September 2023 by TrishTreadaway
We stayed in a chalet in a block which was slightly away from the caravans. It was fairly quiet and had lots of parking directly outside. The best parts were that the chalet was a good size for 2 people. The beds were comfortable and the beds and linen were clean and fresh. It looked stylish and neat. There was plenty of space for baggage and clothes. The shop and facilities were decent BUT you had to book and pay extra to use the pool!! Now, when you pay nearly £500 to stay somewhere, this is out of order. We went to Newlands because it had a pool and I intended to use it twice daily, but I did not swim once because I was so upset by this. We were expecting a certain standard of homeliness from the chalet, but felt that it was a bit lacking: The kitchenette was really small, and we wanted to cook daily, but found it a very tight space. The sofa was really uncomfortable. There were no bedside lights and you had to get up to turn off the lights. No curtains, but there was a roller blind: The light well directly above the double bed could not be covered over. Overall, it was OK, it looked nice and the shower was hot and the bathroom was clean and tidy. It was modern and neat. It was nice that there was a separate little bedroom for privacy. If i stayed in the chalet again, I'd take an eye mask to keep the light out and a bedside light. If you want to swim it'll cost extra and you'll have to book in advance, for that reason alone, I probably won't be going back.
September 2023 by gemmapY2533HX
Disappointed with the stay, definitely overpriced for what it is, furniture and rooms need upgrading, furniture is worn-out, rooms needs a paint. Plus being charged to use the pool when it should be included in the price. Will not be recommending.
September 2023 by J8416OQdeborahh
Stayed in the touring park - Supreme Pitch, and found the toilet block, dirty, and not cleared every day, and the grids in showers, blocked with hair, When I complained staff were grumpy, and not very friendly, Staff members did comment that the brush for sweeping the water away, was no good, it was filthy dirty. The swimming pool + facilities were very good. when booked asked if we could be located by the shower block, as my cousin was disabled, nowhere near the block. 2nd night, a row broke out behind us in another caravan, 1.30am in the morning, called the office, message stated to go to the front door, emergency, no onside patrol, for any assistance.
September 2023 by TSSD100
Just got back from a 2 night stay and we were in one of the Superior Motel Rooms. The room had a double and a twin room with a small kitchenette which had a microwave, toaster, kettle and a small fridge, this was perfect for our short stay. Just a little gripe though, a dish cloth would have been useful so that we could was the dishes. Unfortunately the double bed mattress was a basic mattress which we found uncomfortable but as it was a short stay it wasn't too much of a problem. The Holiday park itself looked well maintained and had great facilities and all the staff were very friendly. We didn't eat while we were there but we did sit hand have a drink on the patio area which was lovely. We used both the indoor and outdoor pool and they were well maintained and the staff we lovely, we visited twice during our stay but if we were to have stayed longer I'm not sure we would want pay to use the facilities everyday. Thank you for a lovely stay.
August 2023 by SCart123
When we arrived we were slightly worried about what we had read on trip advisor? but when we got here everything has been amazing. When we got here we were shown up to a pitch and we?re told we could look at another pitch if it wasn?t suitable but it was fine. It?s a in good location and the park is well looked after. There is an indoor and outdoor swimming pool which you have to book but we had no trouble booking in on the same day. This does however cost £3.50 each but Personally I don?t see the problem in this. There is entertainment going on in the bar in the evenings. I read a review about not been able to hear the bingo in the conservatory but we had no trouble hearing it. I can?t say that there?s been any noise in the evenings just usually chatter but compared to other sites we?ve stayed it was super quite. The only downside is the lack of toilet roll in the toilets however this didn?t spoil our holiday. I would definitely recommend this site to others and would make your own mind up before reading what the other trip advisors say.
August 2023 by SpinneyLane
We read reviews before booking and they were mixed. The campsite is on a steep hill, our chocks were not high enough to level caravan so we had to put blocks of wood under it. The gravel pitches are barely big enought for a caravan, awning and car.sitting outside of your van on a chair it was hard to find a flat bit so you werent sitting on a slope. Glad we were not on the grass pitches, a frame hanging over the hill. The ladies' toilets were not clean, not cleaned enough times through the day. We enjoy bingo but as we have dogs we had to sit in the conservatory to play. Caller was nice and clear but didnt always hear calls from there and had a few times called the next number. They could do with a member of staff standing in the doorway while he is calling also it was very noisy in the conservatory. Camp site very noisy at night, some nights gone 11 and people still playing loud music and shouting. We enjoyed the area but wouldn't go back to the campsite.
August 2023 by dilly-dally007
Just back from a 3 night stay in a pod, view was ok and check in friendly The pod itself was very smelly there is no air flow inside would benefit from some air vents to remove the mould and damp smell , which is also now all over our clothes, the single mattress must have come from a skip as our 9 yr old now needs a new spine from all the springs digging into her back . We watched how the pod next to us was cleaned on one day, a young girl walked in with a spray bottle and small cloth, 2 min later it was ready for the next person, no wonder it stinks and feels dirty , not even the glass or floors were cleaned . Having to pay for the pool was a liberty considering how much money we paid (close to hotel price) On summary had it not been very expensive could have overlooked some faults
August 2023 by janphil67
First impressions very popular site and friendly staff. reception staff very welcoming and resolved our problem swiftly . Was very disappointed we weren?t able to use a shelter or gazebo. Been camping for 24 years and have never come across this on the sites we been on . Our tent hasn?t room for cooking inside luckily weather mostly dry . The only thing that needs addressing ASAP is the toilet and shower facilities we were in the yellow field and I never once went to a clean toilet or shower. we used the one near reception on the last day as they seemed a bit cleaner . Dog owners need to pick dog poo up soon as . ( we had poo at the back of our tent ). Overall a lovely campsite with good facilities.
