October 2023 by Maria Neagoe
A great surgery where all the staff are kind and considerate.I've always managed to get appointment ,Email or phone call back. Reception staff are helpfull,wellcoming and efficient.All doctors I find are great.
February 2023 by Kate Williams
I think a lot of the bad reviews on here are unjust. I moved from Bournemouth a couple of years ago and trying to get through to a surgery there was actually impossible. At the Atrium they always answer the phone very quickly and deal with any questions or problems in a quick and efficient manner.Yes, occasionally there are a few hiccups but nothing that can't be sorted. I mostly use the Crossways branch and I have nothing but praise for them. Everyone from the receptionists to the nurses to the GPs all work incredibly hard and give great care.
November 2022 by Terry Jane
Clean, welcoming and efficient
November 2022 by Dame666 (Dame666)
This practice is the most unhelpful I?ve ever known or heard of, trying to get help or advice for my elderly mother has been ridiculous , I?m a member of fordington surgery and the difference is night and day.
November 2022 by tammy hague
For myself I can't fault anyone at this surgery. I've always managed to get appointments, get phone call back. Reception staff are helpful.Dr Ridlington is fantastic. All doctors I find are great.
November 2022 by Alex Day
I?ve been a patient at this surgery since it opened in Brewery Square. Wen it first opened we had a full house of GP?s in every office and would get the proper service from them. They had one receptionist which was lovely to very person who came through the front door. Over the years we?ve had all different GP?s which have left or retired and sadly to say the surgery isn?t what it should be today. Before Covid hit us I couldn?t even get to see my doctor nor during the pandemic, now back to normal life the service hasn?t changed. I know that all the doctors have to catch up on what they couldn?t do before. It?s impossible to walk in and book an appointment there and then, get a date then finally see your doctor. At the moment, you have to phone up, your doctor calls you then she or he gives you a day & time to pop in and see them. They always have different people on the reception desk not the same ones. That?s is NOT how a surgery should be run.I?m seriously thinking of moving surgery?s.
November 2022 by TheNayNayShay
If I could rate 0 stars, I would. Just got kept on hold for 5 minutes as caller number 1, they just didn?t answer the phone. I had a very simple and reasonable request as I work out of town and leave before the surgery opens and come home after it shuts and was told I couldn?t do it on the phone, weren?t willing to help me at all. Absolutely useless, they always are.
November 2022 by Pamela Wills
Rang at 8am to get a telephone consultation, all gone by the time I got through, receptionist Jo talked me through the options, as I work full time, its difficult to ring at certain times, she suggested I go on econsult, I was cynical and didn't have time to register for any on line sign ups, but she explained that you just put your details in, then get a phone call, I received confirmation that I would be contacted by the end of the next working day. By 10.30am the same day I had received a call from Dr Morgan, who was a great help and organised what I needed.Having been a gp receptionist I know its not the easiest job in the world!! So if you are able use econsult do, you might be surprised, as I was, great service. Thank you Atrium Health Centre staff.
November 2022 by Mathew Drake
Terrible, unless your legs hanging off they won't see you - think I'd rather bleed out anyway! Down to receptionists with no medical background to diagnose wether your worth seeing or not, disgusting. Changing surgery.
November 2022 by Graham White
Excellent service, 2xconsultations over the phone,appointment to see a doctor and xray sorted all in one day.cant fault anything.dont forget you whingers the amount of pressure the nhs have and still are under.as for the receptionists it's to stop you wasting a doctors time when you could be seeing a nurse.
November 2021 by Charlotte Mcdonald
Dr Morgan is the only reason why I haven?t left this surgery, the reception staff are unbelievably rude and patronising bar one lady who seems quite lovely. All of the other doctors are awful and dismissive aswell.
November 2021 by Peter Stanton
AVOID ! The front doors were locked with no advice on the window, so I called the number but no answer ! The nice lady at the pharmacy next door said ?you need to go around the back? so I duly did but was greeted by a very abrupt receptionist at Atrium, no quality health care exists here, what does it cost to be pleasant ? They definitely need more training! ?Next.
November 2021 by Mark Cockings
Very disappointing when the doctor says it is self inflicted you?re are just going to have to put up with it.
November 2020 by RaggaTanK
Useless receptionists cant get appointments,Look elsewhere for doctors,Not recommended,
November 2020 by Steve Goodman
Absolutely rubbish! No continuity! Stay away!
