September 2024 by Emma Billingham
If you want to be ignored for 20 minutes with no eye contact or a simple acknowledgement then this is the place for you. Then to be told they weren't doing any shaved ice after waiting so long was the ice ing.... On the cake.
June 2024 by Alexander Jordan (Mr Creeper)
Nice store. Very close to the train station, large enough to have indoor and outdoor seating. Milkshakes lovely as always
May 2024 by Rowan Convel
I haven't been there in a while, but since I have things seem to have gotten kinda bad. Immediately I noticed a fly but told myself that sometimes that happened but the staff member working completely ignored it and was pretty cold to me as well, then as I was sitting and waiting I noticed there was more than one coming from the tile ceiling and after that I didn't quite trust the hygiene so couldn't drink the milkshake I ordered. The flies were in the back corner the other side to the staff door where all the blenders are
April 2024 by Neil Stewart
Gotta love me a shake away as a treat. The staff are always friendly and polite, of course the shakes are to die for...yummy!
March 2024 by Amira Mukahanana
Hello our experience was terrible. The lady serving us took a long time to make it (30 MINUTES not happy) and the wait was unworth it as the drink had no flavour whatsoever and tasted just like ice. This person also gave us a regular when we paid for a large. There were also other customers and I don't see why they couldn't blend at the same time as she used the same blender for each drink but there were about 2 others she could've used while the otherswhile being done. Never recommend it.
February 2024 by Katy G
Saturday afternoon, store was very busy, lots of customers waiting for their shakes. Four staff working. We stood at the counter waiting to be served for 10 minutes without even one acknowledgement, not one smile or any interaction. Basic customer service guys - it?s not rocket science!Quick lesson - acknowledge the customer, smile and let them know that they?ll be served shortly.After 10 mins we turned around and walked out. Useless!
November 2023 by amy smith
the manager here is absolutely vile! Completely disrespectful and rude to customers and staff as we overheard her speaking to a member off staff, was being very belittling.And the way she spoke to us was very disrespectful she just did not seem interested in what we had to say one bit and acted as if serving and speaking to us was a chore.
August 2023 by the Queen
Love shakeaway and always have. I've never had a problem with customer service or quality. Sometimes it's a little hard to hear them call out the order when it's busy but it's a great place.
July 2023 by susan sands
Delicious milkshakes
July 2023 by Roy mackay (Royfranc)
Loved it, just a little expensive when you have the family with you
April 2023 by Katie Rogers
right so bassicly we paid £8.00 for a large named shake and got £0.71 pence back! When we asked for our chang they refused to give it us and rolled their eyes at me.
April 2023 by James Harvey
Service is so slow. Staff spent all their time out the back of the shop.
April 2023 by Ben Leighfield
Amazing, I've fallen in love with Banana and Honey. Absolutely perfect. I never go and have the same thing, it's different every time
March 2023 by Max Castle
Walked into the shop, I thought nice aesthetic. We took 2 mins to think about what we should order, and when we were ready, they complete blanked us and didn?t even acknowledge we were waiting to order. They decided to keep making milkshakes. One of the workers even stopped and just stared blankly for a moment. That time she took could?ve been used to take orders for customers! We stood there for 20 minutes and decided to leave. The queue was out the door, and the people at the back of the queue wondered why we left empty handed. We said ?We?re leaving as the queue is out the door and we?ve been at the front of the line for 20 minutes and we weren?t even acknowledged?. I decided to go to Costa which was next door, which was the better decision as it only took a quarter of the time that Shakeaway spent not even acknowledging us. What a waste of a parking ticket. I?m hoping the next time I come I am cared about by your staff.
March 2023 by Richard T
I raised a concern because I felt that the quality and cost of a recent order was not up to standard compared to previous visits and to other vendors, all I asked for was a good will gesture voucher or refund.Customer services responded to say no and to accuse me of ripping them off!!Not even a sorry from them.My advice , don't complain if you aren't happy, just go elsewhere
