September 2024 by Anthony Berrow
I had a lovely few days away.
Sadly we can't control the weather.
the service from staff was exemplary and the food served in the restaurant is up there with the best that I have eaten.
Good quality and well portioned.
I will be returning.
August 2024 by Katie Jane
Great holiday park, stayed in a static caravan, which was spacious, clean, had everything we needed and such an amazing view.
As we were so lucky with the weather we spent at lot of time on the beach only a 15min walk away, 5 min drive.
We did swim one day, the pool was clean as were the changing rooms. The park is also great for the kids clean and well looked after
Will definitely be back, such a lovely site peaceful, clean and close to the beach really couldn't ask for much more.
August 2024 by Samantha Frampton Was-Fowler
We love Charmouth and surrounding area and visit often. This was our first stay at Newlands.
The site was clean and well maintained with the gardener seen out and about on most days. Bonus having EV chargers on site, at a very good tariff. We had no issues charging our car once we had sorted the app.
We had a meal in the bar and restaurant on our first night there, both the service and food were fabulous.
The static caravan was clean, although a little tired. Unfortunately the double bed spoilt the holiday slightly as neither of us slept very well. The mattress is in desperate need of replacing, it was very lumpy and extremely soft. Not ideal for sufferers of a bad back.
The WiFi was non-existent where we were on the site. The signal boosters do not reach the top of the site.
September 2023 by gemmapY2533HX
Disappointed with the stay, definitely overpriced for what it is, furniture and rooms need upgrading, furniture is worn-out, rooms needs a paint. Plus being charged to use the pool when it should be included in the price. Will not be recommending.
September 2023 by J8416OQdeborahh
Stayed in the touring park - Supreme Pitch, and found the toilet block, dirty, and not cleared every day, and the grids in showers, blocked with hair, When I complained staff were grumpy, and not very friendly, Staff members did comment that the brush for sweeping the water away, was no good, it was filthy dirty. The swimming pool + facilities were very good. when booked asked if we could be located by the shower block, as my cousin was disabled, nowhere near the block. 2nd night, a row broke out behind us in another caravan, 1.30am in the morning, called the office, message stated to go to the front door, emergency, no onside patrol, for any assistance.
September 2023 by TSSD100
Just got back from a 2 night stay and we were in one of the Superior Motel Rooms. The room had a double and a twin room with a small kitchenette which had a microwave, toaster, kettle and a small fridge, this was perfect for our short stay. Just a little gripe though, a dish cloth would have been useful so that we could was the dishes. Unfortunately the double bed mattress was a basic mattress which we found uncomfortable but as it was a short stay it wasn't too much of a problem. The Holiday park itself looked well maintained and had great facilities and all the staff were very friendly. We didn't eat while we were there but we did sit hand have a drink on the patio area which was lovely. We used both the indoor and outdoor pool and they were well maintained and the staff we lovely, we visited twice during our stay but if we were to have stayed longer I'm not sure we would want pay to use the facilities everyday. Thank you for a lovely stay.
August 2023 by SCart123
When we arrived we were slightly worried about what we had read on trip advisor? but when we got here everything has been amazing. When we got here we were shown up to a pitch and we?re told we could look at another pitch if it wasn?t suitable but it was fine. It?s a in good location and the park is well looked after. There is an indoor and outdoor swimming pool which you have to book but we had no trouble booking in on the same day. This does however cost £3.50 each but Personally I don?t see the problem in this. There is entertainment going on in the bar in the evenings. I read a review about not been able to hear the bingo in the conservatory but we had no trouble hearing it. I can?t say that there?s been any noise in the evenings just usually chatter but compared to other sites we?ve stayed it was super quite. The only downside is the lack of toilet roll in the toilets however this didn?t spoil our holiday. I would definitely recommend this site to others and would make your own mind up before reading what the other trip advisors say.
August 2023 by SpinneyLane
We read reviews before booking and they were mixed. The campsite is on a steep hill, our chocks were not high enough to level caravan so we had to put blocks of wood under it. The gravel pitches are barely big enought for a caravan, awning and car.sitting outside of your van on a chair it was hard to find a flat bit so you werent sitting on a slope. Glad we were not on the grass pitches, a frame hanging over the hill. The ladies' toilets were not clean, not cleaned enough times through the day. We enjoy bingo but as we have dogs we had to sit in the conservatory to play. Caller was nice and clear but didnt always hear calls from there and had a few times called the next number. They could do with a member of staff standing in the doorway while he is calling also it was very noisy in the conservatory. Camp site very noisy at night, some nights gone 11 and people still playing loud music and shouting. We enjoyed the area but wouldn't go back to the campsite.
