August 2025 by Cat McCrystal
Huge shout out to Lee and Karen who could not of been more accommodating and kind to our 4 year old popping money in her account- proper old school service. We were so impressed. Thank you sincerely- she came away feeling her piggy bank pennies were safe, you were personal, professional and definitely went above and beyond
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April 2025 by Martin Boswell-Jarvis
Very helpful Karen Bryant.Two recent visits with a procedure we have had.She made us reassured and very much new her job.Fully recommend this Halifax branch .Thanks to Karen.
March 2025 by Deborah Dymond
Great service by great staff
December 2024 by Glyn Fitzakerley
Always polite, attentive and friendly staff.
April 2024 by Zach
The app says go into the branch
The branch says use the app
The person on the phone says "have you booked an appointment"
Endless loop here it seems.
Halifax slogan "its a people thing". I don't even know what that means. I guess it means you will talk to alot of people without getting anything accomplished. Their moto should be "go to nationwide" that's what I did, and it worked.
April 2024 by Zachary Davis
My wife and I had some time to go into the branch for a joint account. After waiting 25 min (which is fine) we were told we needed to book an appointment, which needlessly took another 15 min.
So I went to nationwide and they sorted us out then and there.
Then went back to Halifax where it took another 5 min to cancel my appointment
That's 45minutes, 15 short of the hour appointment I needed.
This business model is inefficient and I will be transferring all my accounts somewhere else who operates like a bank and not an expensive restaurant. Just crack on with it halifax, you are wasting a ton of my time and yours with this appointment malarkey.
October 2023 by Christian Cohen
Unreasonable and I would not book there again. They want appointments even for the smallest items and then cancel on you without notification. What a waste of time.
September 2022 by Lily Newbold
They did what I wanted them to do which was a basic wire transfer but it was as if it was an inconvenience and the staff member was kind of rude
September 2021 by Eva Daugule
Thank you Rhys!
July 2021 by Josh Wetherall (GiraffeyJosh)
Huge shout out to Pam who helped me and my brother book in a Mortgage meeting. She was very helpful and sorted everything out quick and efficiently
July 2020 by Trudy Dunstan
Very knowledgeable
August 2019 by Bob Hall
Rena made it very easy to add my daughter to my account at the Poole branch as I have a terminal illness and my wife is not capable of managing finances.
July 2019 by Robert ?Berti? Roberts
I love collecting compensation from Halifax over the rude/bad behavior of the staff here.. Keep it up guys I want a holiday to the Bahamas!
May 2019 by A Smith
As someone else has pointed out, the customer service in this branch is dire. Staff shouldn't act like you're bothering them when you ask for a simple request and there shouldn't only be one staff member available in the middle of a busy day.
October 2018 by Robert Roberts
I love collecting compensation from Halifax over the rude/bad behavior of the staff here.. Keep it up guys I want a holiday to the Bahamas!
