August 2025 by David Strange
Great place for furniture
August 2025 by Brendan Garner
Good service throughout
August 2025 by giny zami
Hats off to Kayley , the sales person who attend us today .Very professional ,patience and pleasant to approach.
July 2025 by Mollie Mousley
had a positive in-store experience when purchasing a sofa from DFS Poole, but unfortunately, everything that followed has been nothing short of a nightmare. When the sofa arrived March, it came with two visible stains, a broken storage compartment lever, a cracked footstool, and the wrong care kit (leather instead of fabric). It was clear the delivery team hadn?t checked the items properly before assembly. I reported this to the store immediately, and to their credit, they arranged for a technician to come out that same week. He did an excellent job removing the stains, ordered a replacement lever, and arranged for a new footstool. He also mentioned we might be eligible for a partial refund ? which we appreciated ? but unfortunately, he didn't bring the correct care kit. Weeks passed, and we still hadn?t received the care kit, meaning we avoided using the sofa in fear of damaging it. The technician returned with the new lever and footstool (again, appreciated), but still no care kit. Despite several follow-ups, it wasn?t until a month after delivery that the care kit was finally posted out, only after I escalated the issue again and mentioned a refund. During the next phase of communication, I spoke to two different members of staff at the store, none of whom would put me through to a manager ? which was extremely frustrating. One assistant offered a hamper valued at well over £100 (I was told multiple times) as a goodwill gesture, which I declined (I didn?t feel a hamper made up for the hassle). Eventually, I was able to speak with the manager, who initially offered a £60 refund, which I found wholly inadequate given the issues. I proposed a 10% refund (roughly £200 on a £2,000 sofa) or at the very least, the footstool (which arrived broken) free of charge at that was valued at around £300. After further discussion, the manager increased the offer to £120 refund on our finance, which I reluctantly accepted just to move forward.However, the situation got even worse from there. Despite being told the refund would be processed within 10 working days, nothing appeared on our finance or card. I contacted DFS customer service, who said someone from the store would get back to me ? they never did. I chased again, and was told the refund hadn?t even been processed and it would now take 21 days. At this point, it was already over a month since my conversation with the manager (15 May). Eventually, on 12 July, I was told the refund had finally been processed and should be returned within 7 working days ? over two months after agreeing to it. The manager later emailed me claiming she thought I was chasing a card refund (which I never requested), adding to the confusion. This entire experience has been frustrating, confusing, and incredibly time-consuming. I've received conflicting information from every department I?ve spoken with. The lack of internal communication and accountability has been shocking ? and this is still unresolved as of now. I have all dates, names, and an email trail to support everything in this review. For a company as well-established as DFS, this level of service is simply unacceptable.
June 2025 by Alice Dancey
Very Disappointed with DFS Poole ? Poor Product and Zero Compassion
I had a very upsetting experience with DFS in Poole. I ordered a footstool which arrived badly damaged ? the top half was clearly bent out of shape and there were splits in the fabric. On top of that, the delivery driver scratched my front door during the delivery.
When I contacted DFS to report the damage, I was told I should have raised it with the delivery team at the time. I explained that I was home alone with a small baby and didn?t feel comfortable confronting two men in my house. I was already feeling vulnerable and didn?t want to risk a difficult or awkward situation ? especially while trying to care for my baby.
Despite explaining this, DFS showed absolutely no compassion or understanding. Their response was cold and dismissive. They insisted that because I didn?t report it directly to the drivers, they would not accept the claim or take responsibility for the damage.
This has left me extremely disappointed ? not just with the quality of the item, but with the way I was treated as a customer. I expected a far more supportive and professional approach, especially given the circumstances. Based on this experience, I wouldn?t recommend DFS to anyone.
May 2025 by A D
DFS damaged our doorway and are refusing to accept any responsibility. It is very frustrating since we will now need to pay some one to come repair this damage which will likely cost a fair amount even if the scratch is small. On top of that the foot stool had been dropped at some point and had two tears and damaged hinges. So far neither elements have been resolved, their attitude is, that we can't prove it so it's not their problem. Have spent thousands with DFS in the past - won't use again.
April 2025 by Claire Storey
Great staff
March 2025 by M
Friendly and knowledgeable. Not great at calling back though.
February 2025 by Erwin Weyers
Excellent ?, Great service
January 2025 by Allan Clements
Excellent service from the store. However, there was a cock up with their delivery company so had so sub it out. We had an email saying it had been delivered when it had not been.
January 2025 by Stephen Turner
Poor service, full of lies worst communication service ever take your money and run
December 2024 by thumbelina 264
Excellent service instore from Leyla and the manager Chas and my cuddler chair was delivered on time
November 2024 by Hayden James
Horrendous & ongoing experience I urge anyone to avoid!
This order has been so stressful.
Do the right thing and walk back out of this store? you do not want this aggro
TRUST ME
DFS - do the right thing?..
November 2024 by Kristian Corfield
Failed to deliver when they said they would salesman said they would build it upon arrival but now been told the team delivering it won?t now sleeping on a mattress as deposed of old bed emailed the salesman no reply had a sofa before and service was excellent this particular salesman just couldn?t care now he got the sale
October 2024 by Dave Mccann
Nothing but problems with delivery, extreme lack of communication from the Poole store, and very obnoxious management
