThe lady knew loads about Disney and provided loads of recommendations, so glad I listened and stayed onsite. Well worth the extra money!Cannot wait to book my next holiday back to Disney.Based on my experience I would recommend and use Travelplanners again for my next holiday, everything was perfect.
November 2022 by Shan Sheehy
Worst company I've ever booked a holiday with and I haven't even been on it yet. So quick to take your money and give you all the reassurances in the world about being protected, then afterwards end up moving your holiday around 10 times and we've lost out on over £600 and don't have the package we originally booked for our honeymoon. I should have listened to the reviews.
November 2022 by Mark Costes
Avoid this company!!!! Unprofessional and not helpful at all. We looked to book a family holiday to Florida in December 2022. Having received competitive quotes from various companies we decided to go with this company which was the biggest mistake. The person we have been dealing with is Adam Lewis. Having paid a deposit of £300, we then received a detailed confirmation 10 days later. The first mistake was that the accommodation quoted was not what the original price had been based on. When we questioned this with Adam we were told the accommodation was not available at the time of paying the deposit but not to worry as it would be next year. More concerning was that a paragraph had been added stating the for every night we were staying which was 14 nights there would be an additional charge of $50 per night to be paid direct to the complex management that run the location increasing the overall cost by $700. Adam initially stated this was not the case as his copy of the quotation on their system did not show this. He then went on to say that in fact he had stayed at the location previously and there was a cost but it was only be in the region of $20 - $25 per night so not to worry as it was not as much!. We pointed out that we should have been informed this at the time of being given the original price as we had been comparing prices from various companies. In all the time we have been dealing with Adam, we have had to chase him to return our telephone calls and chase him up for confirmation emails of what he had stated on the phone. We raised our concerns that we should have been informed originally of any additional costs, and that we were considering cancelling and requested a return of our deposit as we felt we had been miss sold the holiday. At this point we were sent another copy of the quotation but an additional paragraph had been added stating if there was any cancellation that we would be liable to pay the full deposit of £200 per person (£800) should we decide to cancel. Having contacted Adam again in October to discuss this, we had no response so emailed him twice again in October. Having not heard anything for nearly a month, I have contacted him again this week, and was told he had not received any emails. Copies were sent straight away and he promised to call be straight back to discuss. 2 days later, still no response despite me calling him and leaving messages. Totally unprofessional, don?t respond to calls or emails. Never ever use them! We have now had to refer this to ABTA.
November 2022 by Claire Williams
Cowboy company. Don?t answer phone unless they are booking your holiday and getting money off you. Make sure you can definitely go as they don?t give you your money back. They have kept £1600 of ours and refuse to even change the date of the holiday. I have a genuine reason for cancelling but they have their hands on the money and are well and truly keeping at and we just have to walk away. Appalling service will never book with them again and certainly wouldn?t recommend. Only have 1 star because I had to. They should be ashamed.
November 2022 by Alison Quinsee
Booked for September 2020, paid deposit then along came covidNot allowed refund only credit note as was only deposit.Government ruled you were allowed to cash in credit note travel planners refusingCan't talk to anyone have to fill in form on website, nobody gets back to youYou can't phone and ask for quote as you have credit note, full in form is all they sayThink they are hoping we will give up as credit note expires soonWhy should we lose out.This will not be going away
November 2022 by Katie Gilbert
It has had its ups and downs but we understand covid was to blame and travel planners were very helpful in moving our holiday dates during the last 2 years. Finally got to our multi holiday, orlanda and Mexico. All went really well. Flights, hotels as organised and nice hotels too. Thank you Zac and team.
November 2022 by Dan
We've booked to go to Mexico with travelplanners and I have to say it was one of the best holidays we've had, and one of the best experiences I've had with any travel company.After 18 months of uncertainty due to travel restrictions, and with a number of re-bookings along the way, travelplanners were fantastic at keeping track of our booking and assist us in any way they could. Their sales advisors were extremely helpful and friendly, offering some very sound advice on destinations and resorts to make sure we got the most out of our holiday.Special mention to Zac, who's fantastic customer service kept us re-assured throughout, and he got us a great price at one of the regions best resorts.Great experience all round, and I won't look any further than travelplanners when looking to travel next time.
November 2022 by Robert Marchant
The worst customer service I have ever experienced.We used this company on the personal recommendation of a close friend as someone who could piece together a bespoke package for a special occasion.They booked us into a hotel with no operating bar or restaurant, and had not had one for some time.Very poor research to book us into such a place in the first instance.Their reaction thereafter has been despicable.Every excuse you can think of, including 'force majeur' for booking us into a place where the owners were clearly not interested and couldn't be bothered to re start their business properly after the Covid restrictions, yet still wanted to charge as if nothing had happened!Took well over 3 months for them to accept any responsibility, despite being told what was happening from the day after we checked in.Constant ducking, diving and wilful misunderstanding of a very simple situation.Don't use these if you want to sleep peacefully knowing that your travel agent has done all they can to make your holiday a dream rather than a nightmare.
November 2022 by Stephanie bateson
WORST COMPANY I HAVE EVER DEALT WITH! AVOID LIKE THE PLAGUE!!! I have had the worst experience with this company, Adam Lewis seemed great at the start until he got my money, after this he did not reply to my emails until I said I would be cancelling the holiday. I had no email confirmation or itinerary until 5 days later. Once this came through he had made numerous errors and flights that I was not even told about. I wrote to the customer service department as I was told to do, to only wait over a month for no response and the ticket to be closed. I rang travel planners again hoping to speak to an actual human being to unfortunately reach Adam once again! He was very argumentative and rude. Due to this company?s appalling excuse of customer service I will be passing details onto my solicitor and contacting the financial ombudsman as I have not even had confirmation that the holiday was even cancelled and my deposit held from me which I received no paperwork to state it was non-refundable.
November 2021 by Gemma Tame
Having booked with Travelplanners for about 7 years I can't say how happy I am with the service. Zac is amazing and honoured the same price for my trip even though I was rescheduling a 4th time. As someone who has booked with them pre covid, I would suggest reading older reviews to get a better idea of the service. Thank you so much Zac.
