September 2024 by Sean Robinson
Array of food displayed is generally very good, however certain products such as the Lemon Drizzle Cake and Gingerbread Cake had collapsed in the display case. This looks very unappealing and unprofessional. Baristas on service counter very unorganised and couldn't tell the diffetence betweeb Soya Milk and Regular Milk. Huge queue of customers waiting and backing up at the till. Didn't seem to be anyone on service who actually
Knew what they were doing. No sign of management around either. Usually I have no issues here but today was a very poor experience! Waited almost 20 minutes for 2 drinks. ??
September 2024 by Kerry Powell
Visited a few weeks ago and won't be going back! The girl that served me couldn't be bothered, had terrible customer service and served me a frappe with half the ingredients missing. Such a shame because most costas I've been too are pleasant with kind staff.
May 2024 by simon bennet
Unfortunately the staff seem generally pre occupied with their own social life and gossip. The coffee at all costas is not good and very expensive. The food is mass produced and poor quality. Annoyingly Costa seems to have the nhs contracts sewn up so it?s in every hospital offering the same level of mediocre service and coffee
April 2024 by peter verrall
While I understand this is a hospital, and not all the public are here for anything other than minor ailments, it is however next to the cancer unit. Where grieving family members can, if needed a chance to take a beverage, and escape for a short while, before returning downstairs to comfort a seriously sick person.
SO, to find a bunch of giggle happy teens, students or whoever they are behind the counter, joking, laughing, secretly insulting the customers, in a group, rather than attending the sticky tables, dirty floor and waste cups and paper food remnants is not a great image.
Rude, ignorant staff, who slam your drinks down, without a care, while they discuss what they did, will do, or drink is disgusting.
I accept the health of the general public is not their problem or issue. Empathy is though if you have to work in such close proximity to the unwell, or friends in such situations.
Terrible staff, terrible dirty location.
March 2024 by Billy Bean
The store was generally clean and tidy and there was a reasonable amount of seating available for customers to use. The staff were friendly enough but not over engaging and just communicated as little as they could and did not attempt to make conversation. My main reason for only giving three stars is that you don't appear to be able to get a pot of tea at this location which I found very disappointing giving how much you are paying for a tea bag in a paper cup compared to when I visit other Costa locations and get a real pot of tea in a proper cup which is what I was expecting so I guess if you don't care how your drink is served to you this location may well suit you but I could see no reason why they could not have served my beverage in a proper cup and teapot given that there were four staff members in attendance and they were far from busy so if Costa expect me to continue supporting this location they need to up their game by quite some margin.
February 2024 by Bobbie Downer
Food is so so but I suppose it always will be for pre made and re heated food. New hot milkshakes are okay, mine was luke warm but tasted yummy. Nice and clean throughout and the most nicest staff especially for in a hospital, helping residents, patients and visitors as much as physically possible. Great job guys! ?
February 2024 by Elizabeth Hibbert
Food was amazing. I did 4 stars for service as my hot chocolates order was not relayed to the drink barista's and other people drink orders that was ordered after mine, was made before mine was completed.
February 2024 by Jelena Matijevic
3 of us went to spend our coffee voucher. We were greeted by a young girl that struggled to make the vouchers work. Her coworker stepped in and struggled even more. Between 3 of is we had to pay £1.10 and after the forth attempt how to work the change out of £20 ,we still came away short of 70 pence.I won?t be going back for 70pence , we won?t be coming back purely because service was poor and attitude of the second girl was clearly unwelcoming and annoyed.Incompetent?.full stop.
November 2023 by Everton Silva
RIP off omg
October 2023 by Elizabeth Sparrowhawk
The barista that served me was very rude and continued her conversation moaning about her colleagues to other colleagues there. She was rude to me when the scanner wouldn't scan the Costa barcode on my app. I would suggest some customer service training.
August 2023 by Gasman Roger
Friendly service,not for those on a tight budget no cash accepted didn't have change?
June 2023 by Emma Gray
A bit disappointing. I had my first Too Good To Go Bag from here, and the app said to swipe when I was ready to collect. So I went inside and swiped. When collecting the item, the lady asked me to swipe in front of her, and I already did. She muttered under her breath, left to give me a bag while telling "you need to swipe in front of us". The app never states it so didn't do it. She plops the bag on the counter without even looking at me, and leaves.I understand there was a procedure from their end, but since the only info I was given prior was in the app, I followed those.Let's please not be rude to customers, especially in a hospital... I expected better
June 2023 by Marcin V.i.p
Terrible...! No cups . No bubbles tea. Every day I'm going there to get coffee and bubbles tea for my grandmother. But every day I'm disappointed. Is nothing there....far away from minimum standards. Only small coffee. I'm not recommended that place. Ps. And people who worked there, they act like they working there as a punishment.... I'm definitely not coming back there. Thank you.
June 2023 by Lizzie Sparrowhawk
The barista that served me was very rude and continued her conversation moaning about her colleagues to other colleagues there. She was rude to me when the scanner wouldn't scan the Costa barcode on my app. I would suggest some customer service training.
June 2023 by Tina Isaac
Poor customer services a poor quality food. No napkins, sauces to go with sausage barm, so it was very dry. Coronation chicken sandwich was very wet and like warm. The coffee was not even hot. The staff did not seem to care, just wanted your money. Over all a very expensive and bad experience.
