November 2023 by Everton Silva
RIP off omg
August 2023 by Gasman Roger
Friendly service,not for those on a tight budget no cash accepted didn't have change?
June 2023 by Emma Gray
A bit disappointing. I had my first Too Good To Go Bag from here, and the app said to swipe when I was ready to collect. So I went inside and swiped. When collecting the item, the lady asked me to swipe in front of her, and I already did. She muttered under her breath, left to give me a bag while telling "you need to swipe in front of us". The app never states it so didn't do it. She plops the bag on the counter without even looking at me, and leaves.I understand there was a procedure from their end, but since the only info I was given prior was in the app, I followed those.Let's please not be rude to customers, especially in a hospital... I expected better
June 2023 by Marcin V.i.p
Terrible...! No cups . No bubbles tea. Every day I'm going there to get coffee and bubbles tea for my grandmother. But every day I'm disappointed. Is nothing there....far away from minimum standards. Only small coffee. I'm not recommended that place. Ps. And people who worked there, they act like they working there as a punishment.... I'm definitely not coming back there. Thank you.
June 2023 by Lizzie Sparrowhawk
The barista that served me was very rude and continued her conversation moaning about her colleagues to other colleagues there. She was rude to me when the scanner wouldn't scan the Costa barcode on my app. I would suggest some customer service training.
June 2023 by Tina Isaac
Poor customer services a poor quality food. No napkins, sauces to go with sausage barm, so it was very dry. Coronation chicken sandwich was very wet and like warm. The coffee was not even hot. The staff did not seem to care, just wanted your money. Over all a very expensive and bad experience.
May 2023 by abi white
Great selection to choose from and lovely hot coffee. The guy on the till Dean was very polite and helpful he is a credit to your team.
May 2023 by dean morris
Polite staff great little coffee shop in the hospital staff keep it clean even throughout busy periodsWheelchair accessibility: Easy access
April 2023 by Michele Randall
I came to get my husband and myself a hot drink while he's having Radiotherapy, only to be greeted by extremely rude staff! The women serving was drinking while trying to serve, there was no pleasant greeting, just "do you want cream that? Are you paying by card?" No politeness at all; no please or thank you, no service with a smile, nothing! The woman making the drinks was eating a chocolate muffin, and took absolutely ages! I got my sausage bap thrown across the counter at me by another member of staff. The two ladies behind me in the queue were rudely told to move a long and wait for their drinks, no please, no thank you. All the staff looked like they had missed the day when smiles where handed out, and basic custom service was taught! It doesn't take much to be polite, act professionally, and provide a smile. Be kind! They were all just rude! A very unpleasant experience today.
April 2023 by nahaiq34
Awful experience today. All three girls were miserable, inpatient and rude. Girl serving (Cat or Cal?) was the worst, no greeting no smile didn?t even look up. Witnessed an elderly lady forget to take her food to her seat and instead of them taking it over or even calling to her, they just laughed and rolled their eyes and left it on the counter. Which resulted in a nurse in the queue taking it over to the customer instead. Honestly probably the worst customer experience I?ve ever had, terrible for a normal coffee shop but for one in a hospital, just speechless. When I got my drink it was the wrong one, I notified one of them and Cat/Cal shouted across ?What?s wrong with it?!?? I said, it?s just not what I ordered sorry, to be met with no apology just an eye roll. Really disgraceful and have sent this to Costa because management of this branch clearly don?t read or react to reviews left on Google.
December 2022 by Steve Beckitt
Bought a ham and cheese toastie, mostly just bread.
November 2022 by Jo James
Staff are unfriendly, I totally agree with the last review, young girl with pink hair serving very rude muttering under her breath when asked what I wanted, not necessary at a time when people are visiting sick relatives, I asked for no cream on one of the 2 x hot chocolates and felt that she deliberately put cream on both after slamming them onto the counter (she was not busy serving anyone else) she was rude from the time I arrived at the counter, I returned it to another member of staff and there was no apology from her. Management should be made aware of this and put a stop to it or hire new friendly staff.
October 2022 by Olivia Shearer
Came on Saturday while visiting family, lovely clean cafe, was served by a wonderful barista with blonde hair who went out of her way to accommodate all my requests. 5 star service!
September 2022 by Mr Ej
Staff are unfriendly, I totally agree with the last review, young girl with pink hair serving very rude muttering under her breath when asked what I wanted, not necessary at a time when people are visiting sick relatives, I asked for no cream on one of the 2 x hot chocolates and felt that she deliberately put cream on both after slamming them onto the counter (she was not busy serving anyone else) she was rude from the time I arrived at the counter, I returned it to another member of staff and there was no apology from her. Management should be made aware of this and put a stop to it or hire new friendly staff.
July 2022 by Simon Foster
I have used this Costa a lot this week as I have been visiting a relative at the Hospital. Every time I have been this week (at various times throughout the day) they have 3 quarters of the seating area closed for cleaning.Even though they have queue of Customers purchasing food & drinks to eat in!!. Staff are also miserable and have zero Customer Service skills.There where 2 members of staff behind the counter today whilst a 3rd is filling up the sandwich section (where hardly any of the pricing/description of the food match what is on display) and then literally throwing the excess packing on the floor where Customers are standing as the queue was almost back to the entrance!! A Customer that was already seated in the closed off area asked when they were closing and the reply back was in an hours time! Surely this would be the time to clean the area and top up the food section?? I know that other Costa outlets are not run this way and was shocked to find this in a Hospital branch!
