March 2024 by judy major
My car started suddenly making a strange loud noise from one of the wheels in the vicinity of the suspension / brakes. I used the Kwik Fit website to book it in and chose the drop down option for a safety check the following morning, and received emailed confirmation of the booking. I took the morning off work and arrived 5 mins before the appointment time. On arrival I was told that there was no-one in today who could look at the car. He explained the computer booking system does not know which staff are in on a particular day and which services they can therefore offer. I explained that I didn't know if the car was safe to drive and he advised I could leave the car with them all day and it's possible the MOT tester may be able to look at it if he gets time, but he couldn't guarantee it. I'm very disappointed that the website accepts a booking that the branch knows in advance they can't fulfill, and also that no-one could be bothered to call me to cancel or rearrange when they realised they didn't have anyone in that was trained to look at suspension / brakes. A complete waste of a morning off work and a potentially hazardous unnecessary journey to the branch
March 2024 by Sean
Quick and affordable
March 2024 by Karolina Janiaczek
I had a screw in my tire. Staff managed to book me in on a very busy Saturday as a "walk in" client. Tire was changed within 45 mins. All prices were discussed so I could make an informed decision. Staff was lovely, nothing was a problem for them :)
February 2024 by Frank Paines
MOT tester was very helpful
February 2024 by J B
Booked in easily to check why my windscreen washer was leaking. Took it in today at 9.00am and phone call just an hour later to say it had been fixed. Turned out to be a split pipe which was replaced. Very impressed with the service and efficiency. Honest and good workmanship. Would highly recommend. Thank you.
February 2024 by Elizabeth Bate
Had a flat tyre on Friday. Got to them at 5pm and they were very helpful, friendly and did a thorough check & fix of the tyre. Super impressed at their service, especially as so late on a Friday. Highly recommend!
February 2024 by Amanda Lamb
After a stressful time Kwik Fit were brilliant and got me sorted quickly and professionally
February 2024 by Louise Storey
30-40 minute ?kwik fit? ended up 2 hours, then arrived and they?d put new tyre on wrong wheel :) - Will not be going back.
January 2024 by Kevin Hilliard
Polite and efficient. Sorted out the nail in my tyre, no problem.
January 2024 by Chad Reid
I have had very good experiences using Kwik Fit, but I am not at all happy with the experience at the Christchurch branch. They insisted on replacing brand new wiper blades as part of an MOT, claiming the old ones didn't clean the windscreen. In fact they cleared the water well. Initially they were going to charge me £50 for replacement blades, but reduced the price significantly when I queried this. I paid the ransom to get the MOT cert, but won't be going back here again.
December 2023 by Jenn N-B
First class customer service today, really knowledgeable and very friendly. Would recommend 100%
December 2023 by Derek Nelson-Wills
I cannot fault this branch - they really take care of both their customers and the customers' cars.
December 2023 by Sylvia Bailey
Great helpful staff, nothing too much trouble, thank you all for your help today in sorting my exhaust.
December 2023 by Vince Quinn
Perfect service provided and excellent customer care. The guys really know their stuff too and all work is explained in a very professional manner. Just first class really.
December 2023 by John Dawson
Top service, they're moved ,around the corner, since my last visit in March ,good location, behind Costa coffee, hard to see from the main road