March 2024 by Hannah
Unfortunately I wish I could leave a better review however I booked an appointment last Saturday for my partner to take his daughter as a treat. When they Met back up with me the paint was on her skin and not neat her nails where not put under the lamp Lamp to dry so she came out with wet polish which isn't great for a child. Ultimately they smeared and chipped where they were not applied correctly. I wouldn't say the £18 we paid was reflective of the quality of work
November 2023 by Jennifer Greenfield
Been coming to Serenity regularly for 4 years now for several different treatments and never once have I been disappointed. This latest visit was for my usual manicure with Jazz. I let Jazz choose something for me and I've come away with the most fabulous and stunning nail art. The Serenity staff are excellent at making sure you have the most rewarding and relaxing visit and really take the time to get to know you. And the services are not just for women either - my husband visits for his massage treatments.
September 2023 by Jo
Had my nails done at Serenity and was really impressed, the girls are lovely and really take pride in their work. I was so happy with the quality of my manicure and pedicure they look stunning, I will definitely be going back to get them done again. Thanks for a lovely and relaxing appointment. I would give 10 stars if that was an option!Services: Acrylic nails
September 2023 by Sarah Lawrence
I tried Serenity for the first time after they came highly recommended to me by a friend, I booked in for a manicure, pedicure, wax and eyelash extensions before my holiday and I felt like a new woman after walking out of the salon. From the moment I stepped through the doors of Serenity, there was the most welcoming atmosphere, the salon smelt amazing and the staff all greeted me with a smile, making me instantly relax and feel comfortable. The salon is very clean and has gorgeous modern decor, the attention to detail really maximises the overall experience. I was beyond pleased with all of my treatments, the beauty therapists all went through my preferences and engaged in friendly conversation with me. The staffs genuine commitment for my comfort and satisfaction was heart warming, making me feel like an esteemed guest rather than just a client. If you are looking for a salon experience that goes above and beyond, I cannot recommend Serenity enough! You have gained a customer for life and I cannot wait to book back in again for my next treatments. Thanks to all at your salon for the most wonderful experience. Sarah xServices: Pedicure
September 2023 by Gilberta Mayhem
It was my first time at Serenity today. The treatment I received was very good, however, when it came to payment there was a problem and it wasn't handled professionally.I paid 50% deposit (£36.25) on the phone as required at the time of booking.When it came to paying the final cost after the treatment, they said I had only paid £26.25 and had £46.25 to pay. I had to go onto my banking app to try and prove to them that I had indeed paid £36.25.I was made to feel like a criminal and throughout the entire time I waited whilst they tried to find out what happened, I didn't receive a single apology!I said to the girl that I'm a local business owner and do you really think I'm going to try and do you out of £10?She said its funny because we've got £10 unaccounted for.All this was poorly handled and infront of another customer.It's left a bitter taste I my mouth and unfortunately, that's my first and last experience with Serenity.2 stars for treatment, 0 for customer service.
September 2023 by Sue Morris
My granddaughter had her nails done for the first time they were so good with her thank you
June 2023 by Yasmin Vanstone
I needed a last minute appointment and they were happy to fit me in. Jess did my nails and she was really efficient whilst still giving great service.
June 2023 by Sarah Windust
Great service by Emma every time I go here. Fantastic gel manicure and friendly staff. The first time I went here I had never had anything done to my nails, so I was quite nervous. But they made me feel very relaxed, and now I am hooked on having my nails done!
April 2023 by India Hyndman
I get my treatments done here regularly, the staff are very talented and good at what they do. Jaz does my eyelash extensions and they always look phenomenal, the most comfortable, long lasting lashes you can get done. Would highly recommend this salon, they always make me feel like a princess.Service: Eyelash extensions
April 2023 by Costina Irimia
I had my manicure done here for the first time.Great service, lovely ladies affordable prices.Service: Manicure
April 2023 by george ells
found this business earlier today on the highstreet. beautifully precise nail art and such welcoming staff. recommend!Service: Acrylic nails
April 2023 by Elizabeth Awobokun
I have only had two appointments of waxing done and both times it was easy peasy. I needed a massage badly on a particular day but they seem to be very popular because they were fully booked!! I will try a massage and a mani padi next time though! The pricing is average and the staff is super friendly..
April 2023 by Lisa Gerrard
Had my nails done for my wedding. 1st time I've ever had them done and I absolutely loved them. Nice and sparkly and lasted for ages ?
April 2023 by Rachel Smith
Nice designs
April 2022 by Christina Hammond
So friendly, nails and massage were great
