March 2024 by Sandy Weatherburn
Had such good experience of this surgery when first moved to Dorchester. Unfortunately the lovely friendly receptionists have been replaced by people who don?t even look up to meet your eyes when you are speaking to them.Communication is poor and erratic and the advice from GP?s is inconsistent.The property is rather grand and there is some car parking, but is usually full. There is a memorial bench in the front of the large building which is set in a residential street.On entry you are expected to check in with a machine rather than a person as the receptionists are too busy to talk to you. There is a waiting room with notice boards and few pictures. It lacks any sense of a warm reception.The building has stairs and a lift to the upper floor where the nurses work and a second waiting room. This room also has notice boards and you can hear birdsong from the large trees outside which is pleasant.As far as I am aware there are no facilities to obtain a drink of water should you arrive on a bike or on foot, so make sure you take your own.This is not a forward thinking surgery in terms of how patients might arrive for their appointments (by bike on foot) and in my opinion there are a lot of improvements that could be made in this area.
March 2024 by Mark Richards
In easy reach if the town centre
December 2023 by Sandra Neto
Been with the surgery for over a year. Not been very helpful. And today reception not helpful and rude. So moved to different doctors.
October 2023 by Jan Cosgrove
Pleasant helpful staff. Pleasant waiting area with good information. Flu jab, never felt it!
July 2023 by Susie Pops
I moved to this surgery some years ago and normally receive great support. However lately there seems to be a big miscommunication between the reception staff and doctors? the doctors seem eager to resolve and treat their patients whilst the reception team seem to have some superiority with making appointments or attending to people needs? often going against the advice of the doctors. It?s incredibly frustrating as a patient when the doctors tell you one thing and a process they want you to follow and the receptionists stop you at every level. I think perhaps the new receptionists need some guidance so hopefully this practice goes back to what it once was and not another surgery that fails their patients needs
March 2023 by Zoe Ryan
I have been at Queens Avenue for 5 years now and have always found the staff really friendly and helpful. I have never had trouble getting an appointment when I've needed them and my registered GP has been extremely kind, compassionate and caring. I feel I am in very safe hands!
March 2023 by Josephine Lynch
We moved to Dorchester only recently and joined Queens Avenue Surgery. The doctors and reception staff are amazing and I couldn't recommend more.
February 2023 by Abigail
Changed to this doctors surgery recently due to moving location. I?m so impressed by how friendly reception are and how easy it is to get through on the phone. All I hear recently is people complaining about how ?difficult? it is to see a GP, I have seen the GP 4 times since changing surgery, and the most I?ve waited for an appointment is 2 days (and would have probably been sooner if I hadn?t reassured reception it wasn?t urgent). I have always felt like whoever I have seen has taken their time, listened and explained and not rushed me with is very appreciated especially given the very small amount of time they are given per patient.
November 2022 by Ian Springer
Staff are always helpful and GP is great.
November 2021 by Beth
the worst doctors i have ever been too, all the staff are rude, they lie, they cancel your appointments then make out they have tried contacting you. i'm appalled by such behaviour from "professionals" if i could give it 0 stars i would. don't waste your time here.
November 2021 by Robin ?RD?
Face to face appointment within 48 hours of phoning. Friendly and caring staff, although clearly incredibly busy at the moment. Very helpful docs!
November 2021 by Heather Johnstone
There are the best doctors I have came across in my life out there.
November 2020 by Nathan-Jon Music
Always friendly and happy to help. Worlds above my previous doctors surgery?s that were Weymouth based. Perfect service :)
November 2018 by Millicent Oryema
Excellent service good doctors very understanding
November 2016 by Debbi Smith
Have been with this surgery 21 years. Doctors are very good and each one we have seen have treated us great. The only fault is that there's quite a wait to see a doctor at times. Wish they would do a day or two where you can just turn up and wait - everyone in order of arrival