August 2023 by dilly-dally007
Just back from a 3 night stay in a pod, view was ok and check in friendly The pod itself was very smelly there is no air flow inside would benefit from some air vents to remove the mould and damp smell , which is also now all over our clothes, the single mattress must have come from a skip as our 9 yr old now needs a new spine from all the springs digging into her back . We watched how the pod next to us was cleaned on one day, a young girl walked in with a spray bottle and small cloth, 2 min later it was ready for the next person, no wonder it stinks and feels dirty , not even the glass or floors were cleaned . Having to pay for the pool was a liberty considering how much money we paid (close to hotel price) On summary had it not been very expensive could have overlooked some faults
August 2023 by janphil67
First impressions very popular site and friendly staff. reception staff very welcoming and resolved our problem swiftly . Was very disappointed we weren?t able to use a shelter or gazebo. Been camping for 24 years and have never come across this on the sites we been on . Our tent hasn?t room for cooking inside luckily weather mostly dry . The only thing that needs addressing ASAP is the toilet and shower facilities we were in the yellow field and I never once went to a clean toilet or shower. we used the one near reception on the last day as they seemed a bit cleaner . Dog owners need to pick dog poo up soon as . ( we had poo at the back of our tent ). Overall a lovely campsite with good facilities.
August 2023 by 438tom
Poolside apartment was filthy.. We were only there for one night so not bothered but honestly more effort should be made. Mould on the headboard and contact lenses on the wall and coco pops on kitchen floor.... I was annoyed to be charged for using the pool as this was not made obvious when booking... But Something to check. Next time.
August 2023 by jackiewH2551CN
We spent 4 days here last week. Initial impressions were very good. Great location and facilities. We stayed in a pool apartment, basically a chalet. It was a bit small for 4 of us but we anticipated being outside. It wasn't very clean, most areas had cobwebs, and was quite damp. We had difficulty drying off both pool and bath towels. Our clothes felt damp too. We understood the concept of paying for the pool, unfortunately on one occasion we payed for an hour but got asked to leave after 45 minutes. Meals are very basic, simply meals but pricey. After our second dinner, I witnessed a very young youth preparing food, I assume all food health and safety guidelines had been undertaken by him. The more senior 'chef' licked his fingers twice within a few minutes, we never had any more meals there. The apartment is located where people come and go from the restaurant and entertainment, bit noisy at times. The young children playing later at night were running down the back of the rooms and started to bang on the back window and then bang on the front door. They were also kicking a ball about outside our room. The ball hit the door too. We politely asked them to refrain from playing there but they knocked on the door again and ran off. No adult supervision at all. Our granddaughter did enjoy the circus tricks and the pool. Tents did look very close together which seemed concerning regarding safety. I voiced my concerns when we booked out but there was no interest at all. Looking at other reviews, it seems staff will rectify cleaning issues if you complain, but why isn't there a standard level of cleanliness anyway?
August 2023 by P7053NGphilm
Unfortunately we stayed in the black zone which was probably the worst part of the site to stay on . Food was out in a flash and the kids meals really were cheap and nasty especially the pizzas. Adult meals slightly better but not very good. Pool good but extra. Overall we paid £180 for the pitch with no room around it ( we ended up sitting on the road !) £120 for one night's food in the restaurant £32 for an hours swim . £ 332 for 2 nights ....rip off
August 2023 by Meander46422537699
Caravan cleanliness to be desired, cobwebs, dust on tv and bathroom blinds , leaky toilets. Served frozen Paninis from the bar , cost £14 for a family of 4 to go swimming for 1 hour , lovely staff however feels like its all hands on deck more than staff being experienced in their role.Newlands has been our family holiday destination for years but unfortunately this is our last stay, Great upgrades to pool area , but dont loose sight on the small things like cleanliness and value
August 2023 by 559beccyc
We were so lucky to upgrade to a caravan given the terrible weather forecast. The staff were so helpful in changing the booking & letting us pay the difference between our original tent booking. The caravan was modern, very clean, had all the equipment you needed for a wonderful family holiday. The pool & facilities were excellent & any time we asked for assistance, the staff were fabulous. Thank you!
