July 2023 by Google user
Dog friendly, has next to everything available in store as online which saves hassle of seeing what the product is like. Staff are also helpful with answering questions. Their raw section has grown considerably which is helpful, saves bending down to get to products. Pets At Home also team up with the brand that supply plaqueoff for a better price than most at times, even amazon.
March 2023 by Dan S
Can?t say I?ll be going here again, the store alone was really untidy and loads of empty shelves, the quality of the products look like they wouldn?t last.The staff were very unhelpful and close to being rude, it was as if they didn?t want to help or even be there. The girl who served me didn?t even look up from the till, no customer interaction.
February 2023 by sarah cross
Went to buy flea treatment and got told by an abrupt person working that the person I needed would be 10 mins. I waited. No one came. Then waited again ages to buy some dog food. It's a joke. A massive shop with no staff helping at all. I've ordered one instead.
February 2023 by caroline mogford
I love pets at home. Friendly staff and good range of products
January 2023 by Andy Storey
Good pet store, which is never normally busy in the evenings. Stock can sometimes be inconsistent, but staff are happy to order in what you want online for delivery to store.
January 2023 by Jackie Woodrow
Go here quite a lot vets very good with my puppies Freddie and Nora always feel the service I get is very good always buy something on my way out
December 2022 by Victoria Hough
Pets At Home Fleetsbridge. Such lovely staff (lady with purple hair, the lady who served us last night and the two young men) Friendly and so lovely, they all take an interest and when returning the litter boxes, (our kittens were scared of them) a lovely chap took the time to explain why they may be frightened of them. All the staff are so helpful and take a genuine interest in what you need / ask. Great helpful service :)
December 2022 by Christine ,
The personal very impolite, they don?t offer to help, I?ve struggled alone with a rabbit cage and two men?s were just chatting. I also wanted to buy an animal and the staff was trying to sell me the most expensive or the biggest cages ?because they need that or that?. I just left the store.. but it?s sad to see this atmosphere.
November 2022 by S R
There are no much options and no much collections. I have no idea why they keep it open without having more pets, fishes, accessories. Some regular customers near by and new customers might visit, but a second visit will be rare. It would be better if you have a person, who really looks into variety of all mentioned. Might be it is because you only keep the stuff that sells good, but won't help long time with a big space like yours. Also, customer experience is not good as the employees there, are also not good with what they have. Some are hesitant and ignore, just act as if they did not see us calling them. After covid, customer services are bad worldwide and its an excuse folloerd by businesses irrespective of how well they do or how bad they are in terms of profit!
October 2022 by Andrew
Friendly staff and resonant well stocked - although we couldn't dry food containers or 200 pack size of poop bags. Both of those things we went in for.
June 2022 by Michelle Cook
Absolutely amazing staff couldn't do enough to help with Our rescue dog that we got today, 15th march update 22nd May took her to the groom room amazing spent time to understand what I wanted and had the most lovely groomer don't know her name young and 2 long platts in her hair op I'd 713665 and the young lad on till was just as nice oper id 1902419 to be honest all the staff are brilliant in there not one complaint from me
June 2022 by Fala meus Xovens
Very good store and team.They are very attention with pets.
June 2022 by Robert Rothman
went to buy some pet food the other day. lad on the till, think his name was oran, was really helpful and nice. recommend the store! all staff were helpful and fantastic
June 2022 by Cristian Venfold
Went in there to get 3 fish , they refused to sell me beacause apparently im not allowed to have 5 fish in a 100 l tank, as i already have 2 , they the staff this is just stupid, i left verry upset, after i spent over 200 pounds to set up the tank, and i cant buy fish for it, my daughter was heart broke and when i left the shop i heard them laughing, along with the manager! Dreadfull
May 2022 by Rowe S.
Staff, Ash and Kerry, were both really helpful. Took their time helping us decide which puppy food (Kerry), worming tablets and flea drops (Ash) are best suited for our puppy. They both showed care and very knowledgeable of their products. We highly recommend Pets at Home in Poole! Thanks guys and keep up the good work!
