January 2024 by Veronica O'keefe
I am very pleased with my new glasses, I was treated first class from beginning to the end.The staff was very helpful,always had a smile as soon as you walked in, nothing was to much trouble.
December 2023 by Tony Wraight
The miserable man who tested my eyes gave me NO informationwhatsoever. He simply said my test was over.I have been used to dealing in the past with kind, understanding , caring people in Specsavers.Not used to having such a miserable person , who looked at me in a very unfriendly manner and immediately made an unnecessary personal comment. He did not even ask me if I had reading glasses. My current reading glasses show no changes to my reading abilities compared withtwo years ago. When I called in two years ago I was prescribed a costly pair of reading glasses which were totally unsuitable, and prescribed totally incorrect lenses so I am usingones I had from many years ago thatstill suit me perfectly.I had to request my eye test result, and have absolutely NO idea what it means or can compare it with the one from two years ago, as I do not have that copy.I never want to call into your shop again as I disliked the attitude of the examiner.The female receptionist was very nice and welcoming in your very crowded shop, and the boy who took the eye images was polite and efficient. The optician whoexamined me was not polite at all.
December 2023 by Tina Williams
Specsavers Dorchester were so friendly and helpful, the optician really took his time to get the measurements just right for my new varifocals. Now that I've picked them up I can safely say they are the best glasses I've had. He has got it just right. And the frames even though not designer one are very comfortable ams trendy. Well done ?
December 2023 by Andrea Churchill
My experience from beginning to end was wonderful. I was made to feel very individual and couldn't have asked for more input from the team truly. And what could have been a 2 week wait as verifocals.... Actually was only a 1 week wait. Amazing turnaround. I've got used to them pretty well. Every now and then need to check my head tilt but all good. My only minor negative is they seem a bit harder to keep clean... I imagine that's to do with the gradient in the lense. I would definitely recommend going the higher end with verifocals.... Because we all deserve the best and eyesight is precious. All in all a very happy customer.... Thank you dorchester team ?
December 2023 by Lainey Ross
People mill! Low quality. Wrong prescription! Took glasses in and Specsavers could not find them. It's sad they take so much money from u suspecting clients. Will not return.
November 2023 by Anu Thomas
Great team, very efficient and friendly. took time to listen and explain. Got spectacles and signed up for contacts, both products very good quality
October 2023 by Andrew Tattershall
Really quick an efficient eye test . Ordered 3 pairs of glasses . Only 2 were ordered when I picked them up due to a mix up in the order . Spoke to the manageress . She promptly ordered the extra pair and apologised and posted them free of charge . Her customer skills were absolutely fantastic. She turned my mood from frustration into delight . Thank you
October 2023 by Steven Poultney
Great team, very efficient and friendly. took time to listen and explain. Got spectacles and signed up for contacts, both products very good quality. 10/10.
August 2023 by Gareth Hughes
A few weeks ago, I had eyesight test and was told prescription had changed, so I selected new frames and waited for new spectacles to arrive, they did a couple of weeks later, they were great, one pair did not have reactions lenses, so I returned to store and they ordered what I thought was replacement lenses, but no a week later, new glasses. Very happy with the service.
August 2023 by Jeremy Jopson
Superb: well-trained, professional staff, a positive and friendly atmosphere, and an experienced optician in whom I could trust. Overall, an entirely positive experience.
August 2023 by Kelly Lennox-Gordon
This place is an absolute joke, within the last 2 weeks i have had glasses mis-fitted 5 times, i am now awaiting a new pair, they have got contact lenses stuck in my husbands eye with all the staff stood over him arguing about how to get them out. I have now been sat in specsavers for 1hr 15 minutes waiting to get a voucher code to go and get my sons glasses else where!All the staff are just stood around looking at us, totally unacceptable service and we will never use this specsavers again!Updated: After the wait for a voucher code, i have been told it isn't correct and invalid!
July 2023 by Gary Sydenham
Absolutely amazing service.Diagnosed with cataracts at last eye test, February 23.Have now had both eyes done and returned today,14th july for final post op check. Amazing staff, couldn't of received any better treatment from start to finish. A very big thank you to all involved at Dorchester branch. THANK YOU.
June 2023 by paul hunt
Always friendly and helpful staff , had an issue with daughters glasses and they fixed them straight away ?
June 2023 by john johnson
Excellent service, my glasses arrived faster than expected and I consider them to be good value.
June 2023 by Louise Graves
Tobe fair friendly staff finished a night shift arrived for first appointment ....20 minutes later left. If someone advised they were running late or short staffed may have got a coffee. No one to ask after 20 minutes.
