September 2023 by MickyMouse718
Recently bought a really nice pillow here from Mike and Sophie, quick and easy, in and out. Didn't know you guys did beds, very cheap and highly recommended
September 2023 by Jane Fear
Amazing. Supportive and always there. I've used them for 20 years.
August 2023 by Martin Burzon
My partner and I popped into Carpet Right Poole to find prices for carpets for our new property. Mike was so helpful, he talked us through everything thoroughly, giving us the best advice for our new home in the most economical way possible. We have come away with a quote which we are really happy with and a plan of action that suits us. Thank you Mike for going above and beyond, we?ll be back to do the rest of the house!
July 2023 by Baylie Hart
My experience with carpet right started off okay, had a very efficient house measuring service. However, as soon as we entered our nearest Carpetright showroom which is in Poole in Dorset, things started to go downhill. First time we went in we were told by the customer services rep that they weren?t allowed to share with us any details of the measuring, and therefore we could not work out The costs given to us. The second time we went in when we were finally ready to purchase, we had to wait at least 45 minutes before there was a representative free to talk to us. There were only two people working on a Saturday! We then ordered our carpets and were told it would be available on a certain date. However we then get an email to say that it?s been delayed for a further two weeks. This is now put our project back. if I could go back, I would buy my carpets from somewhere else.
June 2023 by Louis Bissell
Product is fine. Staff however, leave a lot to be desired. Phoned up asking where a threshold was, told would get call back same day. Got a phoneback, about a week later, not to tell me about the threshold but to chase me on accepting a quote. Had to push them on the threshold before they reluctantly accepted their error. Then chased me on accepting the finance on the quote I'd accepted. Sales hungry, no customer service, went with them because they're the lesser of two evils. Funny how I phoned up chasing the fitting and they all of a sudden weren't available.
April 2023 by KD CN
Jackie & Sarah were very helpful and went over and above to help us find suitable flooring for our beach hut. Thank you! Would highly recommend.
April 2023 by Darren Cheetham
Excellent customer service from Jackie & Sarah. Would highly recommend them to anyone looking for flooring.
January 2023 by Nigel Priest
Fantastic service from Poole Carpet Right. Kirsty made the whole estimating and ordering process so simple at a price that met our budget. The survey and delivery dates were very convenient too. Full Marks!
November 2022 by Amanda Vaughan
Great service from the start of choosing samples at the weekend which arrived very quickly - as in today! Then to order the carpet we wanted today, she was very good at explaining different kinds of underlay and which one would be suited to our needs. Brilliant customer service, I would recommend anyone to use Carpet Right.
October 2022 by Sarah Coombs
Jane was fantastic at the Poole Holes Bay branch.Friendly. Efficient and great service. Thank you very much ??????
October 2022 by Chantelle Low
Good choice of carpet and laminate, however very poor trades men fitting the laminate, had it replaced once already and its now worse than the first one. Then admitted buying cheap materials to us which you wouldnt do. Expected better....
October 2022 by David Strange
Called in for some carpet tiles for a bathroom. I've used carpetright recently to fully recarpet 2 other properties, and will always make carpetright my first go to carpet shop. Good selection of carpets, and always good discount offers available.
July 2022 by adrian crumpler
So friendly helpful and knowledgeable-such a good experience-thank you Jane!
July 2022 by Daniel Symes
Amazing service from Jane she stayed open for us so she could help with a quote for our new home. She had amazing customer service skills, very friendly & answered all our questions with a lot of knowledge. Nothing was too much trouble. Thanks for making things a lot easier?.
July 2022 by Jane Crumpler
Lovely staff and nice store
