January 2024 by Hannah S
Well I'd like to give a review for the food but we didn't get that far. We arrived yesterday morning for a breakfast. We were passing through whilst travelling so didn't book. But told there was nothing available and we should of booked. There were a vast amount of tables empty! Gone be the days of just being able to go out and eat somewhere without booking far in advance!
January 2024 by Annie Griffin
Christmas dinner with a large group in mid-December. The service was excellent, and the food good and plentiful. Find the quality can be a bit hit or miss in these kinds of places, but it was really tasty. They were well organised, too, and service was very smooth. Would definitely come back again!
December 2023 by Annette Lanchester-Harding
We had Christmas Dinner. Paid over £60 eachPics attached. We also had a coffee and a mince
December 2023 by Derek Ruffell
All good, but fish was mediocre, but the smoked salmon, prawns, cocktail was surperb. Everything else was excellent, and the waitress was fun.Parking: It's just easy to park.
December 2023 by Bill Hunt
Appalling service from the Duty Manager, Danielle at Smuggler?s Haunt, Ferndown. The food was fine. My complaint regards the defensive, unfriendly and aggressive behaviour of the duty manager Danielle who is, without doubt the most unpleasant, arrogant person I have encountered. When asked about the ?50% off? voucher, she responded ?that doesn?t apply, you should have read our terms and conditions? in an extremely aggressive manner. When we pointed out that it is misleading to ?bury? the limitations of the offer in the small print, she became even more aggressive. ?If I had to explain it to you, I?d spend all day explaining it to all the other tables?. Well, you will have no need to explain it to us again, because your disgusting attitude means we?ll never visit your restaurant again.
December 2023 by David Baldry
Small wait to be shown to a seat, then given our menus. Once we ordered, we waited for our meals, I think they were busy for a Tuesday, with the 33% off, maybe a lot were getting the offer. Good meals all round, mains & desserts.
December 2023 by L L
We had the Christmas menu, great value for money and portions are a good size, the cheese fondue, pate and goujons all lovely. I had chicken burger and chips, burger nice , chips undercooked and lukewarm and the coleslaw had too much parsley in it, I couldn?t eat it. The gravy on the roast dinner was very thin, but the roasts potatoes were good. The puddings all yum, cheese and biscuits and the ice cream sundae. The parking is great here, if anyone has walking difficulties, it?s perfect. We had eaten here many times, today wasn?t the best we?ve had . Service was good though.
December 2023 by Daniel Rudd
Awful experience, the steak was poor quality, mushroom was dry and had about 6 chips on the plate not good for the price and the chef does not know how to cook or he was having an off day. Either way I won't be returning, what a shame as the menu and description invites you but does not live up to that when it's on your plate. Saying that, the server was very nice and understanding. She was the only star
December 2023 by Soledancer 53
I took my daughter to The Smugglers Haunt Beefeater in Ferndown 20/11/23. I confess I was tempted by their 33% discount voucher. We were specifically told by the waitress before ordering that the discount applied to the roast turkey meal. Not only was it the worst roast I had ever experienced, but when the bill came they were unwilling to apply 33% discount as it was considered to be a festive set meal. Could not stay to argue my case as my daughter was struggling with her new baby. The table of four behind us were disputing the exact same problem, so I hope they achieved a result. This was my first and definitely my last time in a Beefeater. I will never return or recommend a Beefeater to anyone. £58 bill-two awful meals.Show lessDate of visit: November 2023Kid-friendliness: At least the staff were very nice to kids.
December 2023 by Joel Woody
I?ve been to the smugglers a few times now and the service has been fantastic along with the food. It takes a lot for me to leave a review and I just wanted to say a big shout out to everyone there. Would recommend definitely recommend it.
November 2023 by Sue A
Had a lovely meal served by a very pleasant young lady. The atmosphere was warm and friendly too. We used a discount code which was for 33% off food, we found on Facebook. The staff asked me on arrival if we had any discount codes, which was helpful and saved us explaining at the table. I will definitely be returning.Parking: Disabled customer parking was very close to the entrance.Wheelchair accessibility: My husband uses a power chair and needs space to move around. We did mention this when I booked, and a very suitable table was reserved for us.
November 2023 by lynne holmes
We've visited here many times before - staying at the premier inn next door. Have to say very disappointed with the dinner service on both evenings this time - took over 20 mins for our drinks order to even be taken on Saturday night. Fish and chips were awful chips too well cooked and Mixed Grill had no mushrooms or Gammon steak on the plate.Fresh cooked breakfast each morning was served by very polite staff - nothing was too much trouble made up for the let down of evening meals - will think twice before eating here again.
October 2023 by Sharon Bailey
Met up with friends here and it was our first time. The food was great and so was the service. It was lovely to sit in a restaurant and be able to talk to each other without overbearing background music. The waitress was very accommodating as some of the items that we were looking forward to on the sweet menu were unavailable. Would definitely recommend.
October 2023 by Judi Richards
Visited Friday 23 September. Extremely good value for money. Most helpful & friendly staff. Danielle was as always outstanding. Nothing is too much trouble. Good meal, efficient in all ways. Highly recommend. Never have had a bad meal even when they are very busy. Full marks from me 100%.
October 2023 by Melanie Dean
Came here for breakfast after a stay at the Premier Inn associated with it. We were served by June and she was lovely. Really friendly and very helpful to make sure that we had everything we needed.
