January 2024 by Christine Stevens
My local store is in Dorchester and this morning I needed help and advice. The staff couldn't have done more, they all gave excellent service. Thank you for all your help
January 2024 by philip ayres
Was acknowledged as soon as I walked through the door. Wanted a bulb fitted on my Volvo V60 but all staff were busy for an hour however agreed to go back just after 1 o?clock. Went back as agreed, walked through the door and the original guy remembered me and asked his colleague Sam to fit the bulb. 10 minutes later I was paying and out the door. Brilliant service, thanks.
January 2024 by Jo Dodds
Totally positive experience with Halfords. Such nice friendly staff, knowledgeable about the products and kept me informed about when my bike would be ready and what it would need. Thank you so much. I would definitely recommend
December 2023 by Alex Hamlin
I came to the store to get a new battery last Saturday I asked one of the staff which battery I needed. They entered my registration into the computer gave me the battery that was needed. I fitted it myself the following day I had a number of problems lights were going dimmer, engine warning lights So I took her to the garage as it needed a couple of other bits doing as well and they told me that the wrong battery was installed onto the van. I returned the battery to the store they were apprehensive to take it back After explaining the situation, I managed to get my money back After talking to the manager in the store, Over email I wasn?t given an apology And I wasn?t able to claim back any compensation Despite sending the invoice for you from the garage I won?t be using a store again
December 2023 by chris O
Very well looked after nothing was too much trouble
December 2023 by Karen Turner
Had headlight and wiper fitted very efficiently and fast. Excellent service, very friendly and helpful staff. Thank you.
December 2023 by James Kelly
Supplied and fitted car radio. Ordered and supplied on time fitted by very helpfull Fitter well done and abig thank you.
December 2023 by Brendan Hampshire
I went on, got the round i needed, paid over the odds and left. Ideal, didn't talk to anyone unecessarily, asked for no help. Perfect.
December 2023 by Aimee Hamerston-Budgen
Really good customer service. Girl on the desk saw to meimmediately and got a colleague to come over and help me with my car bulb. All service was great, was involved with 4 different people and they all were so efficient. Had the 10 point check on the car as well. Very happy. I think the guys name was Harry who helped me with my car. Very polite and did a great job.
December 2023 by Lorraine Richings
Absolutely spot on customer service received by myself today from Halfords. Both assistants went out of their way to answer my queries and help me. The first chap checked my tyre pressure and tread and used a gadget on his keyring which he swears by (available to buy in the shop) which I was so impressed with and ended up buying. The second chap, who I later found out was called Paul, again went out of his way and did a full 10 item check on my car which took 15 minutes. When I came back he put me in the picture as to what he would advise but assuring me that nothing seriously was wrong with my car. I came away with such peace of mind and never was I made to feel like a woman who knows not a lot about cars (which I don't ha). This excellent service was experienced just recently on a Sunday by a chap with a beard who again took his time to explain things to me about tyres. I do hope my review is fed back to these people as all of them so deserve the credit.
December 2023 by Graham Pickering
Had a battery Test on our Golf this am.Just superb service by HalfordsCould not recommend a place better for honest impartial adviceAlways our family first place to go for assistanceThanks again to the guy that helped this am on our golf convertible,Just awesome
November 2023 by Elizabeth Bull
Can?t thank Halfords Dorchester enough, they went above and beyond to help me with my innertube replacement. Superb service highly recommend especially Paul.
November 2023 by Robyn Aldridge
Popped in today and Leo was very friendly and helpful.
November 2023 by Dominic O'Connor
A great experience as always. Ordered and paid on line - collected in store this morning.
October 2023 by Seth Palmer
Thank you Angus for replacing my headlight! My headlight burned out on my way home in the rain (of course!), so I tried replacing it myself. But I wasn't able to pop off the retaining spring to completely remove the bulb. I told Angus I felt silly for not being able to change it myself, but he reassured me it was not a problem and to not feel bad. Then he popped out the old bulb and replaced it with a new one in about a minute! Thank you so much for your help.
