April 2025 by Kevin Russell
Paid £29 for a Roast Beef dinner one week, and £40 the following week for the same Roast Beef dinner. The server explained that the increase was purely because it was Mother's Day.
There was also a 12.5% service charge automatically added.
March 2025 by Paula House
Spur of the moment booking.
Staff so friendly.
Room with a view of the bay beautiful.
Will definitely book again. ?
March 2025 by Keith Churches
Great location with great attentive staff throughout. The decor in places including in-room is becoming tired.
The spa is worth a visit.
Given the decor, this hotel is slightly overpriced, but I would still highly recommend.
March 2025 by Dale Tyler
Valentines menus were most confusing resulting us over paying other wise food and service was fine
March 2025 by Martin Legg
Great Burns night, with good food and an excellent piper.
March 2025 by Rachael Worsfold
Fantastic service with friendly staff. Amazing views.Wonderful food.
Nearby activities: Waterside walks on your doorstep
Food and drinks: Fabulous breakfast
March 2025 by Christine Weight
This Spa is absolutely awful
It is out of date a quite frankly dirty
There is only 2 rooms for a single occupant to change and a small wooden bench that can occupy 2 people
This is for spa days, hotel occupants and if your a member you can use the facilities
Totally shocking
We arrived at 2 pm
Treatment was for an hour
We left straight after treatment as screaming baby?s in the pool
We paid 130 pounds for this awful day
Then they added 30 pound each for dinner which we?d already paid £30 for the day
I had 1 small glass of wine and after waiting an hour for my friend in a lobby as she was queuing for a shower it was much needed
This place has beautiful views but I live here so most venues are amazing
My advice is to never book here for a Spa as it?s a total ripoff
February 2025 by Nick Scarlett
Never pick up their phone???
It was slightly expensive for what it was. A nice 3 star really trying hard to be a 5 star and not making it. A real shame as could be a gem
Rooms: Clean but tired
Food and drinks: Very good chef but while that is 100% needed it isn't the end of the equation when booking a luxury break
February 2025 by Angelina Turner
Spa is in need of refurbishment and this is planned this year (I was told)
Staff are really helpful
February 2025 by Claire Smith
We stayed for my husbands birthday for one night. Lovely hotel. Dare I say targeted for the older generation I think we were the youngest there. Room was great, complimentary gin and the end was so comfy. We didn?t use the restaurant as we felt it was very expensive. The spa was a nice touch although the pool and hot tub were very cold and the steam room was scorching to an unsafe level. Overall we had a very pleasant stay
February 2025 by Giedrius Urnikis
Overpriced.
January 2025 by Gillian Wray
I was lucky enough to be invited to eat lunch here on Christmas Day. The food was good, nicely prepared and presented, as well as plentiful. Only note would be that even on Christmas Day I would have liked just one lighter option.
The staff were amazing. Attentive, courteous, slick and despite being very busy, they went out of their way to be smiley and charming. It was pricey, but where isn't on Christmas Day - the staff made it special, so a big thank you to all of them.
January 2025 by Dan Cross
I recently visited the Harbour House Hotel for Sunday lunch on December 15, 2024, and unfortunately, my experience was far from satisfactory. While the food was fantastic, I encountered a serious safety issue when the chair I was sitting on collapsed, causing me significant embarrassment and discomfort as my leg was crushed between the chair and the floor.
The restaurant manager, Santos, did address the situation by replacing the chair and mentioned that this was the second incident that weekend. However, I was disappointed that no one followed up to check on my well-being after the incident. To make matters worse, when I received the bill, Santos laughed about the situation while offering complimentary coffee, which felt inappropriate and dismissive.
I reached out to the hotel management via email to express my concerns, but I have yet to receive a response. This lack of communication is concerning and indicates a disregard for guest safety and feedback.
I hope the management takes this matter seriously and ensures that safety protocols are in place to prevent such incidents in the future.
Safety: It?s crucial for the safety of all guests that the chairs in the restaurant are regularly inspected and maintained. My recent experience with a collapsing chair highlighted a serious issue that needs immediate attention to prevent injuries. Please prioritise guest safety!
December 2024 by Ella ?Elle? -
We initially were put in a room next to a staircase that was very loud due to a wedding happening at the hotel. The staff moved us to a much quieter room and gave us a complimentary upgrade that was much appreciated.
The room itself was worn in parts, with paint coming off the wall near the bathroom door hinges. The room was dirty in places and needed a proper clean.
However nice touches included complimentary gin and tonic - neither me or my partner drink gin an alternative would have been appreciated. The hotel breakfast was ok. The staff were generally incredibly polite and very accommodating though.
It didn?t feel like great value for money considering but the staff were fantastic.