August 2023 by 438tom
Poolside apartment was filthy.. We were only there for one night so not bothered but honestly more effort should be made. Mould on the headboard and contact lenses on the wall and coco pops on kitchen floor.... I was annoyed to be charged for using the pool as this was not made obvious when booking... But Something to check. Next time.
August 2023 by jackiewH2551CN
We spent 4 days here last week. Initial impressions were very good. Great location and facilities. We stayed in a pool apartment, basically a chalet. It was a bit small for 4 of us but we anticipated being outside. It wasn't very clean, most areas had cobwebs, and was quite damp. We had difficulty drying off both pool and bath towels. Our clothes felt damp too. We understood the concept of paying for the pool, unfortunately on one occasion we payed for an hour but got asked to leave after 45 minutes. Meals are very basic, simply meals but pricey. After our second dinner, I witnessed a very young youth preparing food, I assume all food health and safety guidelines had been undertaken by him. The more senior 'chef' licked his fingers twice within a few minutes, we never had any more meals there. The apartment is located where people come and go from the restaurant and entertainment, bit noisy at times. The young children playing later at night were running down the back of the rooms and started to bang on the back window and then bang on the front door. They were also kicking a ball about outside our room. The ball hit the door too. We politely asked them to refrain from playing there but they knocked on the door again and ran off. No adult supervision at all. Our granddaughter did enjoy the circus tricks and the pool. Tents did look very close together which seemed concerning regarding safety. I voiced my concerns when we booked out but there was no interest at all. Looking at other reviews, it seems staff will rectify cleaning issues if you complain, but why isn't there a standard level of cleanliness anyway?
August 2023 by BrendaAylesbury
We booked through Hoseasons. There were numerous things although minor were irritating as being missing. The fridge temperature did not regulate and froze several items in the fridge, the shower temperature was hard to regulate. No internet at all in the caravan where we stayed. no oven glove, no grill pan handle, two tin openers supplied neither worked and the second one supplied was so rusty it was unhygienic, oven tray curtains falling off rails, cigarette buts at bottom of steps, Felt like enough care was being taken on checking everything was working before you got there, cleanliness was ok. Restaurant was great with lovely food, had nice quiz evening, not a lot of entertainment
August 2023 by Y2322IKgaryb
Good points The site location is excellent and we were able to walk back and forth to Charmouth beach easily to do fossil collecting. The on-site shop and bar are reasonably good value. Room for improvement The tent pitch was on a significant slope, to the extent that several family members woke up several times in the night having slid down their air beds. The major letdown though was that both the ladies and gents toilets were filthy, many with no toilet roll available and most with poorly maintained flush mechanisms, resulting in masses of paper and worse being found down them. This was the first time we?ve ever had to go and ask at reception if someone could come and clean the toilets. To be fair, they were cleaned later in the day. There were lots of similar niggles like nine of the washing up sinks having a plug (so bring a bowl or your own plug). Overall, reasonable value and nice location but we probably wouldn?t come back.
August 2023 by bobbyannw
Arrived on site, checked in very promptly. Warden took us to our pitch. They advised the pitches are level, far from level in the field we stayed in, just above the park. The pitch sizes were too small, advised on booking the size of our tent. Luckily we were pitched next to friends who didn't mind us using what little space they had left. Not sure why and it was never explained to why we weren't allowed a gazebo up, yet you were in low season but not high, really confusing why not as your were in your pitch space. The showers and toilets were clean and reasonable which is always good when you go camping. The pool was good for kids and the park, there was softplay and an arcade which could do with updating as half of them didn't work, but still kept kids entertained with the ones that did. The bar/clubhouse was good, the staff were lovely, they made everyone laugh. Prices are normal especially for around the area and we didn't eat at the clubhouse but the food that was seen looked lovely and good value for money. The little shop onside was ok, not much range and again priced to the surrounding shops within Charmouth. Overall we had a nice time, very good location especially with bus routes to the near seaside towns. However the only reason we wouldn't return is because of the non levelled pitches and they are too small, our tent is 8mx4m and they only tell you what you can't bring once you paid for it.
August 2023 by Meander46422537699
Caravan cleanliness to be desired, cobwebs, dust on tv and bathroom blinds , leaky toilets. Served frozen Paninis from the bar , cost £14 for a family of 4 to go swimming for 1 hour , lovely staff however feels like its all hands on deck more than staff being experienced in their role.Newlands has been our family holiday destination for years but unfortunately this is our last stay, Great upgrades to pool area , but dont loose sight on the small things like cleanliness and value
August 2023 by 559beccyc
We were so lucky to upgrade to a caravan given the terrible weather forecast. The staff were so helpful in changing the booking & letting us pay the difference between our original tent booking. The caravan was modern, very clean, had all the equipment you needed for a wonderful family holiday. The pool & facilities were excellent & any time we asked for assistance, the staff were fabulous. Thank you!
