November 2023 by Angela Phillips
We would just like to express our gratitude to Stephanie and the team for the absolute outstanding customer service and support, from start to finish Stephanie acknowledged our needs and recognised a difficult situation that we are currently going through and showed nothing but understanding and took all the pressure of sorting our order. Service like this is rare nowadays and has restored our faith in human kindness. Many thanks Stephanie we will be sure to show you pictures of the finished bathroom!
August 2022 by Roy Knott
Visited the store and received excellent advice from Hannah. She was knowledgeable and very helpful. A credit to the company.
August 2022 by Helen Redman
Very friendly and helpful staff and great price for quality tiles
March 2022 by Mary DD
Yet again fantastic service from the excellent staff at this store. Troy gave us very good advice on choosing the tiles we needed and the price was absolutely amazing. Our bathroom looks great now. Many thanks.
August 2021 by Michal Michalski
Poole Topps Tiles is absolutely the best from the chain (or at least the stores we know). We normally use London showrooms but now have a job in Sandbanks. Stuff is very helpful, they give very good advice on their products, they help loading your car and will not encourage you to buy most expensive products like some of the London stores do. It is easy to return unused goods. If there was more stars guys you would get it form us.
June 2021 by john wain
The staff were very helpful. They will load your car up to save you the hassle. We took back a whole box of tiles and they refunded the money straight away. All in all, very good
June 2021 by Debbie Marsh
Excellent.
January 2021 by Stephen stratton
Amazing customer service, everyone in store was very helpful.
December 2020 by David Samuel
Went in to collect an order, which turned out to be incorrect. The manager Brendan, went over and above what you would expect to make things right. Unfortunately, a mistake happened, but, as mentioned Brendan REALLY DELIVERED! I believe that true customer service is what you receive when things go wrong. Therefore, my experience today was one that restores faith in peoples decency, kindness and professionalism. Thank you Brendan and Stephie.
December 2020 by gavin wyatt
Great service thanks Troy ?
September 2019 by Trudy Dunstan
Havent visited
February 2019 by Denis Parker
Lots of choice of tiles. Well displayed. Staff helpful and explained about their web site which allows you to build a room and try out the tiles. They encourage you to cheaply buy some sample tiles which can be returned for a refund. Tiles for most places kitchen bathroom, floor and wall. Tagging from enormous files to small mosaic tile tiles. What more do you want. Maybe someone to make a decision!
December 2018 by JOHN
VERY HELPFUL AND EVERY THING YOU NEED FOR THAT TILING JOB.
January 2018 by Nick Jones
A very pleasant experience. Sat down with one member of staff and worked through the visualiser to come up with a very nice scheme for my bathroom. Never any problem, no matter how many times I'd change something to get to what I wanted. Bought a shedload of stuff and it looks great. Very good staff, very helpful and knowledgeable.
August 2017 by Matthew Bishton
Lovely service, genuine staff, we were treated very well even though we didn't purchase items for a big job :-)
