January 2024 by Mary Seer
?does not accept cash ? recently visited this venue. Firstly it took ages to be served. They were cleaning. When I was served the lady couldn?t have looked anymore disinterested in me. Not that that really matters I don?t expect them to for minimum wage. However, I was told apparently cash is not accepted. Which is not acceptable. We are a sovereign country with a legal tender of cash. Not being able to use that within an establishment that receives tax breaks against our own local business? is frankly not acceptable. The least your company can do is accept legal tender. Plus, there are no signs in the establishment to say no cash is taken. Which again I am guessing is a ploy to get you to order a drink and force you into paying by card because backing out of the transaction whilst having waited to be served for 7 minutes is unlikely. The next thing I paid full price for a drink they couldn?t actually made because they didn?t have the ingredients. I was offered syrup instead of the hazelnut crumble I was meant to have. No offer of anything. Syrup probably does not come anywhere near the amount of the crumble. But nothing offered there. I wanted my drink with marshmallows. No marshmallows!! The next thing was I was not called - so my drink was half cold by the time I collected it. They made no instigation to make sure I had it either or to call my name again even though there were three of them and no cue. Lastly the tables were dirty and scattered with empty cups. The amount I paid for the drink I quite frankly expect a lot lot better. This establishment falls vastly short of your brand ethos and actually has created a sour taste in my mouth which unfortunately will not be reduced to that store only but under the Starbucks brand. What I will be telling everybody is how awful Starbucks is, how they do not support UK residents and their lacklustre service and poor customer service. Very sad - from what is meant to be a premium brand. McDonald?s could have probably done it better!!
January 2024 by Kiwi J
Twice I've been there and twice the service was non existant! The staff, there were plenty, don't even acknowledge you at the counter, no eye contact, nothing. Even if they are busy with someone on their headset, they should always make eye contact and acknowledge that they have seen you. I walked out. Probably would have got service if I misgendered someone!
December 2023 by Gary Hague
Paid £10 for an eggnog latte and a hot chocolate. Prices are expensive and service was ok.
December 2023 by Paul Lawrence
Stopped to use EV charge. Got a coffee. Was good coffee. Good place to
December 2023 by Mick Latter
Over priced as they all are. Toilets dirty, tables dirty and staff not
November 2023 by Andrew Parry
Good spot for a quick coffee stop when driving across the south coast.
October 2023 by Shaj Miah
Great coffee and cookies as always with any Starbucks. Just a shame the staff prioritised the cars in the drive through before customer we?re served inside. Although the staff member was very polite, just a shame they don?t have enough staff.
October 2023 by IAmMrDye
Polite and friendly staff. ?Parking: Must enter car registration into screen in store.
September 2023 by steve dub
We stopped here whilst passing through and I was impressed with the cleanliness of the building. The coffee was half decent.
September 2023 by Amy Leonard
Coffee was good, food tasted nice, but all of the tables were dirty, I wiped and there were flies everywhere.
September 2023 by immy kellard
Absolutely discusseded I was charged card only for something they did not check they even had they were out of green tea cakes everything except the cups for sale..looked dirty and flies everywhere..I go to every starbucks in the southwest so far this is the no1 worst.
August 2023 by Damian Brown
Stopped for a coffee and a loo break. The toilet had three cardboard tubes from the middle of toilet rolls and the floor was filthy, they clearly hadn't been checked in a while. Every single table had ring marks and crumbs, several tables had empty cups and a chair was on the floor on its side. The bin outside was overflowing. Three staff stood behind the counter doing nothing as we were the only ones there.This was easily the filthiest Starbucks I have ever had the misfortune to encounter.
August 2023 by Matt Kilvert
Was a nice little stop off on the way down to Weymouth, coffee was good, food expensive for what it was so we didn't bother but has a decent sized carpark and service was polite and friendly
August 2023 by Susan Langford
My coffee was going down nicely, when nearly at bottom saw black lump, thought it could be coffee grinds, so shocked when it was a fly. It must have been in mug when drink made? A fly landing on top of frothy latte would have got stuck on top. Had noticed lot of flies behind counter, crawling over the warm illuminated signs. Brought my issue to their attention, got a very sorry. I suggested a refund as a goodwill gesture, and was then given a drinks voucher.
August 2023 by Sam Millward
Lovely panini and coffee. Decent decor and seating. Easy parking. Quite expensive though.
