August 2025 by Jaqui Macklin
just dont try and phone them at the branch or customer services as they dont want to talk to you.grrrrrwhere is service today ????
February 2025 by maryann Whitcher
Went into this building society today couldn't help me ,no wonder these places are closing
June 2024 by Paul Andersen
Subject: Extremely Frustrating Experience with Santander Account Hold
Dear Santander,
I am writing to express my extreme dissatisfaction with the recent experience I had with my account being placed on hold unexpectedly. This incident caused significant inconvenience and stress, ultimately leading to the cancellation of my planned holiday.
On Saturday, [Date], I was due to depart for a vacation. Unfortunately, I discovered my account had been frozen, preventing me from accessing my funds. I was informed by customer service that I needed to visit the Christchurch branch to have the hold removed.
After visiting the branch and having the hold lifted, I attempted to make a change to a standing order via phone banking. Inexplicably, my account was then placed on hold again with no explanation provided. This caused immense frustration, as I was now unable to use my account at all and faced the prospect of a cancelled holiday.
With mounting stress, I was forced to call customer service once more to have the hold removed a second time. The lack of clear communication and inconsistent actions by your representatives were deeply concerning.
Furthermore, it appears there may be an issue with my voice verification system, as I was advised to visit the branch again simply to make a change to my standing order over the phone.
I expect a prompt investigation into this matter. I would appreciate a clear explanation for the repeated holds on my account and a solution to ensure this doesn't happen again. Additionally, I request compensation for the inconvenience and stress caused, which resulted in the cancellation of my holiday.
this has nothing to do with Christchurch store there always excellent
June 2024 by Shoe Shine
Made a special trip at 330pm friday to pay in. Both machines not working and branch was shut. Wasted my time
September 2023 by Mark Senior
Managed to transfer a large balance relatively easily.
February 2023 by Barbara Newham
Sometimes busy, but always helpful
February 2023 by Susan Stephens
Really helpful staff.
July 2021 by stephen chester
Called in to open my daughters first account, we were advised an appt would be needed, "but we will check to see if a slot is available today". Turns out not to be the case.After requesting a non work day appt eg Saturday was offered Weds at 3.30pm second week in January.Crossed over Christchurch High Street straight into HSBC...result account opened & fully operational within the hour.Competition is great.
July 2021 by Alex Miller
Booked appointment. Waited 30 minutes, no show and no attempt to contact regard to the original appointment. Unfortunately, no line to the branch so spent a further 20 minutes attempting to speak with someone. Disappointing process.
July 2020 by Robert Maynard
Friendly polite staff
July 2020 by Melanie Stronach
Very happy with the recent service we received from all the staff that assisted us at Santander Christchurch. Friendly reception, easy to book appointments and very efficient. Special thanks to Jake Brown for a job well done, switching our accounts over to Santander has been seamless.
January 2017 by Tracey Armstrong
First class professional service, as I was greeted by a lovely friendly lady who addressed me by name as I inserted my pin number, these things matter & show they care.
February 2016 by Helen Lailey
Last week I had cause to visit the branch and was pleased with the service received.
HOWEVER, attending an appointment today with Aggi was horrendous! She was over 10 minutes late for the appointment (made last week), gave the impression we were an inconvenience, abrupt and rude. Had it not been for the friendly service we have received previously I would have closed my account there and then!
February 2016 by Megan Freeman
Friendly, chatty and efficient staff
