November 2023 by Evelyn Gower
The best pharmacy in the country! Fast, professional, friendly - absolutely amazing. Having had trouble with other pharnacies before (lost prescriptions, no stock, never being called as promised, the constant feeling of being a bother to them...) - the Grove pharmacy is refreshingly different! Thank you for your 5 star service!
July 2023 by Laura Collins
The pharmacy had a rough time last year but it's clear they've been working hard to improve and they're now back to the excellent service they provided originally. They have gone out of their way today to prepare a prescription for me at short notice as I had run out of a medication. Always cheerful and friendly.
May 2023 by tanya wilson
The service I received today from Sue was 100% she went above and beyond to sort out something that wasn't her fault.A big thank you for everything and your great advice. You are a real credit to the pharmacy
April 2023 by Samantha Laurent
Since the return of the permanent pharmacist, the service is back to five star. Well organised, really helpful, prescriptions ready in a timely manner, nothing too much trouble. Great to have in our local community
April 2023 by Natty Georgina
This pharmacy is fantastic! They always have my medication in stock, it's always 100% accurate. They are very pleasant and exceptionally fast and professional. The pharmacy DELIVERY DRIVERS are amazing. They deliver everything in a very friendly, pleasant and professional manner, and in superb time, despite being exceptionally busy! A huge THANK YOU from me. I really appreciate this guys. Kind regards, Natty.
April 2023 by Sharyn Rickman
This pharmacy has completely transformed, since gaining a new pharmacist, who is obviously running this pharmacy very well. It is now well organised with a minimal waitung time. It also has regained a calm atmosphere, and the staff couldn't be more helpful. Thankyou
April 2023 by Val Jones
Always realy satisfied with the quality of service today and every time I visit..Particularly with sue who goes above and beyond to help.
February 2023 by Tim Rains
Grove Pharmacy was fine. Being charged £2.50 to park there for the 10 minutes it took to jab my arm was not okay.
October 2022 by Paul Legg
Very helpful. Went out of their way to save me money on prescription charges. Would definitely recommend.
June 2022 by Margaret Earle
Never EVER answer their phone. Never EVER have my prescription ready however long I wait between ordering and collecting. Complete shambles. There a couple of nice employees but they just don?t know how to run a dispensing department. Why they turned half of it into a vaccination centre forcing people to queue outside in the rain is beyond me. Must have been purely for money. Shameful, no customer service at all.
May 2022 by emma scanlan
I have been using the Grove Pharmacy for some time, however the service has declined dramatically! Prescriptions never ready, missing items, wrong items, am always given an 'owing note', not being given what has been prescribed (for example only given 450ml of a prescribed 500ml), mistakes blamed on Surgery (Grove Surgery now has a black box of all complaints from patients about Pharmacy), and staff extremely rude!!Queues are always long and waiting times are awful, just to be asked 'if I'm being served' can take twenty-five minutes. Even when Pharmacy have had script for two weeks they still don't have it ready for when you collect.Staff need customer service training, to not only improve the service but to help staff understand storming off and being extremely rude to a customer is not acceptable, as is gossiping together behind the counter when there are large queues. I've never known a pharmacy to have so many staff working , yet have the queues this pharmacy does everyday.
May 2022 by Jamie Blakeway
I only live up the road from this place but it was still quicker when I used to go to southbourne to pick up my prescriptions, I should have carried on doin so. This place should win an award for the slowest customer service with the most members of staff. Friendly though so 1 star for that. Will be changing the pharmacy I pick up from to one further away for sure, will be quicker.
April 2022 by Richard Haynes
Words can't describe how poor the pharmacy service is. You can quite easily expect a 30-40 minute wait and it will be unlikely that your prescription will be ready, even 4-5 days after its supposed to be.
April 2022 by Julie Rendell
Giving 1 star as no option to give zero. It doesn't matter how much time you leave it before collecting your prescription, they will still need to make up the prescription and check it. Goodness only knows whose prescriptions are already made up on the shelves. Today had to wait 25 minutes, the queue was down to GP surgery. At least 7 people working behind the counter and still only serving 1 person in the queue at a time. Terrible service and I've requested to go to Boots for future prescriptions.
April 2022 by Kelly Wilson
There were 5 staff on yet a queue out the door with no staff on the desk serving and nobody explaining what the wait was for. Would have been much better service if someone at least made eye contact with the customers waiting, apologised for the wait and offered some explanation and time frame of service. I have already been standing here for 15 minutes with no acknowledgement and I'm sure I'll be here for a while
